Photon Brothers

If problems arise, they do nothing

I contracted with Photon Brothers to install two batteries. I had already had Namaste install solar. Photon could not figure out how to work with another vendor’s installation for nearly 3 months. Once they did, they split the solar coming off the roof and only had one half monitored by Xcel. So where I’d never had an electricity bill from Xcel, now the bills starting rolling in from Xcel. They literally had the 2nd can installed but not the meter. After multiple outreaches to service, they told me my system was working perfectly. I had to pay Namaste to come and get Xcel to install the second meter. In the meantime, I spent $10k installing more solar on the roof thinking I had a production to usage gap. Now I have more electricity than I could ever use. But wait there is more. When we had power outages, one battery would drain quickly and the other not at all. Turns out into the 2nd battery Photon Brothers ran no critical loads. Literally they just ran what was easy. So I paid Namaste another $2500 to balance the critical circuits across the two batteries so that our indoor and outdoor fridges are on two different batteries. In summary, these folks know how to run their solar into their batteries. Do not do a hybrid vendor system. And when problems arise the stock answer is that it’s installed to spec, aka, it is up to the homeowner to fix their work with a 3rd party. Namaste may be more expensive but they are people who care about the quality of their work whereas Photon does not.

In March 2023, I contracted with Photon Brothers to install solar panels and a Tesla battery at my home. I paid them $30,000. Their contract included a ten year warranty on the system which they refused to honor. Following is a summary of my experience with Photon Brothers: In September 2024, solar production began shutting down and the warning light on the battery started flashing. For more than a year, I fought a losing battle trying to get Photon Brothers to fix my system. By September 2025, Photon Brothers had stopped answering my emails. I then filed a complaint with the Better Business Bureau. I submitted screenshots from my system monitoring app which clearly documented the solar shutdowns. I also submitted videos of the battery warning light fast flashing which, according to Tesla, indicates that a system fault is present that needs immediate attention. Photon Brothers did not respond to (or even acknowledge) my screenshots and videos. They simply claimed that the system was functioning properly and then went silent. (See my September 17, 2025 BBB complaint) Consequently, I was forced to hire another company to fix my system which they did. I paid them $1,877.60. My system is now functioning perfectly. In addition to the above, four days after installation in 2023, the entire system shut down for several hours. Nine months and 84 shutdowns later, the problem turned out to be a simple wiring mistake which took less than five minutes to locate and repair. Thus, during my three years with Photon Brothers, their system only functioned properly for a grand total of 5 ½ months. Photon Brothers is the worst company I have ever done business with. They not only cost me $1,877.60 but years of unrelenting frustration, stress and aggravation. Attached files: Screenshot of solar shutdowns and video of warning light flashing taken October 13, 2025.

Dishonest Company and NOT to be Trusted

I am a qualified recipient for California SGIP program to receive Free Solar System and Batteries. After initially, Amir Ahmadi a sales associate collected all information on me and SEC bill and Green dot usage fraudulently informed me that I am qualified for SGIP incentive and made me believe time is of the essence because of the SGIP funds could run out. I have been waiting to hear from them for last Eight weeks leaving messages and attempted to reach them four times and hear that they are going to get back to me soon and at the last call to the supervisor Natasha she informed me very rudely that they cannot and are not going to help me without explaining the reason and hang up on me. Amir Ahmadi a sales associate who seems to be a nice and informative nothing he has informed on was true. Please don't trust a word come out of his mouth. They drag you with hope to sell you an almost $60,000 solar package and they don't even file application for SGIP program. They are not to be trusted watch them and don't spend and waste time with Photon Brother. Very Disappointed because, they have not even filed application for SGIP.

Don’t waste your time

I do not recommend Photon Brothers. 1. The permit review process has taken 5+ months and was continually denied by the city for minor things that are in the company’s control for submission (ie what paper size to submit for approval on). The delay was caused by the project managers submissions and delayed responses. 2. After 5 months for permit approval, we were told they would install the next Wednesday. On the Tuesday before install, we received a call that they don’t have solar panels to install with no timeline insight for having inventory. It’s almost as if they had no visibility of the project. 3. We asked for the design document of what was approved for permit. We approved the initial design from Photon Brothers with 28 panels because that is what will meet the needs of the house. The final design document only includes 14 panels, so only meets 50% of the requirement. There was zero communication about the changes from Photon Brothers, and only found out because we asked for the final documents. In summary, the 5+ months we spent in permitting process is not what we approved and doesn’t come close to meeting the needs of the house, with zero communication about any changes. 4. To get anyone on the phone towards resolution is near impossible. This is currently in progress. I will update the review if progress is made.

