Monolith Solar

Horrible customer sevice

The company representatives have been very rude and very difficult to reach. Paid deposit and its been 5 months without one day or work started.

Terribly disapointed!

Do not recommend. From beginning to end our project has been horrible. We started out by their representatives not being able to help us properly get the loan as promised, we had to call directly for proper information (should have known then). When the loan finally came though it was not setup the way it should have been. Despite being told through the process we could change the details later we couldn't and now we are stuck with a much larger bridge loan than we wanted. Then the stall game began. Even though we were told the process would take a month to 6 weeks it took nearly 5 months to get our panels installed. We kept getting pushed off and jerked around about the delays (in reality it is becuase the company is struggling). Finally the panels came in and got turned on. They worked for less than a month and a part broke. We were told we were "lucky it was covered under warranty!" (Um yea.. they haven't even been running for a month!). So here were are now with non working solar panels.. (now on week 3 of no solar production) with no end in sight. So..we have an electric bill and a loan payment. People at the office are less than helpful and do not give any information or updates. Technicians are nice enough but even those who told us to contact them directly ignore messages. *as with previous poster our inverter also went. But we are on week 3 of waiting for it to be fixed. Beware. Do not use them. So terribly disappointed. Oh. And as of this point in time the people who recommended us haven't gotten their referral payment yet. UPDATE on the above. Finally for monolith to give me solar edge direct number after they kept blaming them for the inverter delay. ("Its not our fault its solar edge fault!") I contacted solar edge directly and they immediately expedited the issue on their side since the delay has been sp long. Something monolith couldn't manage to do for us. So... add lying, stalling and deflecting to the list... Now lets see how long it takes them to come install the part. Good news is NYSERTA is coming to inspect. Cant wait to tell then the story!

Installations causes leaks/damages in roofs of Storage Units

Beware: Solar Panels Installations Can/Has caused Leaks into Storage Units. I have concerns Monolith targets Storage units for solar, but doesn’t appear to be upfront with the reality of solar panel installations able to cause Leaks in the roofs, destroying peoples precious property. They installed solar panels on the roof of the storage unit I pay nearly $200 a month to keep my belongings safe, Nobody alerted me to the possibility the panels and installation could cause leaks in the roof of my storage unit, while it had been leaking for a couple months completely destroying an entire box of my most precious priceless family heirloom belongings. My belongings included generations of families baby books, my deceased families military honor commemorative letters signed by the presidents, with photos of presidents signed, deceased families paintings, some belongings so destroyed I can’t even tell what they are soaked with water, and covered with horrible mold. The company did quickly come to the storage unit to fix the leak, as one worker told me this has happened before, and assured me their actions to caulk the roofing around the Panels would fix the leak, it’s what they did to the previous Storage facility that leaked from their solar panels. I truly hoped this situation would stay simple, and sincerely hoped Monolith would simply do the right thing, but As some time has passed it doesn’t appear to me that Monolith is interested in resolving this issue and the priceless damages they’ve caused. Unfortunately it appears that I now need to waste my time contacting an attorney for resolve. I noticed Monolith keeps saying Customer Service is important to them, however I’ve contacted the company a couple times to speak of this issues, but the owner has not returned my call. Will see, and update how this unravels. From the information coming from the Storage unit working with Monolith, it doesn’t seem like they are telling the entire truth about these installations to the Owners, they Can and Have Caused Leaks to Storage units.