NY State Solar

Horrible service!

Left me for weeks with a leaking roof...after I needed someone to do a quick patch up job because I was concerned about my ceiling collapsing on me or my children after horrible rain storms. Then the company did nothing...because the patch job voided the warranty! Garbage! Also changed appointments and didn't show up.

Scammers stay away!!!

THIS COMPANY IS SCAM! STAY AWAY!!!! This is y they have get no business, please reaserch them and on bbb they lie and trick people to get in contract to sew you if you back out once u notice the scam n they will harrass you for 5000 then 2200 for no installation no panels no work they only trick old people into contract!! Be aware!!

Scam scam scam

Beware of this company beware of a salesman named Tim and everyone else in that office. You will be lied to. They will try to manipulate the numbers in front of you but the numbers don’t make sense if you sign they will harass you until you get it done and force you into it by trying to force large fees on you if you don’t go ahead with it do the math 3% per year you will be paying more than $30 more after 10 years and $60 more after 20 . It doesn’t make sense. Be very careful if you sign a contract with them. They showed up at my house without even making an appointment and just started doing the work.

The worst company

I had solar panels installed by NYState Solar. Shortly after installation, my roof started leaking. My dining room and living room got destroyed by the leaks. Their crew came to my house a few times to do shady patchwork. Their manager, Michael Silva, claimed he didn't know who installed the panels, and the leak was not caused by them. However, I haven't had any issues prior. They did the most horrible patchwork. Everything is still leaking since installing solar panels with NY State Solar. No accountability at all.

Do NOT recommend - (2 years installed)

Nothing but headaches from the beginning. I’ve had blackout days of no solar recorded for days and weeks at times (I don't check the solar edge app all the time why would I have to if it worked) during peak time and I have lost out on banking. Anytime you call to get a question asked you are passed along or asked to leave your name and number and nothing happens. I paid cash for my panels, so I’ve donated to the cause. Avoid at all cost from my experience.

HI all, I recently went with NYSS to provide my solar “needs”. I would like to first , after reading the reviews from the other homeowners , comment on "my" experience.I would like to add my feedback here. Sales man: Jamie Scott was my salesman. Yes agreed ,nice and professional. However when the bill of the project is upwards of 60000, that's their job. My only concern is that AFTER contract signing he was very difficult to get a hold of and he didn't answer any of questions correctl. Price points: With my home, specifically, i was paying PSEG balanced billing of 186. Im paying Greensky with rebates 170. I have to pay PSEG 19 dollars for using the grid. I do not think they are competitive whatsoever. Clients please read your contract. They upcharged me a lumpsum of 20000 and labeled the section “overhead”. I was given an email stating some of the costs are proprietary and he is unable to disclose. Loan I did go with a loan. Greensky gave me a 5 year mortgage on the loan, others use 20 years. Inspection and Installation 1. I think the employees of NYSS are your average contractors. Although professional and were clean. 2. The outcome: 2 crooked panels, and one malfunctioning, nonoperating panel due to a 100 dollar plug called an optimizer. Yes they fixed the crooked panel. The optimizer not fixed due to manufacturing defects... I notified the team right away. Movement is slow as with anything you buy now post covid. A case was opened. I have offered to help expedite the case and speak with the manufacturer, rather I was asked to step down to minimize confusion. Later: I was given an update they are unable to service my request because of my "poor behaviour". At this time , they have chosen not to service my manufacturing defect needs going forward. Yes they fixed the crooked panel. The optimizer is not fixed due to manufacturing defects... Maintenance/Warranty: I can’t comment on this at this time, I did receive an email stating and I quote “warranty obligation to you is strictly regarding our workmanship warranty as defined in the agreement. The manufacturers 25 year warranties were assigned to you as the system owner. We have no obligation to perform manufacturer warranty work like this, we are only obligated to correct workmanship defects as defined and limited by the applicable section of the contract between us, which you should reference for full details. We do it because it’s typically easier for the customer and us but we are not obligated to. Note their usual manual states to call them with any support issues. At the end of the day. I have a malfunctional panel and support challenges to correct the faulty equipment along with a big loan from a bank. It's a little scary should something worse happen and the racks are loose, the inverter goes out or I have roof damage. I don't think it's easy to find contractors to come back and fix the damaged products at this point. Everyone is professional when they approach your home and the honeymoon period is in its prime. I was approached my 5 solar companies, they were all wonderful people When there is a problem with something in your home and stress builds about its safety and your family, its when interactions change. And READ your contract.

Their mistake = your problem

Use someone else with more principal and integrity for correcting their mistakes. I don’t like posting negative reviews but my decision to go Solar was such a regrettable one. Possibly of the worst projects I’ve ever proceeded with and at least in my case not a good financial decision even with all of the subsidies and tax breaks. It was ultimately made off of bad information provided and the situation wasn’t ever truly corrected. Some compensation was given to lighten the burden but otherwise weak attempts to convince me why I should be happy with the terms that I got stuck with that wasn’t what I was told when I decided to proceed. I don’t believe it was deliberate but the bottom line is bad info was given and the end result was a bait and switch. Plenty of other issues as well once the green light was officially given. Many were minor and they were admittedly issues that I probably would have overlooked and just dealt with if it weren’t for some of the bigger problems. Once there’s major negativity it’s hard to overlook though and just feels like nothing is going right. To be fair and highlight the positive on the project their work was clean otherwise and folks were primarily pleasant to deal with but getting stuck with a project that I wouldn’t have moved forward with had I been given proper information from the start is hard to get passed.