Run away from this company

I am the next door neighbor of a Photon Brothers customer. I happily agreed to let them use my driveway for access to the project. When I saw the support poles go up over 8’ high, I bécame very alarmed as that would partially block views from my property and be very imposing. After numerous discussions with my neighbor and the company they we’re very unwilling to make any adjustments or even talk about other posibilites. When I asked the project manager about the design process and why it needed to be so high all I got was “do you want to see the permit?” No willingness what so ever to talk about possible solutions even after I offered four possibilities. When pressed, they said to make changes would cost 75k and that they didn’t want to delay their payment. This company only wants to install and get paid. They don’t give a darn about those who have to live with the sloppy crap they build. STRONGLY RECOMMEND NOT EVER USING Photon Bros.

Run!

Incorrectly installed inverters and racking system. Wouldn't honor the warranties. Terrible customer service.

DO NOT USE THIS COMPANY

Terrible, terrible company and people. They just lie and lie and lie. They ruined our roof installing the panels and refused to pay for the damages because “it was already an old roof” even after telling us our roof was in fine shape for installation. They also refused to remove and reinstall the panels when we did get our roof fixed unless we paid them almost $9000. The cherry on top is that they breached our contract by not installing part of the system and then lied by saying it was impossible to install on our house when in reality it would have just been more work than they wanted to do. Currently pursuing legal options. DO NOT use this company

One of the More Frustrating Experiences.

There are many reputable solar panel companies in Colorado. Photon Brothers is NOT one of them. Do not use this company for your solar panel needs. We started the panel installation process in the fall of 2022. Everything seemed to go ok at first, with monthly updates on the county and electric company approval process. However, once installation started in May 2023, things started to awry. First off, Photon Brothers incorrectly informed our loan company, Mosaic, that our panels were installed and operational, thus starting the payment clock with Mosaic...only there was one problem, the panels didn't work. Not only did the panels not work, but I couldn't get anyone from the company to call or email me back for weeks. Once I finally did get in touch with someone at the company, they would promise one thing and then offer another. That is not a great way to engender your customer's trust. The panels continued to fail inspections throughout the summer, which is exactly when you would want your panels up and running. Photon Brothers also caused roof damage during the installation that ultimately had to be fixed by a roofing company. After several failed inspections, a new main electrical output (that came with its own headaches), we finally had solar panels that worked...in September of 2023. In addition to that lengthy process, the app that PB uses didn't work at first, requiring another visit and more troubleshooting. All in all, I wish that I had not purchased solar panels, especially from Photon Brothers, because this company was not worth the hassle.

Save yourself the aggravation

I live in Colorado and cannot recommend using Photon Brothers for your solar panel installation. While I believe they sell quality panels, the installation process was extremely disorganized and frustrating. The plan for arranging panels on our roof was clearly covering vents and too close to a skylight. After several tries at revisions, the co-owner assured me it would work. Turns out it didn't and the design team had to change the plan after all. They rewrote it but didn't tell anyone including the installers and the county. The installers arrived and couldn't implement the plan as written. The system failed county inspection and another in a series of delays ensued. I had to follow up on every single step of the installation process to get any action. Who has time for this? Once the system was approved by the county and the energy company, I sent the second payment. I later discovered 2 problems with the original installation but service requests go into a black hole and there is no response. No one answers the phone.

I do not recommend PhotonBrothers

It has been a year since we signed a contract with Photon Brothers to install a solar system. There were a lot of excuses up front about the amount of business they were getting and we allowed for that. They finally finished the design in 2022 and then waited for them to do the installation. That took several months. They finally did the install but had to modify it as the original design had them installing an overhead line to the meter which was a non-starter. They ended up getting approval to instill the meter and disconnect on the building and completed the install. Then they had to do a change to the city permit to reflect the as-built. We were told we had to pay the final payment upon completion of the installation so we agreed to final payment. It has now been several more months with no meter installed, not permit approved and now CORE is cancelling the permit for the meter due to no communication with Photon Brothers. We are beyond frustrated and when we talk to Photon Brothers we just get told they are working on it. It doesn't take months to do an update to a design. obviously they are more interested in getting new business than getting existing customers on the meter. jI would not recommend them and regret ever hiring them to do our solar install. This has been a complete fiasco. Others experience may be different but not everyone gets the same treatment. Buyer beware.

