Pink Energy, formerly PowerHome Solar (Out of Business)

In 2020 I have got scammed by the salesman of this company called powerhome solar convinced me to install solar panel but he did no tell me the truth that I have to have at least 164 panel to be able to benefit from those solar panel , he told me 10 panels will generate watts enough to make you save on your electric bill , I found after 4 years that my 10 panels generate just 61 watts and my hose uses 1000 watts every month . also he told me that the state is paying for those solar panel , and it will not coast me any thing out of my pocket , I just have to agree to install them for free on my property, but i found that they used another company to bill me for it and for 4 years they never send me any bill , they just reported me to credit bureau as delinquent for payment , bur they never contacted me and now my credit is bad and they do not want even to talk to me before i pay all the delinquent balance $4000. They just got me in with 10 panels because they know that i am going to find out later on that those 10 panels are not enough so i need to call them and ask them to install more panels to be able to accomplish the 940 W my hose needed, basically they scammed me with false information all the way through and also it took them one full year to install them because of the Corona in 2020 , another thing they were suppose to install them on the roof but some how the convince me that if they install them in the back yard they will generate watts better and now they kill my back yard and i cant use my back yard for anything.

These panels are garbage. Don't buy this crap. They do not work. I'm still on the hook for $ 63,000 and I can't understand why? They do not work.

I was never contacted in any way to contact if I have issues with either the batteries or the box. Who am I suppose to contact when I have issues now?

These ppl are crooks to te fullest! Don't do business with them! They will steal you blind! AVOID AT ALL PERIL!

I WISH THAT I HAD NEVER WENT SOLAR. THIS COMPANY IS A FRAUD!! THE EMPLOYEES WERE GREAT.

When the salesman came out to make their pitch, he gave an impressive overview of what the system would do, what the process would be and what to expect. We even like the concierge piece to make sure we had someone to contact if we had questions. However, what he failed to tell us that the promise of the rebate check was a lie. We did not receive everything we were promised in the smart Power 360 program. When we fulfilled our part of the agreement to be able to receive the check nothing ever came. I reached out to him, customer service and their headquarters. To date, we have heard nothing from any of them. If I stopped making my payments that would be a problem because they aren't the ones who financed us. I did not understand this and did not understand that because of that they were not legally allowed to obligate the financing company to do so. So now here we are in a contract where one side of the equation outright lied to get the sale, but the other side has to abide by said faulty sale.

Has anyone filed a law suit and whom did you contact in pa

This company’s products don’t work, they don’t fix them, the pawn off issues on another company, they dismiss your Better Business Bureau complaints, they increase your bill, then they change their name so their terrible reputation doesn’t follow them. Do.NOT let them into your home or give them your money.

I just received an email to sign loan papers for a loan I didn't approve or ask for. I met with a Pink Solar rep ages ago and after reading all the scams and fake panels they sell we never contracted this company. Randomly today, several months later, they filed for a loan I did not authorize or approve. I haven't heard from this company in months, I never signed anything to take on the loan or their services - they fraudulently tried to open a loan! Do not use this unethical, fraudulent company.

From the start there were red flags, the salesman told me that the solar system would produce year round and save us so much that we would be trading our electric bill for solar loan and that the power we don't use our electric company will put it in a "bank" for us and pull from our "bank" before charging us for power (when the local electric company came out to swap the meter I was informed that they did not "bank" my back power they just send it right back out on the grid), and that we would get a tax credit check that would cover a large majority of the loan, the loan payments started 5 months before the system was even initially installed. Once the system was installed it took another 5 months before it could be "fully operational" so at that point i had paid for almost a year for a non working system. After finally getting it "set up" I have called and asked what setting to put it on as well as some other questions and could never seem to get a straight answer, like none of their employees had any idea how the equipment worked, as of now I have had the system running for a year and I have not seen a change in my electric bill what so ever, the only way i know that my solar actually does work is the 3 or so times my neighbors power went out i still had lights and such. When it came down to it and I was told I would get the tax check that would cover a "good portion" of the loan, come to find out the "good portion" i was supposed to get was to maintain my loan at a lower cost, tax credit was about $2000, but what was never explained to me was that I had a certain date that i had to pay them $15000 otherwise my payments went up by almost $200. in the long run the solar panels have saved me about $50 over the span on a year and added about $400 on top of my energy bill

Salesman did awesome job selling us a deadhorse with many many years to pay . They took advantage of my disability from the start. System installed 12/21 never worked right since .all phone numbers never work . Even Generac seems to be blowing us off now which is sad because that was a big factor in us purchasing solar. Class action lawsuit maybe warranted here. Plus the " 14k incentive payment is a credit . Any attorneys out there with a professional opinion Thanks Disabled in Illinois.

