Photon Brothers

Excellent work and great customer service

Photon Brothers recently replaced my roof and did a phenomenal job. After removal of the solar panels, the entire roof was complete in 1 day. I had to wait a couple of weeks for the solar reinstall to allow time for settling, which I had not anticipated. However, they did a wonderful job and every person I encountered throughout each step was very knowledgeable and friendly!

Fantastic service

My inverter needed to be hooked to my home internet. Photon Brothers helped me do this by sending me instructions and walking me through it. This saved me a service visit and accompanying charges. Cannot thank them enough. They were also stellar with deinstall/reinstall when I had my roof replaced due to hail. Solar panels fared well. Much better than the roof!

Definitely Recommend

Our experience working with Photon Bros has been great. Efficient, on budget, and as expected. They came yesterday (about 9 mos after our system installation) and went over they system thoroughly, making sure that everything was performing as requested. They even went the extra mile answering questions about our older, still functioning ground-mount solar system. It's been nothing but positives for us, so far. I also like that this company has been around a while and is big enough that they will be available to us for the foreseeable future. Our older system was installed two or three companies ago, and it's nice to land with one that seems like it will stick around for a while.

Photon Bros has been great for us. They did a great job installing the system, and have been keeping tabs on how the system is operating. Yesterday two techs came and spent hours tracking down some issues we were having. We appreciated that thoroughness. I have nothing but positives to say about working with this company over the last year.

Photon Brothers has been an exceptional company to work with through the process of quoting and moving forward on a contract with solar. My neighbor, who's a solar engineer, mentioned I should check Photon out, as that is who he would use. Once all my quotes came in, Photon was hands down the best to work with. Granted, they had an amazing program for the cost of the project, but if all costs were equal across the companies I worked with, I still would have went with Photon. Ben Minarick was my point of contact with Photon. He took the extra effort and steps to make sure I was fully informed. It was clear he loves what he does and is extremely knowledgeable. He left no stones unturned when making sure I was informed. He was a large reason why I chose Photon.

Incredible experience with Photo Brothers! Ben made the contract and business side seamless, and the installation crew was exceptionally professional. They made getting solar a breeze. The system looks clean, functions perfectly, and we couldn't be happier. Their communication was top-notch throughout, and they even helped with the funding. Highly recommend!

Fantastic Service!

I had a very positive experience with Photon Brothers! From sales working with Matthew Moody to the installation crew - everyone answered my questions and talked me through the process. I'm pleased with the outcome and love generating energy on my roof! Just bought an EV and excited to charge it in my own garage with energy from the solar panels - definitely a win-win!!

Photon Bros did a fabulous job of adding solar + battery backup capability to our house at a competitive price. They were able to work with our fragile concrete tile roof and were very conscientious and communicative throughout the installation process.

Powerwall 3 Addition

I highly recommend Photon Brothers for any solar needs. They helped us get solar for our home and church. Recently we added a Powerwall 3 battery to our home. Andrew Ehrnstein helped us with the purchase (as with the other projects) and Wes Benscoter was project manager who led us through the process. Ben was very proactive in addressing issues with being able to get out tax credit. We highly recommend both Andrew and Wes!

Could not be more pleased!

Photon installed my solar panels 5 years ago. I purchased them outright. The process was virtually painless - they even got my electric provider to speed up their end of things. The panels have worked perfectly and I haven’t paid for electric usage since they went on the roof. And I’m getting regular rebates as I’m generating more power than I’m using. Best of all Photon ALWAYS has a “live” person to answer questions (not related to the panels but to my Solar Edge subscription) and they’ve stepped in to help one of my neighbors who (foolishly) had someone other than Photon install her panels. She had problems and could never reach anyone at her solar installer for help. Photon installed another neighbor’s panels and they could not be happier. This is a great bunch of folks to work with and I highly recommend them!

Follow up

The staff in the office were continuously helpful after the install was completed. They answered operational and rebate questions. They followed up with emails and calls as required to help me understand the operation of the new batteries and meet the requirements for the rebates. The new system works as well or possibly even better than my expectations.

A great solar-systems company to work with!

I've worked with Photon Brothers for my initial 7500 watt solar-panel/inverter installation, and then again to have the panels upgraded to 9848 watts, with a new Tesla inverter. Each time their work was done on-time, with no issues, roof leaks, wiring problems, and with impressive integrity. Recently I had to have my Telsa inverter replaced due to a defect issue; they diagnosed it on-line, ordered it and came out to replace it under their warranty at no charge. Again the work was done with impressive results. I'd highly recommend Photon Brothers for their workmanship and integrity; they've also been around awhile while other companies have gone out of business. I have no regrets for having hired on Photon brothers.

