Unsatisfied Customer | Manheim, Pennsylvania | 06/13/2025
POWUR DESTROYED OUR ROOF AND WON'T FIX IT
Powur had a great sales person, so we bought solar for our home. But now our roof is destroyed, and they won't fix it. Our roof has several leaks, our ceiling is starting to cave in, and they refuse to give us a single phone call. All of their customer service numbers go directly to online chat. And the online chat agents just tell you that they already "started a ticket" and there's nothing else they can do. Meanwhile days turn into weeks, and weeks turn into months, while our property is getting destroyed by Powur. DO NOT LET POWUR TOUCH YOUR ROOF! THEY DESTROY YOUR HOME AND THEN REFUSE TO FIX IT!
pepper | Arvada, Colorado | 06/04/2025
My breaker
My breaker keeps popping out and therefore I have no electricity until the breaker is reset, and POWUR will not call me back.
Maria | Auburndale, Florida | 04/29/2025
Liar salesmen
Their salemen would promise a referral fee but you dont get it even after the person you referred got the system up and running for a month now. Then the salesman, his name is Mustafa, dont even talk to him, will stop answering your calls and texts. So i suggest say to this company.
Rosemary Freimuth | Ocala, Florida | 11/07/2024
Waste of money!
Wish I had read these reviews before signing up with Powur. For 2 years my system worked OK now I’m getting bills just as high as I did before Solar . They don’t have a customer service phone number. The response to chat is awful. Nobody will come out and check my system without paying $250 for them to just come out, I am paying $400 a month for the last three months and cannot get anyone to come and see what’s going on with my system. The salesman will not return my calls he just texts messages that the system is working properly. Even though one of the micro inverters needs to be replaced! Don’t waste your money with this company.
Joe | Windsor, Connecticut | 10/25/2024
Dishonest.
Powur was very dishonest, and breached contract. They told us that we would produce enough to run my trailer and a electric car. We barely had enough to run our home. Come to find out we had shading concerns that they never informed us about. Becareful people.
Mahesh Kuttungal | Mason, Ohio | 04/04/2024
Excellent provider/installer for installing solar
Powur-Neelesh Tandon - “Did an excellent job of communicating and helping us determine our energy needs and the best way to set up our solar array. Very knowledgeable and reachable person for any questions! Highly recommended!”
Rahul | Lebanon, Ohio | 03/19/2024
Mason, Ohio - Neelesh Tandon is your man!
I opted to go with Powur because of Neelesh Tandon. He was my consultant who was very proactive and made sure that he supported me throughout the process without any typical sales pressure. He was very patient with all my questions and would send me links to articles to answer my questions even in the night. He helped me making the best choice in terms of Solar panels, inverters, warranty etc along with the pricing options. I signed up with in Sep 2023 and was promised that my installation will be done in 2023 itself to claim the tax credit. There were hiccups along the way from Powur but Neelesh made sure he was able to push through and kept moving my project along and was able to get my system installed and operational my mid Dec 2023. Even after installation there were some issues but Neelesh helped resolved even those. I was extremely impressed as you typically don't expect after sales support from Consulant. But glad that he had my back and was able to get things right for me. Overall, I would highly recommend going with Neelesh. He will make it happen!!!
Ernest and Leigh T | Angel Fire, NM | 02/21/2024
Stay Away
Stay AWAY! If you are considering doing business with Powur this is worth the read. In Sept 2022 I became a Powur representative. I paid the initial and ongoing ‘back office’ fees each month. I paid thousands of dollars for marketing and setting up. The first deal I sold was with a ‘Mentor’ who made the proposal and then closed the deal with the customer. That first deal was signed in October 2022. In February 2023 I signed on to get solar done on my house. In the process, Powur recommended a roof be done and said they would provide the contractor to do the installation of the roof. I never got a bid on just doing the roof, just the entire package total including the roof. At the end of March 2023, I got a call from a Spanish-speaking person in Houston Tx saying they were sending a crew to install my roofing. I told him that we currently had 5 feet of snow in the yard and 2 to 3 feet on the roof. I also sent him a few pictures and a video of the situation. He said no problem, they would take care of the snow. I asked for a written estimate but never got one. Powur sent me a total bid of $9600 on the roofing. They showed up on March 29th to install. Then I found out that the bid was now up to $10500. Two Spanish men showed up, no English, tennis shoes, cowboy boots, and light jackets, totally unprepared. I even had to loan them tools. During all this the ‘Mentor’ I was working with informed me that my house was outside Powur’s designated service area that they couldn’t do solar on my house and that he was working on getting an ‘exception’ because I was a Powur representative. So, now, we couldn’t get a solar company to come install and now we were stuck with roofing - roofing that we did not need yet. It was crazy. My house is at 9000 feet and no one in our area does a roof with snow, but they showed up and started raking and shoveling the ice and snow off the roof onto my wrap-around deck. There was so much snow and ice piled up that you could hardly see out the windows of the house. I got out there and shoveled all the snow they had removed from the roof. Then, they began to remove the roofing - pushing all the nails all the shingles, and all the debris into the snow! It was impossible to remove the debris and nails in the snow so they left it all for me to deal with. We got 22 feet of snow from Oct 2022 to late April 2023 at my house. The snow didn’t melt until mid-May when I was finally able to start removing all the debris, shingles, nails, etc that was all over the place. We couldn’t even go outside in the snow because of all the nails. I asked Powur to help me with the cost of the debris removal and got nowhere with it. They wouldn’t even give me the estimate that I had been asking for for the roof. I ended up talking to a different person on each attempt to work it out and was not able to get a final bill. No one would tell me how much I owed. I finally emailed that I wanted to cancel the solar installation due to the lack of customer service on the roof and the fact that they weren’t even set up to do solar in my area. The last email I sent them asking for a final bill was May 25th, 2023, and that’s when I let them know that I wanted to cancel the solar project. I never heard from them again. I sold the home in August 25, 2023, and moved out of state. During the sale of the house, I had an inspection done and found through the inspection company that some of the shingles were damaged - A NEW ROOF! So I discounted the sale of the house to take care of the issues. In November I get an invoice out of the blue from Powur for $12000. I refused to pay it and now they have sent me to collections. I have tried to respond to the collection company, but so far, they haven’t responded. I know that I owe something - but I refuse to pay without consideration for all that we have been through.
Hawaii Aloha | Waipahu, Hawaii | 02/05/2024
POWUR IS LEGIT ***
Start to finish Everything was Exceptional I believe POWUR has set the bar so high that they will be the National Standard for the entire industry for Decades to come! In Hawaii it is a feeding frenzy of Solar Co’s from everywhere due to the highest Utility rates in the USA. Don’t waste your time with any wanna be’s go ahead and contact the Pros at POWUR with Absolute Confidence that not only will they be 100% transparent in the sales process but you will also get an incredibly high quality installation and most importantly POST INSTALLATION CUSTOMER SERVICE IF ANY ISSUES ARISE! Folks you totally want a a company that has your back “after” the job has been installed. Thank you and Mahalo POWUR for making our families experience exactly what was promised and going above and beyond our expectations 6 Stars…
Nick | Scottsdale, Arizona | 01/11/2024
This sucks
I have had these solar panels for 3 years the 1st year I was still paying a bill an APS bill and not getting any solar credits now It kicks in but I still pay a lot in my APS bill I dont get how I was supposed to pay less and now I pay more. I even changes how and when I use my appliances to help make changes and it doesnt seem like it worked at all
