Office location: 26413 Jefferson Avenue Suite H, Murrieta CA, 92562
10/20/2021
Mark Torell
Palm Desert, CA
This company does not guarantee production !!! I bought a solar system from Dale and Steve at Pacific Sun Technologies in August of 2020. Following is an email I sent them in September of 2021 which will give you a sense of the issues I have had. " Steve, I spoke to you several months ago about the output of the solar system your company installed in August of 2020. You asked me to give it a full year in order to properly gauge the results and we are now at that point. The attached spreadsheet shows the KWh breakdown by month and as you can see the system only produced 81% of the forecast amount. There wasn't even one month that the production reached it's goal. You assured me that you would make any corrections necessary once you had a full year of data. In November Dale had a technician come to the house to address my concerns about the system underperforming. He found that all systems were operational but did note that multiple panels installed behind the chimney were heavily shaded and actually took pictures that are in your file. Please let me know what steps you're going to take to make corrections to my system. " Pacific Sun Technology response was as follows: "While I'm sorry the system didn't quite generate exactly what we were hoping we do not guarantee the system is going to generate what is proposed, as it is an estimate and there are a lot of variables like weather, shading, first year degradation, and many more factors that control this. With that said I would be happy to put together a quote to help get you more power; would you provide a copy of a recent utility bill so we can design around what the system didn't offset for you?" My response was as follows: "Weather not being great consistently? We are in the midst of an historic drought and have had nothing but sunny days. I have been questioning the output from the beginning and you and Steve have consistently asked me to wait for a years worth of data which we now have. Steve assured me that if I would wait the year and if production didn't measure up he would take care of me including relocating panels if necessary. At this point I would prefer to deal with Steve as he seems to understand that my issues are most likely the result of you placing the panels incorrectly. ( confirmed by your technician). I'm sure if you did a shade analysis you wouldn't have located panels behind a chimney." In summary, Steve ( the owner ), Dale ( the salesman), and the service technician ( owners son ) have all acknowledged the dramatic underperformance of my system but are unwilling to do the right thing and fix their mistakes. They are offering to sell me more equipment for an estimated cost of $8800. There are many solar companies that stand behind their production estimates but this isn't one of them. Avoid these crooks at all costs !!!
System size (kW): 8.76
System price: $26,807
Price include the Federal Tax Credit or incentives: Yes