Ralph J | Vista, California | 02/23/2023
Pacific Sun Technologies, Highly recommended
Pacific Sun Technologies, Solar system, I Highly recommend. They did a great Job of Sizing my system for my Needs. Excellent installation and follow up Service. Sending my Family and Friends! Ralph
Brandon | Irvine, California | 11/26/2022
We're happy, but do research and be certain of what you want.
Solar is a large investment and writing a fair review on a large investment is a tough thing to do because it's easy to be unhappy when big money is involved, but it's also easy to be afraid to be unhappy for the same reason. With that in mind, I'd first like to point out a few things I think will make your decision on a solar investment more likely to be successful. 1. Do lots and lots of research. Dale (Sales Manager at Pacific Sun Tech) has plenty of YouTube videos on different products, as well as the installation process; making him a great resource. We happened to ultimately go with his company; however, you should seek a variety of sources of information to figure out what's best for you. The fact that you're reading this is a good start! 2. Know how much money you're willing to spend and seek multiple quotes/offers to make the most of that. In our case, Pacific Sun Tech actually ended up being the more expensive choice. 3. Do research on the products you plan to purchase and understand your roof. It kind of goes without saying that the solar installer is going to understand this better than you, but it's important you are somewhat educated on the matter so you can gain confidence in your installer. If after doing all of this you're still considering Pacific Sun Tech, here's our experience with them... First, we met with Dale over Zoom and gave him a run down of what we're looking for. Dale pitched us a product slate that matched the products we were interested in with a total installation quote. We considered it, but decided the power output wouldn't be enough for our future needs and met with Dale again to rework the size and quote. Before officially accepting the offer, Pacific Sun Tech sent out a technician named Devin to inspect our roof and electrical panel for compatibility. We then worked with Dale twice more to optimize panel placements and inverter types before officially accepting the offer. From here there was a 4-6 week pause as bureaucracy processes were handled with the city (blueprints and permits). Pacific Sun Tech handled all of this and was communicative with every step of the process. Once approved, Pacific Sun Tech set an installation date with us and instructed us on what other minor things were needed to make the process smooth (things like a small canister of paint to match home color for conduit pipes, driveway access, etc). It took 4 people and 2 days for the installation to be fully completed and operational. Afterwards, the final steps were also handled by Pacific Sun Tech, which were passing city inspection and handling our Net Metering application with the utility provider. All in all, we were very impressed with how smooth everything went... We accepted the installation offer around the middle of September and had solar power operating by Nov. 2nd. The total price was higher than other offers, but that was a choice we made based on confidence we gained in Dale when we watched his product reviews and installation videos. I will say that after accepting the offer, there were 2 concerns that came up on our end that ultimately seemed to be our fault, but it's why I stressed in the beginning of the review that you understand the products you're agreeing to purchase before signing. 1. We signed the contract with a known change order that would occur later. We estimated the change order would cost us ~$800, but it actually cost $1200. In the future, if the change order is known, I'd wait to sign until after the change was drawn up. 2. We signed the contract assuming we were getting Pegasus Solar tile replacements, but we instead got Ironridge tile replacements. This doesn't ultimately matter, since the solar panels cover up the installation anyway; however, it did serve as a point of confusion and I could see others being upset with the difference. For this reason, to help ensure your happiness, I'd recommend you research both products and if you decide you heavily prefer one over the other, then insist upon it when drawing up a contract to sign.
Eva A | Rancho Santa Margarita, California | 06/07/2022
Professional and courteous service
Pacific Sun Technologies educates their consumers with valuable info videos online and offers quality products. They are transparent, timely in each phase of the installation process, and follow up with the city and utility requirements and communications. Their staff are courteous and qualified for the type of work they each do. We are very satisfied with our solar system from Pacific Sun Technologies and are glad we chose them over the other three companies we explored.
JohnM | Oceanside, California | 04/20/2022
My solar system installed by Pacific Sun Tech was a very easy process from start to finish. They did all the permitting and had their people available for the inspections. It is a very clean installation and the SDG&E and city inspectors commented on the quality of the install. Their staff filed the forms for the warranty and SDG&E for permission to operate. I am very happy with the how the project went.
