Power Home Solar have an average customer reviews score of 4.38 which is lower than the average customer satisfaction score on SolarReviews. This indicates that on average less people who buy solar power from this company have a positive experience compared to the average solar panel company. On the left of this profile page you can get more details on things such as customer service, quality of the sale process, advice given by their sales representatives, whether they have sold good quality products and services and whether they have helped their clients save money in the long term form their solar energy system
If you visit our solar power system cost page you can see solar panel cost for some of the solar power systems that Power Home Solar has installed. You can also compare Power Home Solar prices to other solar installers by entering your details into the solar panels cost and savings calculator at the top of this page.
Latest Power Home Solar Reviews
Great, professional, clean installation. Very happy with power home solar.
Latest Power Home Solar Complaints
So, to start with, on the first engineering drawing I got, the power meter was shown in the wrong place and the pitch of the roof was wrong. They corrected in a couple hours but said in the end that it wouldn't make a difference. They got the permits and got to install sooner than expected. The crew showed up and started working. a couple hours in, I get informed that they cant place the panels how they were originally designed so they had to move some of the panels to a different area. The "engineer" that they called stated that it would not effect production either way. When they returned the following day, they told me that they couldn't blow the insulation because my attic was too tight and had air ducts in it and that the insulation wouldn't allow the a.c. to work correctly which is obviously verifiable b.s. because it actually makes it work more efficiently. They ended up blowing it in anyway. They "completed" the job. They told me that I would be contacted soon about county inspection
Several days had gone by and I hadn't heard anything so I called and find out that it hadn't even been scheduled. As a matter of fact, I was told that I could schedule it myself if i wanted to and i did. Powerhome stated that everything that is needed for the inspection is in the permit package. The next day, the inspector showed up at the door and asked for pictures that were taken during the installation, which I didn't have, so they failed the inspection. I called powerhome and they stated that the crew that did the install had lost the pictures and that they would schedule someone to come out within a WEEK OR SO to take new ones and the reschedule the inspection. This wasnt good enough for me. I got on the roof and took pictures myself and rescheduled the inspection and it passed. I sent the paperwork into the power company myself because I knew powerhome would drag their feet which I was actually wrong because they sent the paperwork the following day. This was about the only acceptable thing about the whole process. The power company came out and swapped the meter the following day.
In the midst of all of this, I had called them because, upon later inspection, I determined that I had been majorly shorted on insulation. They had blown just enough to make it look good from the attic opening but not nearly what was promised considering there were several areas that were untouched. I called and the scheduled a crew to come out a week or so later.
Less than 2 days after the system went active, it stopped working completely. This happened on a Saturday afternoon. I called them the following Monday morning and told them about it. They tried to run tests and ended up calling Solar Edge(the inverter manufacturer) and they said it was faulty and to replace it. I asked them to schedule that for the same day as the insulation and they did.
The morning of the day that they are supposed to come and fix things and blow more insulation I called to verify the appointment because they didnt call me and I needed to know when I needed to be home. They didnt confirm anything about replacing the inverter so I brought it up. They said there were scheduling issues and that the crew doesnt have one with them so it would have to be rescheduled. I was a little hot a this point so I demanded that they figure it out and make it happen so they ended up having someone bring the inverter to my house and drop it off ahead of time.
The crew somehow got delayed and didn't show up until after dark that day. They said they can do everything in the dark except pair the inverter with the optimizers. They said that the office would just go ahead and do it in the morning. This didnt happen. I had to call and wait on hold and then call again and I finally got someone to tell me that they couldn't communicate with it so they had to send a technician. I went home that day and paired it myself and also repair the zigbee communication device with the inverter that wasnt done right to begin with.
Finally after being down for about 5 days. Everything started working again. I noticed in the Solaredge app that the layout of my system wasnt shown correctly and the arrays were all mixed together. The serial numbers were not put in solar edge correctly so therefore there was no way to tell exactly which panel is which. They told me that they would have to charge to come out and fix it. I argued it because it was obviously their screw up. Eventually they scheduled an appointment to get the serial numbers as well as find an optimizer that wasnt working. Only 17 out of the 18 panels were working.
They come out to fix it and the first person that shows up is confused about the fact that he had to get the serial numbers. I called the GM in Richmond and the called the guy and clarified and sent him help. In the process of doing this, they scratched the hell out of at least 1 of the panels on the front of the house.
I noticed the following week that the array on the front of the house was sagging in the middle and I called and asked them to just move the scratched panel to where it cant be seen and figure out why it is sagging. They fixed the sag and moved the panel. They didnt update the record to therefore the monitoring platform is still screwed up again.
At this point my production is less than half of what was promised when it was sold. They state that I have to wait 3 months and then send electric bills. I told them that at this point, my electric bill isnt their business. What is their business I making sure I get the PRODUCTION I was promised which I am not. The electric bill doesnt show the production. I'm not concerned about the percentage of my power bill it takes out. I just want the production that I am supposed to get because I have done several other things to minimize usage that they shouldn't be able to take credit for. At this point, the only thing I want is to get the production I was promised or to get my money back. I'm not even so sure I even want one of there people back at my house to do anything else half a**ed if you know what I mean. Do not to business with this company. You will be sorry you did.... read more
Didnâ€™t make schedule. Wonâ€™t call me back havenâ€™t herd about scheduling my inspection. Want to turn it on
Installed in September still not hooked up. Already started pulling money from loan without being completely hooked up. Three times I was told that customer service would get ahold of me and still nothing. My panel box screws are missing and box not put together right. Garbage left on ground outside. Salesman said it would be installed 3ft from edge. Lie. Said the Nest would work with GEO. Lie. Said no money would be pulled till hooked up. Lie. Said customer service would call. Lie lie and lie. They messed up thermostat when they reinstalled now my humidifier is not working. Not to mention a loss of 3 days of work do to poor scheduling.... read more
What Power Home Solar say about themselves
Saving money is easy with solar power solutions from Power Home Solar. We bring tomorrow’s technology to your home today so that you can live worry-free when it comes to utility rates that will continue to rise for the rest of your life.
Unlimited Licensed Electrical Contractor, Licensed General Contractor! Fully Insured.Top quality products and service at the best value guaranteed.
Utility rates are going to continue to rise. Not just next year, but will continue to rise in ten years, twenty, and for the entire time you own a home. Solar power is the perfect solution because it can save you money now.
Why Locked-In Rates Matter
• You get a new solar powered system today
• Your new total monthly cost is less than your old utility bill
• In ten years, utilites rise 200% and 500% in twenty years
• In ten and twenty years, you’re monthly cost for solar power is what it started at. No raising costs!
Accreditations & Affiliations
Residential Solar Electric
Commercial Solar Electric