NATiVE Solar

We currently have over 60 solar panels, which we have had for over 10 years. These work well. However, we had an enphase system installed to help power our house during power outages. Unfortunately, this system has failed us every time we have had a power outage. My husband just spent about 1 hour outside in the rain on the phone with support trying to trouble shoot the problem, but didn’t have much luck. We only got our power back when power was restored in our neighborhood. We could see that our neighbors generac systems were hard at work and they had no problems with their backup system. If you are looking for a backup system for power outages, I don’t recommend this one. Our neighbors spend less than half of what we spent on our Enphase system and they are able to power their entire houses for extended periods of time with no problems. Their systems kick in quickly as soon as they loose power. Also, If our system were to work, we would only be able to power part of our home, and for far less time than their systems. With both the generac and Enphase systems, you can choose your systems based on what parts of the house you want to have power. Our neighbors chose to have their entire homes powered. At this time, I would not recommend the Enphase system as a backup for power outages.

High expectations, led to mixed experience

To begin with this was not a standard design. It included a grid tied system with battery and propane generator. I come from a technology background and new exactly what was available and what I needed. I presented this information to sales who immediately brought the engineering team prior to any contracts being discussed. My issue came with the follow through after the sales was finalized. There were many weeks without anyone contacting me with respect to project start times and the availability/ non-availability of materials. I had to insert myself after months to find the items needed to complete the project. It has been better than a year and the project is not completed. Do to the last component coming in months late I have been unable to schedule a third party for hook up.

Slow install, poor sales follow-up and communication

Experienced several glitches, and the overall project has taken 12 months to complete for a basic residential installation. Sales support and follow-up is non-existent. Company is terribly slow to respond, if at all. Altered the installation plan and didn't update the sales contract to match. I'm still lacking expected warranty information and O&M details.