Had installed in 2020 and hasn't worked yet. And we understood that we was getting a backup generator. So we are paying for a dead horse. Also was told by contractors that we needed a panel upgrade on our fusebox but the boss looked at pictures and said we didn't

Not happy can’t contact broke equipment and still stuck with paying for it, attorney is my only choice now

We had an installation almost a year ago. The panels and systems have never worked. Georgia power is unable to authorize operation. We are paying a monthly bill for the solar system. Pink Energy keeps canceling appointments to get our system operational. All the phone numbers seem to be out of order. Did we get scammed? I would not have purchased such a big ticket item if I knew this would happen. Now we are deciding how to proceed.

First off, customer service is horrible you wait for over an hour before talking to someone and then being put on hold again. First my battery back up broke and it took a month to fix, then an error code happened and when that was fixed the batter back up broke again which now has to be completely replaced. I am paying a lot of money for broken things while still paying. SO extremely frustrated!

Since day one this company has given me the run around!! I should’ve never even trusted them from the start!! Now I’m stuck with paying for something that’s rarely working!! How can I get out of this mess???

I would give them zero stars if I could! We have been trying to get them out to repair our solar panel system for two months now. Today when we called ….. again……. The phone has been disconnected and they are out of business! It’s too bad that they scammed a lot of people including us.

I have been waiting to have the SR snaps replaced because in March they told me they were all bad. They promised me a refund on the months of payments that I was lock out of the grid in November and called several times and waited on hold for ever to be told that someone would call me back. Never happened. I called everyday for three week my electric bills were sky high and my payments were just as much as my electric bills. So much for the savings. I was told then I would get a refund and that I was on the list that they knew of the problems. I have been waiting for both to give me a refund and I am still waiting. I signed contracts and everything and I am still waiting and now I just heard they are out of business. What a crock they got our money and we have all of their faulty equipment. PowerHome solar also said I would get a refund in March it is now almost October where is the refund?

We went through the installation process and now have a small leak from where the solar panels were installed. We have tried emailing customer service to resolve this but are still waiting for a response. Monday will be a week from submitting the email.

After a year! And we are on the hook for $70,000. https://www.youtube.com/watch?v=YiZD83pF1gk

Our links have been down since June. Even after multiple emails and calls, no one has shown up for repair even missing a scheduled appt. No explanation or response from them. We are now paying double the amount - el bill + solar loan. Done with this defective / non-functional product and non-existent service. Wish they could just uninstall and refund us.

The installation was great. The service call I needed to fix something was great. Then when my system lost connectivity to the internet I set up a service call. They texted me a confirmation and said they would be there between 1:50 and 3:50. I called them at 3:45. They answered and said 'sorry, we cancelled the service call because it is Generac's responsibility to fix it.' Really? You didn't call me to tell me you cancelled as I'm sitting at home waiting and then you blame Generac for it? I'm upset still speaking respectfully but clearly upset. I asked why I didn't get a call or anything and he simply says he can give me Generac's number to set up a call. I want to know why you didn't call me while I sit at home not getting paid. He hung up on me. Hey Jason Waller - If you actually had a brain left after burning your head with that stupid looking hair dye, you would know that your customer service people suck and your responses to this issue is making YOUR customers suffer and YOU look like an idiot!.

My system has been offline for 5 1/2 months awaiting a new control unit. Everytime we call we get passed around, disrespected, and no where. Techs don't show up for scheduled appointments. My appointment today was cancelled without notice. I had to call Pink Energy were I was informed I need to call generac now. Completely unprofessional, discourteous, and so far a fraud!

