Monolith Solar

The company representatives have been very rude and very difficult to reach. Paid deposit and its been 5 months without one day or work started.

Do not recommend. From beginning to end our project has been horrible. We started out by their representatives not being able to help us properly get the loan as promised, we had to call directly for proper information (should have known then). When the loan finally came though it was not setup the way it should have been. Despite being told through the process we could change the details later we couldn't and now we are stuck with a much larger bridge loan than we wanted. Then the stall game began. Even though we were told the process would take a month to 6 weeks it took nearly 5 months to get our panels installed. We kept getting pushed off and jerked around about the delays (in reality it is becuase the company is struggling). Finally the panels came in and got turned on. They worked for less than a month and a part broke. We were told we were "lucky it was covered under warranty!" (Um yea.. they haven't even been running for a month!). So here were are now with non working solar panels.. (now on week 3 of no solar production) with no end in sight. So..we have an electric bill and a loan payment. People at the office are less than helpful and do not give any information or updates. Technicians are nice enough but even those who told us to contact them directly ignore messages. *as with previous poster our inverter also went. But we are on week 3 of waiting for it to be fixed. Beware. Do not use them. So terribly disappointed. Oh. And as of this point in time the people who recommended us haven't gotten their referral payment yet. UPDATE on the above. Finally for monolith to give me solar edge direct number after they kept blaming them for the inverter delay. ("Its not our fault its solar edge fault!") I contacted solar edge directly and they immediately expedited the issue on their side since the delay has been sp long. Something monolith couldn't manage to do for us. So... add lying, stalling and deflecting to the list... Now lets see how long it takes them to come install the part. Good news is NYSERTA is coming to inspect. Cant wait to tell then the story!

Beware: Solar Panels Installations Can/Has caused Leaks into Storage Units. I have concerns Monolith targets Storage units for solar, but doesn’t appear to be upfront with the reality of solar panel installations able to cause Leaks in the roofs, destroying peoples precious property. They installed solar panels on the roof of the storage unit I pay nearly $200 a month to keep my belongings safe, Nobody alerted me to the possibility the panels and installation could cause leaks in the roof of my storage unit, while it had been leaking for a couple months completely destroying an entire box of my most precious priceless family heirloom belongings. My belongings included generations of families baby books, my deceased families military honor commemorative letters signed by the presidents, with photos of presidents signed, deceased families paintings, some belongings so destroyed I can’t even tell what they are soaked with water, and covered with horrible mold. The company did quickly come to the storage unit to fix the leak, as one worker told me this has happened before, and assured me their actions to caulk the roofing around the Panels would fix the leak, it’s what they did to the previous Storage facility that leaked from their solar panels. I truly hoped this situation would stay simple, and sincerely hoped Monolith would simply do the right thing, but As some time has passed it doesn’t appear to me that Monolith is interested in resolving this issue and the priceless damages they’ve caused. Unfortunately it appears that I now need to waste my time contacting an attorney for resolve. I noticed Monolith keeps saying Customer Service is important to them, however I’ve contacted the company a couple times to speak of this issues, but the owner has not returned my call. Will see, and update how this unravels. From the information coming from the Storage unit working with Monolith, it doesn’t seem like they are telling the entire truth about these installations to the Owners, they Can and Have Caused Leaks to Storage units.

I’ve had my system for almost a year and experienced a problem with the inverter not producing any power. I called the office number and got an after-hours person who quickly had the on-call tech, Danny Palmer, get in touch with me. He was amazing! He kept me informed of each step he attempted remotely and Monolith’s communications with the inverter’s manufacturer. I told him I bet he would have to come to my house to fix it and he responded that he was up to that challenge. Hours later it was fixed remotely. Communications were great. Customer service was great. Danny was awesome. I expected problems getting help since the system was bought and paid for and a year old already. I was very pleasantly wrong in my assumptions! Great job Danny Palmer!!

