Poulin Solar Pro

Great Experience in Santa Fe

We are very pleased with our decision to purchase a new rooftop solar system from Poulin Solar Pro. Their team has been very thorough and responsive throughout the process. The installation and connection process was very prompt, with clear and consistent communication from Poulin and Ron Phelps all along the way. They made sure we knew what to expect, when, and what actions we needed to take at each step. Their attention to detail and follow through, even for steps that were on our end, kept the project running smoothly through the end. Final inspection and utility connection proceeded without any issues or corrections needed, demonstrating the experience that the Poulin and Ron Phelps team brings. Our system is now complete and we are looking forward to many years of worry free solar power. Thanks team Poulin Solar Pro!

Optimally Configured Solar Power Plant on Rooftop

After duly diligent research, I contacted a well-known, highly reviewed Poulin Solar Pro in Albuquerque. Dave Thomas’s knowledge and expertise of residential solar power installations gave me immediate confidence that this was the company for my installation. My confidence in Dave and Poulin was soon put the test when I asked Dave to reconfigure the design proposal to balance the power production capacity with my budget and expectations. Not only did he do this quickly but also included newly-released upgraded technology. After installation—done by an amazing team of electricians and technicians (shout out to Ron Phelps)—and after green tag day and meter placement by PNM, my system is percolating away at about 93% of (4.69kW) capacity. Although the SolarEdge App needs some fine tuning to provide just one more data point for its valued consumer—power consumption—this needs to be done in coordination with the local utility company who is effortlessly collecting that data already. Maybe some day soon that data will be consolidated to give the customer an a net power metric the current app teases to offer (but at an exorbitant upcharge). Bottom line of this review: Be a smart consumer and thoroughly research residential solar power systems. Don’t accept sales promotions from industrial installation companies because residential systems ARE significantly different. Along similar lines, find a local company. Piece of mind is priceless, and chances are that local companies will be just as competitive as remotely based companies regardless of what they say. Residential solar power plants is complicated technology, so having a company like Poulin to assemble a team of subcontractors who are expert in their respective specialty is critical. Out-of-state companies just can’t match the level of coordination a locally based company can. Finally, ask questions, lots of them. You’ll soon discover the companies and the personnel who have great solutions because they’re patient answering your questions!

Great Experience

We had already come to the decision that we wanted to go solar before reaching out to Poulin Solar Pro. The numbers just made sense and it doesn't hurt to go green as well. In the Albuquerque area, there are a myriad of companies willing to sell you solar but by just looking for a couple attributes (an A rating from the BBB and a company that has lasted at least 10 years), most of the companies were eliminated. After doing some research regarding customer reviews on various sites, we narrowed it down to the "Top 5" - which included Poulin. We spoke with each company (whether via e-mail, phone or in-person consultation). In all honesty, each of the companies would have probably been fine, but Poulin stood out to us for a variety of reasons. Steve came to see us right away and sat down to give us an in-depth explanation of what we were looking at. He made sure to make it easy to understand as well as willing to go into detail with each question asked. The price was fair and the install went very smoothly with Ron and his team. Once the decision was made to go with them, each subsequent step was easier and easier. We have a tile roof and they made sure to have a plan to safely and efficiently do the install - another plus. We have only had our solar up-and-running for a few days at this point so we don't have any long-term feedback to provide but everything was great and we don't expect to run into any problems. The long-term warranty, great customer service, and frequent communication put our mind at ease and we feel comfortable with our choice and recommending them to anyone else.

Has very professional service

We enjoyed every step of the process. Everything was done as expected all people involved were very professional. All the steps were explained to us and done in a timely manner. We highly recommended them!

Service was professional and the project was well executed

They had a very good proposal and answered all of my questions

Excellent service

Professional service

It has been awesome working with MarioRomero w Poulin Solar Pro

Poulin Solar Pro was very professional and delightful to work with. Starting with Mario Romero our Solar Advisor all the way to the installation team. Ron Phelps and Brian Sterck with Exceptional Electric were also awesome to work with. I will be more than happy to recommend Poulin and Exceptional Electric to anyone who asks me. Thank you!!!!!

Easy Process

Poulin Solar Pro made the process easy for me at a reasonable price.

Outstanding service

We chose Poulin Solar Pro fprimarily because they offered the system components we were looking for at a very competitive price. Additionally they convinced us of their ex[erise and experience in installing residential photovoltaic systems in our area.

They were excellent all the way from sales to installation!

I wanted their complete 25-year warranty and they were able to work with me on pricing.