I'm currently on hold with this company, just passed the 2.5 hour mark. We were sold the panels back in July of 2020, we finally got them installed in Nov 2020 and "turned on" in Feb 2021. However, the panel never correctly connected to the internet and are apparently missing some component, so they've never been operational. We have had 4 consecutive appointments cancelled due to either worker shortage or parts backlog. Now, we need a new roof. We've been trying to contact Pink to remove and reinstall the panels. I've been told if the roofing company does it, the warranty will be voided. I did talk to a couple different guys during the first hour of my hold time, they transferred me and I'm still on hold. I work at a law firm, I'm so fed up I'm ready to take legal action. Our roofing company is coming in 2 days, we can't hold them off anymore.

They had an inexperienced crew come out and completely made a mess out of the wiring. It did not pass inspection they had to have two electricians come out spent two days trying to correct all the problems. Two years later still have not correct all the problems. I have a wiring problem with one of the lower panels Powerhomes is refusing to come out and repair it. They’re expecting Generac to come out and repair their problems. Do not purchase solar panels from peak energy or Powerhomes.

I have had my solar panels installed for a year and I am STILL waiting to have a final inspection and have my solar panels powered up to 100% Capacity.  When I call the help line I stay on hold for hours with NO response, this has went on for months with no remedy to my issue.  I am VERY dissatisfied with my purchase thus far, if I knew this was going to be how this company does business I would have purchased my panels elsewhere. 

First off the initial sales woman was very informative and sold me on the whole idea of replacing my electric bill and getting tax credits blah blah blah. NO! Do your research unlike I did! The install process was terrible they called my phone every other day rushing the process knowing I needed a new roof and then did the whole process in pourrrrring rain and left my yard absolutely destroyed(the workers were nice and moped my floor…kinda). The first month goes by and I get a $70 bill from duke energy!?! I think huh maybe the batteries need to charge idk. The next few months my duke bills were only $30 or $40 dollars so I wasn’t as concerned but the last two months my duke bills were $250!!! ARE MY PANELS EVEN WORKING?! I have been calling and have been on hold every time with no answer (currently been on hold for an hour ) I currently have my lawyer looking into the contract and even bankruptcy due to this situation,and if any other customers are going through this similar process with pink PLZ get ahold of me ! My name is Chase Hall in Jeff IN. learn from my mistake and do your research and don’t fall into this money trap!

Not only does their system not work, but you can double your power costs by financing the snake oil they sell, in addition to having to keep paying for power from the grid. But today is a new low in my PowerHome Solar/Pink Energy 2 year nightmare: the circuits in our home backed up by the $20k Generac battery they promised to service has effectively taken down the circuits they were supposed to protect from power outage. So on this perfectly sunny day, my kitchen, bathrooms and water heater are non-functioning- no power at all from the solar, the battteries, or even from the grid. My food is spoiling. Pink Energy kicks the can to Generac and tells ME to call them, which I do- and Generac runs the diagnostic and says its not the Generac "snap" parts Pink likes to blame for all their problems. Generac then runs a diagnostic over the phone and sends me a list of all the various Pink Energy system failures that are occuring. Pink says they're lying and they've been instructed to tell me that they can not create a work order because it's Generac's problem. Meanwhile, my day off is spent bouncing between phone calls with both companies; my food spoils and I have to find an out of pocket repairman to come out to the house. The wait list is weeks. They're all booked out fixing Pink's failing systems in the area. Damn. Class action lawsuit? I think so. Please! States Attorney Generals- please go get this company!!!

Signed contract with Powerhome, off to a rocky start with slow installation, issue with inverter box, I should have ran then! Trouble really started when I noticed the solar app was no longer working on my phone. Placed a call, Pink was aware of the issue but could not give me a date of resolution. "Just keep checking you app until it works", was the reps response. About 2 weeks later, my inverter box flashed an error with the SNAP. Second call to Pink. I was told they are aware of the issue, but due to issues off not able to get parts, my repair date was scheduled for 9/9. Mind you, several conversations where had with Pink, Generac and Goodleap (finance provider who refuses to offer any resolution to help with the solar panel payment, now coupled with unexpected electric bills. Sept 8, received an email that the repair was a go for Sept 9. 30 minutes before my scheduled appointment, that Generac scheduled, I received a call that the appt was cancelled due to a parts shortage. Did I mention that I had received letters dated Aug 8 from both Generac and Pink and that they were working together to resolve their issues? As a customer, I don't care about your issues. I am paying for a service that is not being provided is all I care about. No one seems to care about the customer, the financial stress is unbelievable. Neither company wants to take responsibility and the financial company just wants their money. RUN as fast as you can from any of them!