To say our experience with Monolith exceeds expectations would be to make a huge understatement. This company is AWESOME! For perspective, we’re owner/builders; we designed and built our own passive solar, super-insulated home and in the process we’ve dealt with a LOT of contractors. Monolith is at the top of the list for doing what they said they would when they said they’d do it. As anyone who’s dealt with contractors knows, that can be a BIG problem, but not with these guys. The best part, what really distinguishes them from most every other solar company is they’re local. We never had to talk on the phone with some guy in California looking at Google Earth on his computer. No, we’d make a phone call to Rensselaer if there was some issue and an hour later someone like Gary Despart (lead consultant), Chris Williams (foreman) or Danny Palmer (PV technician) would be on site. Very impressive!

High pressure sales and missed commitments. Excellent installation and work but get a penalty clause in your contract if the installation date is critical. Also, don't sign any financing contract without full disclosure of terms and interest rate.

If you are interested in Solar you need to contact Monolith. Their attention to every detail from day 1 to completion of the project by every member of their team was nothing short of amazing. If you are thinking Solar call and get it started, you are not going to find a more professional team out there.

Very good company, professional and caring. Quality of work superb. Extremely happy with my decision.

The whole team went out of their way to make the process smooth sailing. When I wrote they responded promptly. They replaced the panels that fell quickly and with no fuss. When the independent contractors failed to show to dig my trench, their men filled in and did an excellent job. I am very happy with my panels.

I generally do not post any review but this time I felt like writing about my solar installation by Monolith Solar. I did my research before going for solar and checked with some big names as well as some local installers too. Most of them offer the leasing option as that is in the best interest with the company. One of my friends referred me to Monolith and it offered me the best deal for purchasing the solar unit. My project was handled by Lindsey and she is the best. She is very efficient in communication and managing the project. She explained me all the details about the installation and post installation processes and helped me for all the communications to power company. The installation team is young, energetic, caring and very accommodating. It was windy and light rain on the second day of installation but they completed it even though they had to stay late. The best part is when the 3rd party electrical inspector checked the system. He said “I like the company’s work. Because they have used good quality product and done a nice job”. That was a very satisfying moment for me to hear a comment from an independent tech, who inspects so many solar installations. Everyone in Monolith care about customer. Even the VP - Steven Erby called me to make sure the project is handled to my satisfaction.

Initial sales and installation went well. They upgraded to a new product after the estimate but came in at good price. The system looks good and worked well. After about 8 months the system started malfunctioning. Monolith was very slow to respond and still unresolved after several weeks. Support and communication has been substandard thus far. Hoping will improve and system will be fixed.

They were very easy to work with, gave us a lot of information about the install and the estimated costs we would work with them again

I had a great experience working with my consultant Janelle Calkins and everyone at Monolith Solar. They installed my panels a few months ago and I actually look forward to my electric bills now. The panels are on the front of my home but you can barely tell because Monolith uses a very sleek black panel, which blends right into my roof. I am very happy with my decision to choose monolith and recommend them to everyone.

I have thought about going solar for awhile. I researched many companies in the Capital District, most of which have only been around for a couple of months. Finally, a friend at work recommended I check out Monolith Solar, who have been working in the area for 8 years. Everything with Monolith Solar went exactly how they said it would. The paperwork was totally done by them. Anytime I called, I actually talked to a person, not a machine. They were with me the whole time. I would get update emails every week or two about my permit status. The guys were punctual and respectful of my lawn. I am a garden fanatic, and they made sure to work around my tulip beds, which I really appreciated. The install went exactly like the renderings that were given to me.Solar was a big undertaking for my husband and I, and I am happy to say that I selected a dependable company, I highly recommend making the switch to Monolith Solar!

