Pacific Sun Technologies

Pacific Sun Technologies, Solar system, I Highly recommend. They did a great Job of Sizing my system for my Needs. Excellent installation and follow up Service. Sending my Family and Friends! Ralph

Solar is a large investment and writing a fair review on a large investment is a tough thing to do because it's easy to be unhappy when big money is involved, but it's also easy to be afraid to be unhappy for the same reason. With that in mind, I'd first like to point out a few things I think will make your decision on a solar investment more likely to be successful. 1. Do lots and lots of research. Dale (Sales Manager at Pacific Sun Tech) has plenty of YouTube videos on different products, as well as the installation process; making him a great resource. We happened to ultimately go with his company; however, you should seek a variety of sources of information to figure out what's best for you. The fact that you're reading this is a good start! 2. Know how much money you're willing to spend and seek multiple quotes/offers to make the most of that. In our case, Pacific Sun Tech actually ended up being the more expensive choice. 3. Do research on the products you plan to purchase and understand your roof. It kind of goes without saying that the solar installer is going to understand this better than you, but it's important you are somewhat educated on the matter so you can gain confidence in your installer. If after doing all of this you're still considering Pacific Sun Tech, here's our experience with them... First, we met with Dale over Zoom and gave him a run down of what we're looking for. Dale pitched us a product slate that matched the products we were interested in with a total installation quote. We considered it, but decided the power output wouldn't be enough for our future needs and met with Dale again to rework the size and quote. Before officially accepting the offer, Pacific Sun Tech sent out a technician named Devin to inspect our roof and electrical panel for compatibility. We then worked with Dale twice more to optimize panel placements and inverter types before officially accepting the offer. From here there was a 4-6 week pause as bureaucracy processes were handled with the city (blueprints and permits). Pacific Sun Tech handled all of this and was communicative with every step of the process. Once approved, Pacific Sun Tech set an installation date with us and instructed us on what other minor things were needed to make the process smooth (things like a small canister of paint to match home color for conduit pipes, driveway access, etc). It took 4 people and 2 days for the installation to be fully completed and operational. Afterwards, the final steps were also handled by Pacific Sun Tech, which were passing city inspection and handling our Net Metering application with the utility provider. All in all, we were very impressed with how smooth everything went... We accepted the installation offer around the middle of September and had solar power operating by Nov. 2nd. The total price was higher than other offers, but that was a choice we made based on confidence we gained in Dale when we watched his product reviews and installation videos. I will say that after accepting the offer, there were 2 concerns that came up on our end that ultimately seemed to be our fault, but it's why I stressed in the beginning of the review that you understand the products you're agreeing to purchase before signing. 1. We signed the contract with a known change order that would occur later. We estimated the change order would cost us ~$800, but it actually cost $1200. In the future, if the change order is known, I'd wait to sign until after the change was drawn up. 2. We signed the contract assuming we were getting Pegasus Solar tile replacements, but we instead got Ironridge tile replacements. This doesn't ultimately matter, since the solar panels cover up the installation anyway; however, it did serve as a point of confusion and I could see others being upset with the difference. For this reason, to help ensure your happiness, I'd recommend you research both products and if you decide you heavily prefer one over the other, then insist upon it when drawing up a contract to sign.

Pacific Sun Technologies educates their consumers with valuable info videos online and offers quality products. They are transparent, timely in each phase of the installation process, and follow up with the city and utility requirements and communications. Their staff are courteous and qualified for the type of work they each do. We are very satisfied with our solar system from Pacific Sun Technologies and are glad we chose them over the other three companies we explored.

My solar system installed by Pacific Sun Tech was a very easy process from start to finish. They did all the permitting and had their people available for the inspections. It is a very clean installation and the SDG&E and city inspectors commented on the quality of the install. Their staff filed the forms for the warranty and SDG&E for permission to operate. I am very happy with the how the project went.

Pacific Sun Technologies is a group of people who are extremely knowledgeable and responsive to customer needs/requirements. They handle everything from start to finish. Just tell them what you want. They will design the best system meeting your needs. And they stay current on new technologies. They answer any questions that come up to educate customers. Frankly I was expecting some hiccups because I had a challenging installation done over 4 days. Also because other installers had quit saying they couldn’t deliver what I needed. I knew this required deep understanding of products and performance. Sorry I was wrong. No hiccups. Everything worked like magic, done on budget and on time. I selected them 1 out of 7 installers. And I had to cancel with 2 installers after signing contracts. That is expensive education losing some of deposit. If you want to save time, money and hassles, go with Pacific Sun Technologies. All installers promise tasks start to finish. But they can’t deliver. You will be very happy with these guys. I am telling all my friends to use them. Good luck. Go solar. Save our planet!

