Office location: 444 Washington Street, Rensselaer NY, 12144
01/17/2019
Anonymous
Valatie, NY
Do not recommend. From beginning to end our project has been horrible. We started out by their representatives not being able to help us properly get the loan as promised, we had to call directly for proper information (should have known then). When the loan finally came though it was not setup the way it should have been. <br />Despite being told through the process we could change the details later we couldn't and now we are stuck with a much larger bridge loan than we wanted.<br /><br />Then the stall game began. Even though we were told the process would take a month to 6 weeks it took nearly 5 months to get our panels installed. We kept getting pushed off and jerked around about the delays (in reality it is becuase the company is struggling). Finally the panels came in and got turned on. They worked for less than a month and a part broke. We were told we were "lucky it was covered under warranty!" (Um yea.. they haven't even been running for a month!). So here were are now with non working solar panels.. (now on week 3 of no solar production) with no end in sight. So..we have an electric bill and a loan payment. <br />People at the office are less than helpful and do not give any information or updates. <br /><br />Technicians are nice enough but even those who told us to contact them directly ignore messages. <br />*as with previous poster our inverter also went. But we are on week 3 of waiting for it to be fixed. <br /><br />Beware. Do not use them. So terribly disappointed.<br /><br />Oh. And as of this point in time the people who recommended us haven't gotten their referral payment yet.<br /><br />UPDATE on the above. Finally for monolith to give me solar edge direct number after they kept blaming them for the inverter delay. ("Its not our fault its solar edge fault!") I contacted solar edge directly and they immediately expedited the issue on their side since the delay has been sp long. Something monolith couldn't manage to do for us. <br />So... add lying, stalling and deflecting to the list...<br />Now lets see how long it takes them to come install the part.<br /><br />Good news is NYSERTA is coming to inspect. Cant wait to tell then the story!