Monolith Solar just installed a system on our home a few weeks ago. My husband and I could not be happier with Monolith’s customer service and commitment to excellence. Monolith’s energy consultant showed us that the benefits of purchasing a system far out weight the benefits of leasing. We own our panels AND our monthly utility bill has been reduced to $40 per month! We also want to comment on this company’s professionalism. Steve Erby, the Vice President of the company called and spoke to my husband and I just a couple days after signing. To have one of the owners call and speak to us personally to introduce himself and reassure us that we would be taken care of was HUGE. What other solar company, let alone any other company in the area, takes the time to do this? The entire process was quick, easy and flawless. We could not be happier with our decision and experience with Monolith Solar. Even weeks after out install, we still keep in touch with Steve and our energy consultant. We are proud to be a part of the Monolith Solar Family!

We settled upon Monolith after reviewing about a dozen options and receiving estimates from what we considered the top three installers, all of which had excellent reviews. What made the difference? Ms. Lindsey McEntire. We set the bar high with numerous questions, design requests that minimized the impact on our home, a ridiculously tight installation schedule just before the holidays, and more patiently answered questions. Trust me. Monolith is the company and Lindsey is the consultant you want. Our system produced over 400 kw over the past 2 weeks and we couldn't be happier.

I've been happy with Monolith from the start. I love that they sent someone to our home to meet with us. I didn't even consider spending my money with a company that wouldn't meet us. Working with a local company is good for our community, another reason we chose Monolith. After install, the support has been excellent, and I've received emails/calls back to my inquiries 100% and always with resolution. I recommend Monolith to everyone considering solar, and the benefits of owning vs leasing or PPA are considerable and far outweigh the costs.

Great people, install went great!!! Just get my 1st full bill with solar, banked 107 kWh!

I became interested in having a solar panel installation in early 2013. I met with representatives of several local companies for estimates and recommendations. Steve Erby, the vice president, came to my house and discussed a proposal. He was very knowledgeable and courteous. His estimate was not the lowest I received, but I felt his company offered the best installation and support. At the time they had done several large commercial installations and were starting to do residential installations. I thought that if they could do a system with over 100 panels my system would be a piece of cake for them. Steve proposed a system of 24 panels producing 240 watts each. When it was time to do the installation the panels in the proposal were not available and panels producing 235 watts were available. Since this would slightly reduce the capacity of my system Steve agreed to redesign the installation so that I could have 26 panels instead of the original 24 at no additional cost. They also installed a monitoring system that allows me to trace my electric production on my computer. I was very impressed with the installation. A crew of 7 people showed up to do the layout along with a cherry picker to place the panels on the roof. Care was taken not to damage my lawn with the heavy equipment. On the 2nd day a crew of 3 completed the installation and then an electrical contractor came to install the inverter and run the electrical lines. Steve told me my system would produce approximately 75% of my annual electrical usage and that I would save approximately $100/month on my electric bill. This has proven to be the case almost exactly. I am very satisfied with my dealings Monolith Solar. They have been punctual, courteous and very professional. I would not hesitate to recommend the company to any one looking for a solar installation.

I was interested in Solar Panels. Spoke with a rep. @ Home depot from Solar City. He was vague about the work, cost, and how my power bill would be affected. I did some checking on the internet and looked into the Solar City company. On their own site was nothing but disgruntled customers. Sloppy work done, unfinished work done and total customer unhappiness. I then called Monolith. the Sales rep. brought me a quote that was easy to read, informative, and answered all questions I had. Best move I ever made. Not only did they promise and do everything they originally told me, but I made changes in midstream that they did without additionally charging me. I wanted an electrical wiring pvc moved and no problem, It was done. Chris the installer was a treat to work with. Do yourself a favor, contact no one else but Monolith.

We decided to go solar about 4 months ago and began our research. Although at first the low upfront cost of leasing seemed the best, tbut he more I researched it, the more I felt that an outright purchase was the way to go. After getting several quotes, we decided on Monolith. Their options, the cost and the personal touch sold us. We were not disappointed. They were there for us every step of the way. While other companies did the design remotely, they came out a few times and made sure that the system was the best for my home and power generation. The design was perfect. When it was time for the installation, the crew worked hard to minimize any visible conduits and the final product not only has been a great generator of power, it looks great!