Rags | Manhattan Beach, California | 02/04/2022
System delivered as promised
Pacific Sun Technologies is a group of people who are extremely knowledgeable and responsive to customer needs/requirements. They handle everything from start to finish. Just tell them what you want. They will design the best system meeting your needs. And they stay current on new technologies. They answer any questions that come up to educate customers. Frankly I was expecting some hiccups because I had a challenging installation done over 4 days. Also because other installers had quit saying they couldn’t deliver what I needed. I knew this required deep understanding of products and performance. Sorry I was wrong. No hiccups. Everything worked like magic, done on budget and on time. I selected them 1 out of 7 installers. And I had to cancel with 2 installers after signing contracts. That is expensive education losing some of deposit. If you want to save time, money and hassles, go with Pacific Sun Technologies. All installers promise tasks start to finish. But they can’t deliver. You will be very happy with these guys. I am telling all my friends to use them. Good luck. Go solar. Save our planet!
Byron Smith | Long Beach, California | 01/22/2022
Pacific Sun Meets customer requirements
My two year quest for solar ended with Pacific Sun Texchnologies. After having entered in to contracts with Solar companies that said they could meet my requirements and then tried to back me into their canned solution, Pacific Sun listened to my requirements and put together a package that reflected the requirements that I proposed. After a few fits and starts the installed the system in two segments as we had to wait for the battery and EV charger. The only significant issue came with the installation and configuration of the SPAN smart panel. Though the EV charger is functional, it currently cannot be controlled by the SolarEdge phone app. Supposidly that is an issue with SPAN software. Besides that if asked I would highly recomment Pacific Sun Technologies. Not the cheapest but, they will listen to your requirements and design a system taylored to your needs not just pitch a canned solution. I appreciate that!
Mehran | Laguna Niguel, California | 01/22/2022
Professional, knowledgable, reliable, and reasonable pricing
Compared Pacific Sun's proposal with several others (including national companies.) Pacific Sun Tech's proposal was a better design, very reasonable pricing. I compared Pacific Sun's installation plans with other plans submitted to our city at the same time-frame, Pacific Sun's submitted plans were much better prepared, professionally designed. The installation in spite of obstacles like weather and COVID restrictions , was on-time and of high quality. The installation, and permit, and PTO application was very efficient. I will go with Pacific Sun for my future energy storage installation.
Jeff | Rancho Santa Margarita, CA | 11/04/2021
First time Solar
We started with reading many articles, watching at least 20 YouTube videos about solar energy, installations, systems, panels and their manufactures. We then received 5 proposals and after many questions we found Pacific Sun Technologies and their respective Jonny Turner to be the most responsive and comprehensive in their responses to our questions and their proposals. Their installation was excellent and went beyond by repairing a few sections of our tile roof that had been broken by previous workers from previous projects. Our entire installation on our 3000 square foot home took two days, and passé our inspections first time. We couldn’t be happier with the neatest and professional team from start to finish.
Ira Forrester | Oceanside, CA | 11/04/2021
The amount of work they did to make sure the job was done right was incredible. They truly care. The young lady at that assisted me in scheduling was incredibly kind and helpful. I will recommend this company to all friends and family!
solarcust224 | Claremont, California | 08/28/2021
Fantastic experience
We had a fantastic experience working with Pacific Sun for our solar install, from start to finish. We corresponded mostly with Dale, who patiently answered all our questions about panels, the installation process, issues local to our city, and available rebates among other things. It was great to work with someone so familiar with installations in our community. The folks who came out to do the installation were efficient and professional. We requested a slight adjustment to the placement of the inverters on the plans and it went through smoothly. Installation was done on schedule, and all inspections went smoothly. Since installation, the generation has been great and the mobile app makes tracking everything very smooth. We also got a whole-house fan as part of our package, and that installation was also smooth and we're thrilled with how well it works. Overall, we highly recommend Pacific Sun and would gladly work with them again on a future project.