My solar has had error messages for three months, I call Go pink and get an appointment scheduled all-in return each one is canceled. I am still waiting on someone to contact me and get these issues fixed. I have left several messages and still get no answer back. My solar was installed in June of 2021 and the product has not worked properly. They had to come back out to add more installation and then left pieces I was to install and told me to do it myself. I also was told that the last time I called that GO pink was no longer able to help me I was to refer to Generac. Still no response to have someone come look at my system. This is a horrible company. I wish I never had done business with them. Terry S in Georgia.

Do not I repeat do not go with this company. It is a rip off. Promised to be 80 percent of my house. Bull, we have 2 people living there and we pay more in electric now then we ever have. All they did was add some big pieces of equipment on our roof for birds to shit on. Customer service well they are robots repeat and repeat. The owner well he is spineless cause if I had this many complaints I think I would do something, but hey keep putting your head in the sand. People listen up if you have this system get legal advice cause it's not going to get better. They are not going to do anything to help just place blame to someone else. Run far away if someone shows up to door.

Like many others lost in the Generac struggle I am left to fend for myself. Pink Energy recommended and sold me this system, and broke my trust by abandoning us at the first opportunity to service our installation. Very disappointed. Integrity matters!

Do not do Business with them. Just horrible.

Have issues that should be covered by warranty can't seem to get anybody to come out and repair the system That's one thing the sales person seemed to lie to us about what this system was going to do for our home That being said my experience has not been very good at all I would like to have this system fixed and it do what I was promised it would do I spent $74000 next step will be lawsuit

I have paid for solar for the last 9 months and have yet to see any savings. It’s on my roof and all hooked up, but pink energy has continued to give me service date and then canceling. WORST EXPERIENCE EVER. DO NOT WORK WITH THIS COMPANY. They deserve zero stars!!!!!!

I am so frustrated. I have spent hours waiting on the phone for them to answer at customer service. I only got through one time. The person said she would e-mail me but I got two emails saying we could not call because you are on the no-call list. Funny that the salesman got through many times in the beginning. The answering machine says click #1 and we will call you back but as the e-mail said you are on a no-call list. They also do not tell you when you purchase that Generac has problems and you have to call them directly to get it fixed. Still do not have the Wi-Fi connection to see if the panels are working but the one time I got through the girl said there is something wrong with my Generac. They were to insulate my attic but neglected to fill over 100 square feet. I tried writing an email today but I won't hold my breath, I will give them a week to fix things if not fixed will file a complaint with the BBB and then next get my lawyer to file a breach of contract. I will finish this at a later time. By the way, it asks below what company, I did not look, I trusted they would do a good jog. I just put Pinnacle. Also KW, I just put 15 for 15 panels

Our solar went out in July. The issue is still not resolved halfway through September. They set up 2 different appointments(my husband took off work both times to meet with them) and not only did no one show up they didn't even call to inform us no one was coming. A tech finally showed up unannounced(the text confirmation said he was coming the NEXT day) he looked at it and left with still NO SOLAR and never told us anything. They are now blaming it all on Generac and say we have to contact them ourselves. We pay Pink home and they facilitated it all, they should fix it and contact who needs contacted. Not only are we paying them for non working solar but now paying for electricity in the hottest months of the year. Every time we finally get a person to talk to they only offer excuses and no help. This company is a total scam and worthless in every single department. If I could tear this system down and mail it to them I would. I've had multiple people interested in our solar and wanting to look into it and I only tell them run away do not even think of getting it through pink energy.

This company is real. Not only do they learn from their mistakes, they learn from them and continue to do the next right thing. Happy customer!

We love solar energy and in general have been pleased with our purchase from PowerHome Solar, until the last few months that is. First was the RSsnap issue, but PHS and Generac were responsive and fixed that in a reasonable amount of time. But then our batteries refused to charge starting in late May and here we are, in September, and they haven’t been fixed or replaced yet. PHS appears to hate Generac now and vice versa. And PHS sent an email in early September tossing Generac under the bus and washing their hands of all problems related to Generac equipment. Two repair appointments canceled the night before, and now I have to start all over with Generac to see if they will honor their warranty. PHS customer service just shrugs their shoulders and says they have no way of helping us now. I have no idea who’s telling the truth, who’s really to blame, and how to get this fixed, but I know I signed a contract with PHS and is just feels like everything has fallen apart. If PHS wants to reach out to me, they can do so at jaylobb@yahoo.com.