My two year quest for solar ended with Pacific Sun Texchnologies. After having entered in to contracts with Solar companies that said they could meet my requirements and then tried to back me into their canned solution, Pacific Sun listened to my requirements and put together a package that reflected the requirements that I proposed. After a few fits and starts the installed the system in two segments as we had to wait for the battery and EV charger. The only significant issue came with the installation and configuration of the SPAN smart panel. Though the EV charger is functional, it currently cannot be controlled by the SolarEdge phone app. Supposidly that is an issue with SPAN software. Besides that if asked I would highly recomment Pacific Sun Technologies. Not the cheapest but, they will listen to your requirements and design a system taylored to your needs not just pitch a canned solution. I appreciate that!

Compared Pacific Sun's proposal with several others (including national companies.) Pacific Sun Tech's proposal was a better design, very reasonable pricing. I compared Pacific Sun's installation plans with other plans submitted to our city at the same time-frame, Pacific Sun's submitted plans were much better prepared, professionally designed. The installation in spite of obstacles like weather and COVID restrictions , was on-time and of high quality. The installation, and permit, and PTO application was very efficient. I will go with Pacific Sun for my future energy storage installation.

We started with reading many articles, watching at least 20 YouTube videos about solar energy, installations, systems, panels and their manufactures. We then received 5 proposals and after many questions we found Pacific Sun Technologies and their respective Jonny Turner to be the most responsive and comprehensive in their responses to our questions and their proposals. Their installation was excellent and went beyond by repairing a few sections of our tile roof that had been broken by previous workers from previous projects. Our entire installation on our 3000 square foot home took two days, and passé our inspections first time. We couldn’t be happier with the neatest and professional team from start to finish.

The amount of work they did to make sure the job was done right was incredible. They truly care. The young lady at that assisted me in scheduling was incredibly kind and helpful. I will recommend this company to all friends and family!

This company does not guarantee production !!! I bought a solar system from Dale and Steve at Pacific Sun Technologies in August of 2020. Following is an email I sent them in September of 2021 which will give you a sense of the issues I have had. " Steve, I spoke to you several months ago about the output of the solar system your company installed in August of 2020. You asked me to give it a full year in order to properly gauge the results and we are now at that point. The attached spreadsheet shows the KWh breakdown by month and as you can see the system only produced 81% of the forecast amount. There wasn't even one month that the production reached it's goal. You assured me that you would make any corrections necessary once you had a full year of data. In November Dale had a technician come to the house to address my concerns about the system underperforming. He found that all systems were operational but did note that multiple panels installed behind the chimney were heavily shaded and actually took pictures that are in your file. Please let me know what steps you're going to take to make corrections to my system. " Pacific Sun Technology response was as follows: "While I'm sorry the system didn't quite generate exactly what we were hoping we do not guarantee the system is going to generate what is proposed, as it is an estimate and there are a lot of variables like weather, shading, first year degradation, and many more factors that control this. With that said I would be happy to put together a quote to help get you more power; would you provide a copy of a recent utility bill so we can design around what the system didn't offset for you?" My response was as follows: "Weather not being great consistently? We are in the midst of an historic drought and have had nothing but sunny days. I have been questioning the output from the beginning and you and Steve have consistently asked me to wait for a years worth of data which we now have. Steve assured me that if I would wait the year and if production didn't measure up he would take care of me including relocating panels if necessary. At this point I would prefer to deal with Steve as he seems to understand that my issues are most likely the result of you placing the panels incorrectly. ( confirmed by your technician). I'm sure if you did a shade analysis you wouldn't have located panels behind a chimney." In summary, Steve ( the owner ), Dale ( the salesman), and the service technician ( owners son ) have all acknowledged the dramatic underperformance of my system but are unwilling to do the right thing and fix their mistakes. They are offering to sell me more equipment for an estimated cost of $8800. There are many solar companies that stand behind their production estimates but this isn't one of them. Avoid these crooks at all costs !!!

