New Sun Energies

Worst company ever

Two contractors not paid during my install, now have contractor liens on my house. Avoiding my calls, the opened two loans for me without closing one. Will not allow me to speak to someone in management. Poor customer service! Ruined my credit rating by 30+ points. Don't use them

The worst experience ever!

This is the worst desicion I have ever made. The price you are quoted that you will paying is completely false due to the rebates not been as close of what they quoted you when they do the sale. Instalation took almost a year to get completed and when done it was done incorrectly so it took even longer for me to get rebates and could not apply to the loan on time therefore my paymemt amount is way higher than quoted. They said because of my good credit i had a year without having to pay my panels which it did not make any difference since they saud instalation will take 3 to 6 montbs anf it took almost a year. Imagine I have to pay for both things at the same time since it was not completed on time. My panels had been working for about 5 months. The main reason i purchased then was to have some kind of savings on the hottest months since I live in TX. They recommended a bigger system than what I would needed just to be cover in the hottest months which I did. Totally not true; I did noy paid electricity for the first 2 months cause the momths were cooler but after that every month my electricity bill comes higher and higher and I am having to pay the electricity bill plus the panels system. The customer service was horrible starting by Brian Odle wich was extremely rude to me and screamed over the phone at me. No one in company wanted to be responsible for rebates quoted cause they said it was an estimate. A rebate estimate that was $8,000.00 less than what was quoted. You are stuck in a contract that you can't cancel unless you paid a ridiculous amount of money. Now I am stuck with an electricity bill monthly plus a solar system that I have to pay monthly that is clearly not leaving me any kind of savings. They just care about making the sale and once the deal is closed and you are been charge they could care less about you as a customer. My best advised never go to this company for a solar system.

Horrible Customer Service

Horrible customer service. These folks do not seem to care about people. They will "check into it" but not get back to you. we are spending a ton of money to have solar installed and one would think we would at least be kept in the loop of every detail. If i ran my business like these folks do, I would be bankrupt by now. I wanted to cancel my order because no one could give me a straight answer on when the equipment would ship and where we were in the process. Then the system showed up at my home. I tried calling and emailing to try and get answers, yet no one answered the phones. Everyone went to voicemail and emails remain unanswered. Imagine if you would that you had a project going on and no one really told you anything. I could not recommend this company to anyone due to poor performance on behalf of their employees

Nightmare

Worst company ever. Nobody can do anything right. The customer support is abysmal you will have to bombard them with phone calls and emails before anybody responds. The proposal said I would pay $110 a month and now I am paying $180 and the system is underperforming so I still have to pay the electric company. They couldn't install it right either. Huge regret doing business with them don't make the same mistake. Now their address listed on the internet is a UPS store which tells you all you need to know.

worst service ever

THE COMPANY WITH THE WORST CUSTOMER SERVICE EVER !! THEY JUST LIE AND THEY CHANGE YOU OF PAYMENT PLAN WITHOUT NOTICE , THEY JUST WANT EASY MONEY

Terrible Service

My panels are up and working (it took 10 months) Quality of inverter, panels and all materials used looks OK and well installed. But the service this company provides is TERRIBLE.. A lot of turnover, they hardly answer phone calls or emails, I jump from one person to another to "try" to fix problems, and you got the feeling you been lied to. it is just a pain. I had a situation in where I was "sold" into a pkg in where the financing had some skip 12 terms, what I agreed and SING, but they placed me on a different financing pkg without my conscent and I'm still fighting a +$1500 USD fight that I'm not willing to pay for their mistake. I'm not happy overall with my experience and I DO NOT RECOMEND NEW SUN ENERGIES!! There are many other companies out there thay will put the customer service first.