If you are reading this RUN, don't walk RUN! Pink, don't reply and ask my contact information I have already called multiple times with a very generic response of "someone will contact you", I even found the parts you said you couldn't get in your first email and emailed you several times that I would even order them if you would reimburse me. On top of that I even offered to do the work myself if not to void warranty! The response i get is an email saying you will not honor your warranty labor dealing with what you claim is the (faulty) part. You blame the equipment supplier for shutting down the system AFTER you blame them for 2 houses catching on fire, REALLY? What do you expect, if you blame me for something I am going to take precautions until investigation can be done! I am no lawyer and will never claim to give legal advice but the best I can tell everyone affected should find a common lawyer for a class action lawsuit again Pink Energy , formally Power Home. I am currently paying higher home insurance, higher power bill and paying for a system that does not work!

This has been one of the most agonizing experiences we have ever had. We were misled and lied to by the sales rep. The install team damaged our home. We still currently have a leaking roof that their tech was supposed to have fixed 8/31. They did not. I’m awaiting a call to be given a date for an electrician to come figure out why my living room lights are flickering and a date for the roof to be actually fixed. Failed first inspection. Since first power outage, we have repeatedly reached out and been tossed all over from on customer service rep to the next with little progress. Finally escalated to where we were discussing an agreeable resolution and they rescinded that offer. Blamed it on a social media comment that I was “slandering the company”. Sent us basically back out of dealings with them to another associate that has basically been bumping us through the remaining process to get PTO. The CEO’s wife has openly removed customer comments and filtered posts on a group they began “to help customers who want help”. It’s called Pink Cares. As recent as today she deleted not only my comments but also banned me from the group. All for the fact that I was addressing her leaving my posts in the pending que instead of publishing them so we could openly work things thru. It’s not a topic she wished to review let along reveal in the open. That’s a very disrespectful way to show her true intentions. My issues have absolutely nothing to do with Generac but everything to do with being deceived, ignored, poor installation, poor customer service, poor communication and effectively addressing issues in timely fashion, etc.

I have had my system for almost 18 months. It has been down for over 9 months on and off. I even upgraded to more panels and power cells (storage batteries) because the original design was incorrect and undersized. I worked great for almost a month. Each time my system goes down or fails to operate to max design, I enter the no support, no service tech available or we need to reschedule. When the techs do show up they are inexperienced and have little to no training. I went through multiple techs on one outage that lasted 3 months. Then to add disappointment to this experience I received a call on Sept 6, 2022 from Pink Energy. They inform me they will no longer be performing service or maintenance on my system and to call Generac. My background is in service for over 20 years from Dish Network, HVAC and currently communications for US Federal customers around the World

I am very very disappointed with the service and support. I have a faulty snon-working system and my power bills are what I was paying prior to the Solar Panel installation! Their customer service is poor.. each time I called had to stay on at a minimum 30 minutes and get transferred to another report and wait again. We had the installation complete mid-2021 and in the last 12+ months the system had technical issues multiple times and they cancelled the appointment. Poor customer service. The salesperson lied lied lied about the system producing energy and promised we’ll have will have to pay $10 to local power company for service fee and nothing more. Now, all my electricity is from the local power and the solar panels are collecting dust.. no use. The sales rep and the tech who installed told me they (Pink Energy) will monitor the system and alert me if any malfunction. Unfortunately, that is not the case. I noticed an issue on the panel calling the customer service they are telling me panels are not been working for 3+ months.

Do NOT give these people your time or money! Check them out thoroughly and you will see why. There are thousands of people lining up to form class action lawsuits against them. I am one of those people. I have seen no decrease in my power bill since having 22 panels installed. The only thing that has decreased is their communication. They won't respond to emails or calls anymore. They won't provide remedies They promised to fix the problem. They won't even show up when they are supposed to. STEER CLEAR and please pray that all of us who have been had by these jerks can get a resolution.