Cannot recommend for solar

My experience with Photon Brothers has been pretty bad. The sales person, Kristion T (redacted for privacy), lied about so many aspects of my project that it has been a uphill battle ever since. Communication between team members and the customer is extremely poor. The timeline given for installation was one day. It has been almost three weeks and they still can't give me a correct timeline for completion. They also told me an electrician was coming to finish. I took off work to be home for that, and he never showed. They never explained why and have still not rescheduled. It is continually up to me to push for answers that never come. It has been one disappointment after another. I was very excited about the idea of solar. I have been completely deflated from this process and wish I could go back in time and not pursue it. If you are definitive on putting solar up, I strongly recommend a different company.

Poor Project Management and Communication

I did not have a good experience with Photon Brothers in San Luis Obispo County with my solar project install. From start to finish, it took 8 months from contract signing to getting interconnection with PG&E. I had signed my contract in May of 2022 and the communication to me with the timeline was to be done around September of 2022. I did not get interconnected with PG&E until January 2023. Communication and project management was poor to say the least, with very little communication about status or delays. Trying to get any information from the project team about status was laborsome and required multiple emails requesting status and long waits to get a response. To this day, I still don't know why Photon Brothers was so delayed on my project. Some of the mismanagement and issues I encountered: - Initial site visit, the tech made note and verbally communicated to me that both the main panel and sub panel needed to be upgraded. I even emailed my project manager, Lillie, to confirm (which she did) that both panels were going to upgraded as I did not hear from Photon Brothers about the plan changes. I come to find out months later that only the main panel upgrade was included in the plans. - In relation, come to find out that the main panel could not be upgraded due to utility proximity issues to the panel and PG&E would not approve the main panel upgrade. Changes had to be made to run from the sub panel and Photon Brothers was trying to get me to not do a change order, even though their contract notes that any changes to the project required a change order. I had to push to get a documented change order which was haphazardly put together. - I was not getting any communication about project status after I approved my project layout in early July as the install timeline was approaching. On August 10, I had emailed to request status of the permits. I was told plans were submitted to the city. Upon contacting the city, they sent me stamped plans, which were magically submitted to the city on August 10, plans were approved two days later. No communication from Photon Brothers about the plans being approved. - On day of installation, project team failed to communicate that their team was not going to show up due to weather. Project manager made the excuse that they did not know it was going to rain, even though every news outlet and weather source had predicted rain. The lack of communication cost me money as I had to make arrangements to find a place to work and send my dogs because power was going to be off at my house. - After installation, I noticed that Tesla charger I had on my project had the connector only for a Tesla vehicle. When I originally spoke to the sales rep, Ryan, about the charger, I asked if the Tesla wall charger was compatible with non-Tesla vehicles, which he said it did. Come to find out, the Tesla wall charger installed would not be compatible with a non-Tesla without an adapter. When brought to Ryan's attention, they did send out an adapter for me. However, as I communicated to Ryan, have I have known that an adapter would be required and the wall charger was not compatible out of the box, I would not have bought the Tesla wall charger from Photon Brothers. I wanted to cancel the project with Photon Brothers, however, the thing that saved the project was a competitor backing their reputation and work. I had called the companies I received bids from to ask if they do project takeovers if I cancelled with Photon Brothers. One in particular actually walked through all the information with me and where I was in the process. They were more than happy to take on the project if I wanted to, however, because of timing and increased pricing, encouraged me to stick with Photon Brothers because they actually do good work, even though their project management is lacking. Some of my friends that recommended Photon Brothers to me had good experiences, I did not. I will not be recommending their business.

Very Frustrating

This company operates like a start-up company. The appointments are changed or they are hours late, and the paperwork is not filed correctly. The COO makes excuses and really has no idea what is going on with his employees. The owner is more concerned with his ratings than doing the project correctly. They sold me too many panels which should have been confirmed with paperwork that was never filed with the local utility company. An incentives were missed due to lack of paperwork on behalf of Photon Brothers. The project took five long months to complete due to mistakes. The installers were nice and did the best they could, but had to come back several times because of missed steps. The product might be great, but I would look for another company for your solar panel needs due to the lack or organization.