John Christner-Drake | Georgetown, Texas | 03/12/2026
March 10, 2026 three months My panel has been down. No one ever calls. You. They do nothing But liars awayThis company is an absolute joke. Follow up. I had a call from a manager stating that she has a high-level meeting on Friday and she’ll contact me on Monday with some answers and guess what no call back it’s Tuesday. Still waiting for a call over a month now to schedule an appointment for service , this company should be shut down for lack of service. It has been over a month, and I still haven’t received a single phone call to even schedule an appointment to repair my solar system. I have used the chat system four separate times, and each time the chat conveniently disconnects after I’m told, “We’ll get back to you.” No one ever does. I’ve called repeatedly and left multiple voicemails—no calls back. The level of unresponsiveness is unbelievable. Once you sign the contract, customer service completely disappears. At this point, I’m being forced to consider legal action, including consulting an attorney to recover lost revenue due to my system being down for an extended period with no service or communication. I even tried escalating the issue by emailing the CFO, Arthur Souitzidis, hoping someone in leadership would respond. Once again—no response. There is no way to speak to a live person. You can email, leave voicemails, or get stuck in endless chat loops, but you cannot actually get help. This company is entirely non-responsive and should not be allowed to operate this way. I strongly recommend staying far away from this company. I am beyond frustrated. I have called four times and was told it would take 10–14 days just to schedule an appointment. I am now sitting at 3.5 weeks with not a single callback. I have opened four separate chat sessions. Each time, I asked for a supervisor or manager’s phone number, and every single time the chat mysteriously disconnected immediately after that request. This company is completely non-responsive and clearly does not care about customers once the contract is signed. Before signing up, they hounded me nonstop—calls, messages, knocking on my door. Once I became a customer, service completely disappeared. After leaving a negative review, they asked me to email them—which I have now done twice—and still no response. This is, without question, the worst customer service experience I have had with any company in decades. I strongly recommend NOT using Momentum Solar. Once they have your business, getting service is nearly impossible. I’ve had nothing but frustration with Momentum Solar. My system has had a service issue for over six months, so I finally called to get help. I was told it would take 10–14 days just to get a service appointment, and that someone would call me back. That timeframe has now passed, and no one has called. Reaching a live agent is extremely difficult, and when you do, there is no urgency or follow-through. It’s ironic how aggressive they were when trying to get me to sign up, but once you need support, you’re essentially ghosted. If you’re considering solar, I strongly recommend choosing another company with better customer service and accountability. I would highly discourage using Momentum Solar. I am currently experiencing a production issue where 16 solar panels are not reporting or working, and getting support has been extremely frustrating. There is no way to contact a live person directly. Instead, you are forced into an endless loop of online chats and automated responses. When I finally did reach someone, I was told their process takes 10–14 days before a service technician will even call, let alone come out to diagnose the issue. That is completely unacceptable for an active production problem. This was by far the worst customer service experience I’ve ever had. There is no reason a company of this size cannot make or schedule a service call the same day for a system that is clearly not functioning properly. I highly recommend staying away from Momentum Solar if you value responsiveness, accountability, and reliable service. John Christner
Jo | New York, New York | 02/24/2026
Erroneous Billing
Worse service I have ever encountered in trying to resolve incorrect billing. Accounts dept clearly isn't accountable and they everything is handled by collections dept who apparently doesn't know accounting. Bill paid in full monthly but told i have a past due. No one can explain
Sher Khan | Elmont, New York | 01/13/2026
Not Committing their promises
Never trust this company, they are not committing their promises to the customers. I have solar panels from them and my bill is more from what I was paying without Solares. In addition, I referred my friend to Momentum Solar, initially they been saying I shall wait until solar installation on his roof after installation they came to me saying they have my friend in the system from before which is wrong, he never had any discussions with terrible company. Their referral system is not trusted as well. Never recommend these people.
John Christner-Drake | Georgetown, Texas | 12/26/2025
Poor customer service
My review I would highly discourage using Momentum Solar I am currently experiencing a production issue where 16 solar panels are not reporting or working, and getting support has been extremely frustrating. There is no way to contact a live person directly. Instead, you are forced into an endless loop of online chats and automated responses. When I finally did reach someone, I was told their process takes 10–14 days before a service technician will even call, let alone come out to diagnose the issue. That is completely unacceptable for an active production problem. This was by far the worst customer service experience I’ve ever had. There is no reason a company of this size cannot make or schedule a service call the same day for a system that is clearly not functioning properly. I highly recommend staying away from Momentum Solar if you value responsiveness, accountability, and reliable service. John Christner
Santosh | Fair Lawn, New Jersey | 12/08/2025
Not trustworthy beaware
Please be. Wry careful when you with Momentum solar.ask in writing for the promises made by the sales representatives. We have a group given 20 plus order to Momentum and. Each one of has issues with dealing momentum after Lee signed the contract. I am still facing issues to get the referral amount I was planning as part of the order. I spent hours with sales guy and Customer Service but no result, we just get standard answer your case has been escalated. I was holding the final payment because I did not received the referral amount and momentum had disconnected my solar with PSEG, horrible guys please deal with them very carefully!!!!
Disgusted by Momentum Solar | Old Bridge, New Jersey | 11/24/2025
Unlimited sales calls
They don’t stop, they harass you and it’s extremely rude, none of them are robo calls every call has sales person behind it. I am convinced that I will never move ahead with this company for solar.
LC | Watchung, New Jersey | 11/17/2025
DONOT USE SOLAR MOMEMTUM
Please do not use Solar Momentum. I had solar installed two years ago with another vendor, yet my phone number was somehow listed as a lead with Solar Momentum. I have repeatedly told them to remove my number, but they have continued to call and harass me for the last two years. Completely unacceptable and extremely poor customer service.
Shaun | Austin, Texas | 10/09/2025
The absolute worst
I've been a customer for 7 years and in addition to paying for my panels I've been having high bills from my utilities. They said I would cover 100% of my power but that's definitely not the case. I recently added panels to try and cover my bill and paid for them to also install critter guard. What they installed was not critter guard and it's definitely not worth what I paid for it, and it looks like the person installing it has never installed it before. I asked for them to fix it and at least make it look like it's supposed to, and they said I would have to pay for the service call. To fix something I already paid for. This is the absolute worst customer service I have ever received from a company. I love the idea of of solar, but get it literally anywhere else. These people are crooks.
Momentum bad | Belchertown, Massachusetts | 09/12/2025
Very slow process and bad customer support
Absolutely do not recommend. The process has been incredibly slow, and I've been getting constant runarounds. My appointment has been rescheduled multiple times, pushing it back by three weeks. Each time I called, customer service would promise that a technician was coming "tomorrow," but they never showed up. When I finally asked for a reason, the representative said, "I just let you know we are rescheduling, I don't know what happened to the technician." This lack of communication and accountability is completely unacceptable. I would strongly advise against using this company if you value your time and expect reliable service.
Unknown | North Babylon , NY | 08/29/2025
Merciless Company
I have installed solar panels with Momentum in March 2024 In July 2025 my system is having issues And no one from the company has come to fix the issue yet Now I have to pay to PSEG for the power that I am using inspite of having solar panels on my roof Tbere is no ETA for this issue to be resolved I am their mercy I have no other option than wait for them