Signed up for solar when it was power home in March of 2020. Sales says it be operating in a few months. Up and operating in August 2021. August 2022 still got the same electric bill. No credits. Customer service the worst. Supposed to have a tech come out today between 11-3 they call at 1230 that no tech will be coming out today. The tech no longer with company. They can have out till sept 29th. So basically I got 17 panels on my roof doing nothing. 5th graders could run this company better. You can change your name but same old company. Barry Sanders should be embarrassed. If I could give them negative stars they would get a -5 stars. Not even trying to make things right. They should be shutdown.

We had our panels installed in December of 2020. It took months to have the company come out and take a look at our system despite multiple reports that something was wrong. We were repeatedly assured our system was working approximately. Our system has never produced the amount of energy proposed by then Power Home Solar now Pink Energy. We have been treated so poorly throughout this process. Once it became widely known in 2021 that there were issues, only then did they send someone out and it took months. We have been paying our energy bills plus the solar panels. We were provided a partial reimbursement for the time the panels were not producing in 2021, then told we would have to wait until 2022 before we could be reimbursed for the other months. At this point, they hadn’t fixed the panels so I thought this was fair and was assured I would be reimbursed. We began calling in 2022 and were told we would have to wait until 2023. I escalated the issue and instead of being helped, I was accused of attempting to extort money from Pink Energy. They provided me a copy of the report they ran before but now refuse to provide any report. The representative screamed at me that I was reimbursed in July of 2022 then after a ton of arguing on my part, he admitted he was looking at the wrong account. It would be one thing if this company were to make the issues we experienced right but instead they have avoided their responsibility. I cannot recommend doing business with this company. It’s a waste of money and they will not help you when you suffer from their mistakes.

FIRST OFF--- LET ME STATE THAT GENERAC IS GREAT-ANY time that I have called them and needed any type of help, they have always been there and answered my questions, helped with a problem-solved the problem- ALWAYS!! WAY TO GO GENERAC!! KEEP UP THE GREAT WORK AND CUSTOMER SERVICE!! This company (PINK ENERGY) is the worst company that you would EVER want to deal with. For an ENERGY company they suck! Oh, they sucker you from the absolute beginning- you think they are going to be there for you...... yeah right..... NOPE. They get everything on your house- tell you that you are going to get a rebate check..... guess what.... said rebate check NEVER COMES.........I have called, and called and called and called and called. I get one excuse after another, from the department is behind to there is computer problems in that department. No one can connect to the accounting department. It is ABSOLUTELY STUPID. Then you ask to speak to a manager, thinking that you MAY just be able to have a manager contact another manager to maybe get some assistance to get this rebate check. HELL NO- She is JUST AS BAD AS THE CUSTOMER SERVICE REP...... Now what kind of company puts people in management that makes just as many excuses?? You get one run around after another with that company. My electric bill- still paying the same price. My inspections are not complete- my system has been in since May of 2022- they are still sending me stupid placards to put all over my damn house to get more inspections done.... I don't see how this form of business is even acceptable. the owner of this damn company needs to get involved and do something about this- we pay so much money and should NOT have to tolerate this kind of treatment from these people- it is ABSOLUTELY UNACCEPTABLE. ...All I want is my rebate check and this system to actually function properly!) how damn hard is that?? Oh-- and how about functioning customer service individuals.... IF PINK ENERY TRYS TO SELL SOMETHING TO YOU.....TAKE OUR ADVICE----RUN AND RUN FAST!!!!

The sales man lied. They refused to cancel itbthe very next day and then advised me I had to pay 3k to cancel it. Anytime i use 3 items in my kitchen at the same time it blows the circuit box. Now they have not worked at all in 3 months.

Saving money on your energy bills sounds nice when comes to get a backup battery and solar panels. But when you struck by natural disaster and out of power there appears to be no real benefit as pink energy and power home promises

I have a non-working system and higher than ever power bills! The salesperson lied about the system producing more than we will need. My wife and I were told we would never have a power bill again in fact we only purchased solar because it was advertised as owning your power basically it was explained that we would pay solar and no local power bill at all. Last month we paid $347 in solar loan and $340 in local power. We have had multiple issues with service techs coming out to make repairs on faulty equipment. We also have failed our inspection 3 times. The last time was a month ago. I just called and had to tell them it failed again. They didn't even have an appointment setup to have a tech to come out and fix the items that failed.