Very Happy Customer

I'm now 5 weeks into my new solar panels. It is, of course, way too early to tell anything long term about the performance of the system. But, I have enough to make an initial impression. First, my dealings with Poulin. I thought things went well. Lots of what happened was behind the scenes with PNM and the City getting approvals, permits, and such. PNM probably took the longest. Once I had the green light, installation was done quickly, though I did have one glitch. I needed to upgrade my service panel, and approval from PNM couldn't occur until the PV plan was approved. So that delayed the installation a week, or so. Ron was my contact throughout the pre-install process and communication was very good. His team came out at 7am and installed the system in just over half a day, including the new service panel. The install was very tidy. I did end up with some extra conduit outside the house to the roof (to be expected), but also along the exterior wall to get to a water ground, and dirt ground. Then it was wait, wait, wait on PNM. I hated having a system on my roof doing nothing. My notes say it was 10 days from install until the meter set. The fella from PNM that came out was very professional, and we did have a nice chat about the system. The panels are performing well and making more than I need. That was by design. I plan to upgrade my swamp cooler to AC in the next year. Poulin included some extra in the design, but after running numbers I don't think it's going to be enough, by a long shot. Fortunately, I can add another 5 panels to the inverter if necessary. One thing I like is the ability to see how the system is doing online. While it isn't "live" it does update every 4 hours. I was initially told the monitoring would be done over my wifi, but that changed to a cellular system. Details: 10x 305W panels. Total system power 3kW. SolarEdge Inverter with optimizers on each panel. While I have a 3kW system, the most it has dependably made is 2.6kW at noon on a sunny day. I'm hoping that improves in the winter when the panels won't be so hot.

As easy as 1, 2, 3

Steve Poulin, co-owner of Poulin Solar Pro, came out to our house and spent a couple of hours with us, calculating how many solar panels we would need for our lifestyle and energy usage. He also looked at a year’s worth of electric bills to help us calculate how much money we would save with solar (besides the environmental benefits) and estimated how much we’d earn for our tax return with the solar upgrade which served as a rebate. The cost for our solar panels was reasonable, and his crew helped us understand the new electric box we needed to install due to the age of our original box (built in the 1950s). Steve helped us finance the cost of our panels, with a 0% interest for part of the cost for one year (which we paid off before the year was over) and a very reasonable loan with our local credit union at a very low interest rate of less than 4% for the remaining balance. Steve handled all of the loan paperwork. We never had to leave our house to address the set up or the financing for the project. At most we discussed the loan once over the phone. The project was completed on time and as promised. And we have an app on our phones that shows us how much each solar panel is producing. We have been living solar for a year now and are so happy with our choice.

Great Experience

Steve Poulin and all his staff are very professional. He matched my best bid with better equipment and a timely installation.

Greatly pleased!

From top to bottom, Poulin's staff is simply top notch, as are their solar panels! We could not have asked for a more professional, competent organization to do our solar installation. Top notch from office staff to installers. Couldn't be more pleased!

Great Solar Experience

We had a great experience working with Poulin Solar Pro. They are on top of everything from the beginning, sales and design through activating the internet application that allows you to see the energy created. Steve Poulin and Ron Phelps were exceptional to work with. They took care of even the smallest details, including HOA approval design, permitting, coordinating inspections and system activation. Even the time line they promised us worked out. They kept us informed about their progress and helped us make contact with PNM, the local energy company, to track progress through their system leading to system activation. The Solar Pro team members we worked with live up to their name as they are truly Solar Professionals. We have and will again recommend Solar Pro to friends and family.

Great Experience

Great experience with the company for my carport sunpanels. They were very professional.

Poulin Solar Install

Very easy to deal with and professional quality install. Everything was very easy, they handled all permits and applications with the city and PNM, fun watching meter spin backwards.

Satisfied Customer

We have always wanted solar panels but every time we looked into it we didn't feel comfortable enough to purchase. When dealing with Steve from Solar Pro we were sure we were making the right decision because he was so knowledgeable and able to answer all of our questions. We are very happy with the decision we made when choosing this company for our solar panels.

Very Professional

Very professional-clear information on the process- workers from inspection to installation were courteous and professional- once approved the process was quick. Very happy with our solar panels. Sorry that kilowatt of system is not correct guess because i don't remember, all three level of flat roof covered.

Great experience

Solar has always been in the back of my mind, now I have it! My 31 panel project that Steve, Ron, Brian, and Mario coordinated was practically flawless. All the design and permitting process is handled through Poulin. Since our array was rather large, installation took a full two days. Inspections were painless and now I really enjoy watching the meter spin BACKWARDS! Thanks Solar Pro!

Very happy customers

If you are looking for a solar system then Solar Pro needs to be the company that installs it. Steve, Ron, and Brian are great. From the beginning stages of our design all the way through the install they were professional, never missed an appointment and they answered every question. Plus Solar Pro uses American made panels and inverters. With an incredible warranty for all the parts. Call Steve Poulin at Poulin Design Center today and see what Solar Pro can do for you. We are very happy customers.

Residential Solar

We just built our house and everyone wanted to install solar panels. Poulin had the friendliest sales people, installation people and overall helpful employees. They were professional and just overall awesome. They helped us with financing and their product is great. We are very happy with our solar panels and Poulin's help. They are always there for questions.

Poulin Solar Pro is an excellent company to work with

Excellent to work with from start to finish. They made sure we were comfortable each step of the way. Poulin Solar Pro showed a high level of professionalism, knowledge, communication, and quality. The warranty was exceptional. The system they installed balanced value with functionality. We are already reaping the dividends and are so glad we went solar with Poulin Solar Pro.

couldn't be happier !!

Tough choice a lot of companies out there .Poulin as a company has been here in Albuquerque for a log time with a solid record so after looking around I chose them by reputation alone. I'm an electrcian and was scared off by some of the companies I talked with. Glenn came out ands straight forward and no big sales pitch just the facts. The install was great and quick,beingan electrician I watched carefully and was very pleased. The system did as planned and as i retire $7.93 for electricity a month works for me!