5-stars for Photon Brothers

5-stars for Photon Brothers (PB). They designed and installed 18 panels of solar electric for our home 3.5 years ago. On a steep tile roof, not an easy feat. It has been churning out 10,000 kwh / yr over that time (exceeding our consumption by 22%); we sell power back to Xcel 9 months of the year. (Nov-Dec-Jan less sun; no surprise.) The SolarEdge software that links the control panel to my home computer makes it easy to keep tabs on how the system is doing (and double-checking Xcel’s monthly credits for solar production). I am writing now to note that, when one of our roof tiles disintegrated recently, the PB supervisor agreed that the combination of a hard-to-detect stress crack by the original installers plus 3.5 years of rain and hail may have caused the tile to fall apart. PB stood behind their work; no charge to install a new tile. BTW, the 18 solar panels themselves have all survived the wind and hail !

The Photon Bros. installed our solar and battery system about 3 years ago. My wife and are very pleased with the quality of the component installations on our roof as well as the ones incorporated into our power service area; very clean and efficient. Although our solar system has generally performed flawlessly, we have had a couple of component issues since the original installation. The Photon Bros. promptly identified and solved those issues. Many thanks to the design, installation, and service teams at the Photon Bros. I would highly recommend using the Photon Bros. for anyone considering installing a solar system.

Great Experience

I initially came across Photon Brothers when I was wanting to add a battery to my solar system, since we had been experiencing frequent power outages several years ago. The company that installed my panels was not yet supplying batteries so I did some research on the brand possibilities and local companies that install them. Photon Brothers offered me the best price by several hundred dollars, but more important, they had what I had determined was the best battery --Tesla-- in their warehouse. When the battery they installed the battery they discovered the inverter had gone out, so I went ahead and had a new Tesla inverter installed. They gave me a $700 discount as a returning customer. The new inverter revealed that my 15+ year old panels were not generating much energy anymore, so I had new panels installed. The quote was for a 4.5 kWh system, but before installation, they called and asked if would be ok to install larger panels that would give me a 5.1 kWh system for the same price. I agreed of course and am hoping that they will give me another discount for this. They came when they said they would and got the job done on scheduled. It is now delivering over 6kWh at the peak and has reduced usage of power from the grid to almost nothing. Katlyyn Arnoldi, with whom I dealt on the bids, scheduling and payment has been difficult to reach by phone, but she shares an office with Andrew Cavinta, who was the project manager on the battery project, and he is generally available and been very helpful.

I can’t say enough great things about Photon Brothers. From day one they’ve been responsive and professional. They installed a high quality, trouble free system. Most recently I contacted them thinking I had damage to one of my panels due to the recent horrible wind storm. Upon contacting Kenneth, the service coordinator, technician Mike came out to inspect my system the next day! Luckily I didn’t have any damage. That was an incredibly fast response and typical of Photon Brothers’ customer service and business approach. Five stars again to them and their wonderful staff Alexis, Kenneth, and Mike.

Fixed my inverter

Not long after the original installer (Ecomark) went of of business my inverter failed. That was the same time that XCEL installed a smart meter. Jake with Photon Brothers diagnosed the problem and and Cam, the technician promptly replaced the inverter. Both were very efficient and easy to work with and the system is back to working fine.

Best solar Company ever

Photon Brothers has made my day again. They installed my panels back in 2018. Then had a problem today. Jake of Photon corrected the problem.

Great experience with Photon Brothers

We had our solar system installed by Photon Bros in 2021 and have enjoyed using the monitoring app to see our production month over month and year over year. Recently we had the misfortune of an inverter issue. When we learned of the loss in system production we emailed Photon Brothers directly. I received an email response from their service department and the individual had included their direct contact information in the signature line of the email. Who does that anymore!!! I was thrilled to have this line of communication, so I immediately picked up the phone. Again, to my surprise, the individual answered. I proceeded to explain what was going on and they said they would check on the work order and get back to me the next day. They did just that and even continued the line of communication for the next week until the issue was resolved. That individual was Katlyyn Arnoldi, out of their CA office. Katlyyn is a huge asset to Photon Bros. as she was very professional, patient with a frustrated customer, presented a positive attitude, gave me the basics and facts and earnestly cared about my experience and system. I told Katlyyn how much I enjoyed working with her and how happy we were with Photon Bros. Photon Brothers, you need to work hard to keep Katlyyn on your front lines, as she is the face of your organization and takes pride in her work, which shows through her interactions. Thank you Photon Brothers for standing behind your product and workmanship. Best regards, Tonya