We had a fantastic experience working with Pacific Sun for our solar install, from start to finish. We corresponded mostly with Dale, who patiently answered all our questions about panels, the installation process, issues local to our city, and available rebates among other things. It was great to work with someone so familiar with installations in our community. The folks who came out to do the installation were efficient and professional. We requested a slight adjustment to the placement of the inverters on the plans and it went through smoothly. Installation was done on schedule, and all inspections went smoothly. Since installation, the generation has been great and the mobile app makes tracking everything very smooth. We also got a whole-house fan as part of our package, and that installation was also smooth and we're thrilled with how well it works. Overall, we highly recommend Pacific Sun and would gladly work with them again on a future project.

I couldn't be happier with how I was treated by Dale, Devin, Elvis and Francisco of Pacific SunTechnologies IncTeam ... Dale was extremely responsive and very pro-active on communicating with me from the very first call. I had some difficult moments deciding which system to buy that I'm not sure any other Energy Consultant would have had the patience to deal with me on these issues and walk me through them as methodical and calm as he did. I wasn't entirely sure what the process would entail and how much work it would take, but both Dale and Devin who was in charge of site installation and city inspection processes was VERY informative and you could tell right off the bat that he/they knew their career and had my best interests in mind. We don't think Pacific Sun technologies Inc could have a better Energy Consultants (Dale and Devin) and Installers (Elvis and Francisco) out there representing them.The contractors were very clean and left our place spotless when they were all finished. If your considering solar, look no further. Pacific Sun is your #1 choice.You will not be disappointed!!!

Knoledgeable sales staff, the best equipment, and professional expert installation. All at the best price per watt. No other solar company can compare. Thank you Dale, Elvis and Erin.

They don't communicate progress or their plans. And then they will change the schedule without consulting you or letting you know. They have no idea how to listen to customers. Or understand their customer needs. Do yourself a favor and pick a different solar provider.

Thank you for your awesome service and great customer service

I completely recommend using Dale and the Pacific Sun Technologies team for all of your Solar Power needs. When we first started our search for a Solar Installer, we did not know about this company. We went with a different company and it did not work out well. We wanted a fairly complex Solar Power system with a sophisticated Battery Back-up System installed. At the end of 2019 the installation was finished and permits were approved but the Battery System was not working properly. The other company could not figure out how to get it working. After experiencing three months more of frustration, we found Dale and Pacific Sun Technologies. Within two weeks Dale had our system working and we were extremely happy. Don't make the original mistake that we made, contact Dale and Pacific Sun Technologies if you are looking at installing Solar. They absolutely know what they are doing!

I quoted and interviewed 12 solar installation companies because I was getting solar plus storage (battery storage). I ended up going with Pacific Sun because their team provided me with the most comprehensive responses as well as the professionalism they displayed thru the many touch points. Both Dale and Manny are top notch, they will be able to answer all your questions and concerns and put you at ease. My installation was complex, I ended up getting a micro grid installed with a Sonnen Battery, first in San Diego county. As can happen, being the first can bring uncertainty, but thru it all, Pacific Sun was on it and helping to push thru on all the issues that arose. The final system installation was completed to my original requests and satisfaction. This included painting of all the conduit to match the roof shingles and walls, patching and painting of any interior walls, and pest guards around the solar arrays. Getting the permission to operate also took extra time because of the system complexity, so instead of 2-3 days, was about 2 weeks. But now my system is up and running and with the battery, I am able to program it to help with TOU arbitration and get a better return on my investment plus hedge against future rate changes that may come from SDG&E. Net of all of this is that Pacific Sun was high on my list from the first interview and I am very glad I went with them for my installation. The team is awesome and I highly recommend you consider them for your Solar needs.

Pacific Sun people were amazing. Great work and very friendly. I highly recommend their team.

Top notch in all ways! Pacific Sun did our installation of equipment we contracted with Sungevity. Loved how they walked me through the process, in an easy to understand way, and provided options for equipment location. Didn't simply slam the system up in the easiest manner, but rather looked at the installation as if it was going on their own house. Showed up on time, were very quick, and cleaned up! Unfortunately not something I always see with contractors. Highly recommended!

These guys did a great job, no hassles.

Pacific Sun replaced the roofing felt in the areas where they installed our new solar panels. They gave us that very helpful option so we wouldn't have to pay for the solar to be pulled later when we re-roof the house. That kind of thinking ahead plus their professionalism, speed, and quality are the reason we recommend them for your roofing, solar, and other projects. We'll definitely call them again when we need them!

Wonderful guys..great customer service. Friendly, on time, follow ups, great service in install. Would reconmend..

Professional, courteous, knowledgeable and prompt!

If you care at all about customer service do not use.. If we could give a negative star rating we would.

These guys were awesome.