Review for POWUR Energy

02/21/2024
Ernest and Leigh T Angel Fire, NM

Stay Away

Stay AWAY! If you are considering doing business with Powur this is worth the read. In Sept 2022 I became a Powur representative. I paid the initial and ongoing ‘back office’ fees each month. I paid thousands of dollars for marketing and setting up. The first deal I sold was with a ‘Mentor’ who made the proposal and then closed the deal with the customer. That first deal was signed in October 2022. In February 2023 I signed on to get solar done on my house. In the process, Powur recommended a roof be done and said they would provide the contractor to do the installation of the roof. I never got a bid on just doing the roof, just the entire package total including the roof. At the end of March 2023, I got a call from a Spanish-speaking person in Houston Tx saying they were sending a crew to install my roofing. I told him that we currently had 5 feet of snow in the yard and 2 to 3 feet on the roof. I also sent him a few pictures and a video of the situation. He said no problem, they would take care of the snow. I asked for a written estimate but never got one. Powur sent me a total bid of $9600 on the roofing. They showed up on March 29th to install. Then I found out that the bid was now up to $10500. Two Spanish men showed up, no English, tennis shoes, cowboy boots, and light jackets, totally unprepared. I even had to loan them tools. During all this the ‘Mentor’ I was working with informed me that my house was outside Powur’s designated service area that they couldn’t do solar on my house and that he was working on getting an ‘exception’ because I was a Powur representative. So, now, we couldn’t get a solar company to come install and now we were stuck with roofing - roofing that we did not need yet. It was crazy. My house is at 9000 feet and no one in our area does a roof with snow, but they showed up and started raking and shoveling the ice and snow off the roof onto my wrap-around deck. There was so much snow and ice piled up that you could hardly see out the windows of the house. I got out there and shoveled all the snow they had removed from the roof. Then, they began to remove the roofing - pushing all the nails all the shingles, and all the debris into the snow! It was impossible to remove the debris and nails in the snow so they left it all for me to deal with. We got 22 feet of snow from Oct 2022 to late April 2023 at my house. The snow didn’t melt until mid-May when I was finally able to start removing all the debris, shingles, nails, etc that was all over the place. We couldn’t even go outside in the snow because of all the nails. I asked Powur to help me with the cost of the debris removal and got nowhere with it. They wouldn’t even give me the estimate that I had been asking for for the roof. I ended up talking to a different person on each attempt to work it out and was not able to get a final bill. No one would tell me how much I owed. I finally emailed that I wanted to cancel the solar installation due to the lack of customer service on the roof and the fact that they weren’t even set up to do solar in my area. The last email I sent them asking for a final bill was May 25th, 2023, and that’s when I let them know that I wanted to cancel the solar project. I never heard from them again. I sold the home in August 25, 2023, and moved out of state. During the sale of the house, I had an inspection done and found through the inspection company that some of the shingles were damaged - A NEW ROOF! So I discounted the sale of the house to take care of the issues. In November I get an invoice out of the blue from Powur for $12000. I refused to pay it and now they have sent me to collections. I have tried to respond to the collection company, but so far, they haven’t responded. I know that I owe something - but I refuse to pay without consideration for all that we have been through.