Photon Brothers are the BEST

I had the pleasure of working with Photon Brothers over the past several months and had a tremendous experience. Starting in sales, my rep Ryan Montgomery was extremely professional, knowledgable, and easy going. He told me my system would be on my roof my August... they had it done in MAY! SHABANG!! My onboarding rep- Andrew- was easy to get a hold of and very responsive. Top notch communication from start to finish. He addressed all of my questions and concerns in a very timely manner. The team of guys that came out to install did a great job. They were also great with dogs. That has nothing to do with the job... but I like to see that in a crew. While they didnt have to, they stuck around and helped me download the Tesla App and start tracking all my production! Would 100% recommend Photon Brothers to install your solar. Great team.

Photon Brothers saved me from a bad situation!

Our house went for sale in early 2023. We had a new roof put on the house in April, 2023. Photon Brothers performed the solar panel remove/replace for this project. They did a great, professional job. In May, 5 days before we were to close on the sale of the home, water stains appeared on the ceiling of one of our rooms. We asked Photon Brothers to come out and see if the leak had anything to do with their earlier work on the roof. Christian and Josh arrived within 3 hours. They found no evidence that their solar panel roof penetrations were causing a roof leak. They stayed more than 3 hours beyond that to figure out what was the cause, and they found it! This was hot dirty work in a dark crawl space! We were blown away by Photon Brothers generosity in doing this for us. They pretty much saved the on-time sale of our home for us and the buyers. Obviously, we would reccomend Photon Brothers to anyone considering a solar install!

Great experience

We bought a home which had solar panels. I really did not know much about solar and how it works with the power company in our area. I talked with a solar business at the local home show about my situation and out of all the solar companies there only Photon Brothers could help me. They sent Mark out to check my system to verify everything was working properly and he was nice enough to help me set up an app on my phone to monitor my system. I am in need of a new roof and he told me Photon Brothers will remove the panels and replace them once the new roof is installed. Looking forward to working with them again in tear future.

GREAT RESPONSE AND SERVICE FROM PHOTON BROTHERS

The solar company that installed my system went out of business leaving me high and dry without any follow-up information. I contacted at least six other Denver solar companies to get information and what I was supposed to do in this situation, and to get servicing in the future. Only one company returned my call, gave me all the information I needed, and will be doing my servicing in the future. Tom Nix was extremely re-assuring and helpful during this entire process. Thank you Tom and Photon Brothers for your support!

Excellent customer care!

Kind and knowledgeable people who take the extra time to make sure everything is in proper working condition.

Solar Edge Inverter installation by Photon Brothers

stellar energy contractors went out of business and I was worried because I needed a new inverter installed. I met Eric at DIA, he had photon brother hat or shirt on ( do not remember). I explained my situation to Eric and he offered to help, I would not be able to fix this anytime soon if I had not met Eric and the team. Thank you all. Eric - Director of Project Management William Iles Project Manager Mark - technician Nate - Service Manager who scheduled my appointment Tom - Service Coordinator

Best service ever!

Service was great! Mark was on time and kept me informed at every step of the procedure. He got the system back online in half the estimated time. Though Photon Bros. didn't install the original system, they are my choice for any future additions or repairs. After all the work was done they called to see if I had any other questions. I highly recommend them. Fred

Exceptional people, great experience.

Photon Brothers is always amazing, professional and knowledgeable. They employ the very best people and Mark, Tom, Nate and Myka are no exception. They are all so pleasant, easy to communicate with and exceptional at their jobs. I am so grateful that I met Kris Tallent at that home show years ago and chose Photon Brothers as my installer for a great product with an excellent warranty!

Honestly everything went great! I had a lot of questions and Sam helped with deep knowledge, several phone calls and a variety of quotes on the front end. We also got quotes from several companies and the pricing was very competitive. In conjunction with good reviews for customer service, the combination was a good choice for us. After we decided on a system Alexis did a fantastic job of handling the install and permitting. It all went smoothly and we didn’t need to do much. System is powered and generating as we expected. Awesome! Great experience and we would highly recommend Photon Bros. Thank you!

Lighting Damage

Let me start by saying that Lighting and Solar don't mixes. But I'm very thankful I found Photon Brothers. they came on time and was able to take a look at my system and get some parts of it work right then. they also told me what they need to do to get my whole solar system back up and running. Now they done Yet So I will let you know how it goes. it's been great so far. Thanks Ken