I did a lot of research before choosing a solar company and could not be any happier with my selection.Monolith solar not only did a phenomenal job installing my 58 panels but also stood behind the project and came back at no charge to optimize the panels. The panels are producing exactly what they said they would. After two years I could not be any happier. They have an amazing sales team and their owner is one of the nicest people I've ever met.

There are so many good things to say about monolith i'm looking for a place to start. For us the most important thing was not to have conduit and junction boxes running all over the roof. Monolith did an outstanding job hiding all of it. Curb appeal was also important so they used a black on black panel and arranged them to look nice. This whole project of purchasing the system didn't effect our monthly budget at all. Monolith was there every step of the way with grants. I urge anyone considering a project like to this to do your homework and know how you want this to look on your property.

My family is very satisfied with our solar installation by Monolith on our house last Spring....the process started with a clear explanation of the processes/costs involved by their solar energy consultant John H. and ended with beautiful panels that reduce our energy costs every day! During the process we had to revise our plans, and at every step of the way John was helping in explaining and providing information, and he even went so far to recommend some dependable and reasonably priced tree trimmers who we used. Whenever we called or emailed there was a prompt response. Any paperwork that needed to be reviewed or signed was done at the convenience of our home. The panels were installed quickly. John and his Monolith colleagues whom we have interacted with have always been a pleasure to work with and very professional...even when we scaled the size of the installation, they were very accommodating.

My wife and I bought our first home a year ago (today!), a foreclosure built in 1882 that needed lots of TLC. During our renovations, we learned about Solarize Troy and got in touch with Monolith Solar about installing a PV system on our property. John Hodgens, our contact at Monolith, met with us several times and helped us formulate a plan to use the roof of our old carriage house to hold the panels, which would help supply our home electricity. John explained the details of the programs and equipment and guided us through the paperwork, which made this new world easier to approach. All of the technicians who came on site during planning and installation were personable and knowledgeable. They were able to integrate the system with our historic buildings in a way that was subtle and practically invisible, and which qualified us for a state homeowner tax credit to boot!

My wife and I compared several companies. Many were good- but we both chose Monolith as the best for several reasons. Our Monolith Representitive- John was friendly, polite and professional. He explained several options for us- and there was never a high pressure sales pitch. Also, he always got back to us promptly- even once on a holiday! He brought our installation team coffee and donuts. I know business is business- but it seemed as if there was good cohesiveness in the Monolith team. Plus, I admire they are a Veteran owned company, employ Veterans- and help the community- such as recently donating profits to help the citizens of Hoosic Falls. Many people spend more on there last 2-3 years vacations, cruises, camps- then the average cost of a Photovoltics system fully installed. Those vacations will never pay for themselves/ or have a payback period. Whereas, a photovoltic system immediately begins paying for itself from the first day it is installed- not just financially, but also by decreasing the need to burn dirty fossil fuels like gas or coal- which results in cleaner air, a decrease in repiratory conditions, not just for us and our children- but for future generations as well. You can "Support the Troops" with a token bumper sticker- or you can actually support them by making America more energy independent and support the jobs for Veterans and others.

I was nervous about going solar as I wasn't sure I would be able to understand how the system worked and how it worked with National Grid. The Salesman for Monolith explained things so well that I thought I would sell solar after he left. The installers for Monolith were so professional and explained every part of the install. They cleaned up prior to leaving and you wouldn't have known they were there except for the new panels on my roof. The team at Monolith provided me with all information I needed including the directions on how to change my anniversary date with National Grid to the tax forms I would need to get my rebates. The customer service is also so professional and willing to do whatever it takes to make the customer happy. I wouldn't have asked for a better team to go solar with.

I could not have been happier with the customer service, installation, and obviously the savings!! Would give 6 Stars if I could!!