Sun Solar (Formerly Missouri Sun Solar)

THE BEST WAY TO GET OUT OF YOUR SOLAR CONTRACT IS TO NOT SIGN UP IN THE FIRST PLACE! Solar is NOT an investment. It's an expense! Three years into my contract my inverter went out. Sunsolar was clueless about it. One year later the system is finally fixed. Loss of production and loss of savings. The sales rep promised me the opposite. My system generated ZERO during peak months and I called multiple times for a tech. Why am I investing my money into this? Please consider your decision prior to making such a long term agreement. SunSolar has been profiting for a year while I have been paying double for my system. They do not monitor your productivity and ZERO re-imbursement for failed production. Per Kaitlyn Kincaid "warranty does not cover reimbursement or compensation for lost solar production, lost utility savings, or any other consequential damages resulting from system downtime." Aka, zero accountability!

Honestly one star is too generous at this point. So here's the story...One of my solar panels was damaged by the big hail storm we had at the end of April. Not covered under the warranty, which is understandable, and I totally get. That's not the issue I'm currently having with Sun Solar. So I'm trying to get the panel replaced, and I'm informed its about $1500 to replace it. Ok, once again I get it, not an issue. I file a claim with my home insurance to see if they'll maybe cover it along with damage to some other things. My insurance sends me an estimate, and in the estimate they have the panel replacement estimated at around $750, roughly half of what Sun Solar quoted me at. So I contact my insurance and notify them that the solar company quoted the panel at about double what they have. My insurance contacts me and says ok, can you send us a breakdown from the solar company of the cost to replace the panel. Here's where things become an issue. I contact my sales guy at Sun Solar because that's who I was informed to contact when I need things like this. This is about mid-June when I contact my sales rep. He tells me no problem I can get that sent to you. So I wait TWO WEEKS, and still haven't received anything. So I reach out to my sales rep, and he doesn't answer. I think ok he's busy I get that, I'll give him a little longer to respond. Another week goes by, and still nothing so I reach out again, and once again crickets. So I give it yet another week (we're at 4 weeks now since I requested the breakdown for the replacement), and this time I call Sun Solar directly since my sales rep just ghosted me. I get a hold of Sun Solar, and they say no problem we'll send your request and someone should either contact you or have that sent to you sometime next week. Great, so I wait the entire next week, and still no call and no breakdown of the cost to replace the panel. So I call Sun Solar, YET AGAIN, and they say the same thing as last time that someone will contact me and have that sent to me. So I wait yet ANOTHER WEEK, and still nothing. So now comes July 16th (last Thursday), and I call Sun Solar...AGAIN...this time they give me a number to an "Adam" and inform me he's now in charge of my case because its escalated this far. So I contact "Adam" and he tells me to send him my contact info, and he will make sure I get the breakdown I've been asking for nearly SIX WEEKS AGO. So I say ok that's fine, and I send him my contact info. Now here it is Monday, two and half business days later, and still nothing. So I call "Adam" first, and he doesn't answer. So I try to call Sun Solar again, and now they just automatically forward my calls to "Adam". So I decide to text "Adam" at the number I was given on Thursday and he replies to that, and says it should have been sent to me. However, I gave him two emails to send it to just to be safe, and have checked both emails including the Spam folder in both emails just to make sure I didn't overlook it, and wouldn't you know I still haven't received anything. All I'm trying to do is get my broken solar panel replaced so my system that I'm paying for is working the way it should. All I'm asking for is a breakdown of the cost for a replacement to send my insurance so they'll cover it fully and then I can get it replaced, but Sun Solar can't even do that apparently. They don't follow up, there's been absolutely nothing from my sales rep whom is the one I'm supposed to be working with anyway, there's been absolutely no effort on their part to help me, and I honestly don't think my request is very unreasonable. Anyway, I don't know what else to do, but it seems like leaving a negative review on here is the only way to get them to treat their existing customers the way I would think most companies should treat their customers. I don't normally like doing stuff like this, but I think people should be aware when dealing with Sun Solar that its like pulling teeth to get them to work with you on issues that I think would be a simple task such as this one.

Absolutely the worst company to work with. They do not keep their warranty. The mount has come out of the ground, installed improperly and is not generating properly. Our bill has gone from $70 to $300-$700 a month due to solar panels touching ground and not facing up enough to get optimal sunlight. For 8 months we have been waiting for Sun Solar to just call us back. We call weekly and the little gal who answers tells us no one is available but she will do her best to have someone call us back. And we wait. Not worth the money and don’t expect them to warranty their work!

BEWARE

After paying $8,000 for a uninstall reinstall.They either burnt up my micro inverters while doing the uninstall or did not hook everything up after the reinstall because out of a 7.5 KW system I'm getting Less Than 3 KW Now. And now they refuse to come and do anything unless I want to pay another $750 for them to fix the problem that they created.

Responsive and Reliable Until they get paid

Bottom line: Stay as far away as you can from this company, their products & services, and any subcontracted work they are to perform. Sun Solar (or any other name formerly used or to be used in the future) are going to promise you reliable solar systems with tangible cost savings. They promise to care about you as the customer, the follow through is severely lacking. READ THE REVIEWS!! When I first started working with Sun Solar in August 2022 I was told the project would be complete in 90-120 days. Nothing goes as planned with Sun Solar. Their planning and design teams arbitrarily downsized my system from 19 to 17 panels, without explanation to myself other than "hey it saved you a couple thousand dollars!" Installed the system in December of 2022, leaving behind a muddy and trashed mess behind. My system was not turned on until May 2023. From installation to January 2025 my system has underperformed by their own comparative charts - without adequate reasoning. As if being duped by the fantastic and over estimated energy production estimates isn't enough reason to want the entire system removed completely... I have severe damage to my home from their shoddy installation practices. My roof is leaking under both sections of the solar system, extensive damage has been caused by the water entering my home through the roof into two separate rooms upstairs. This company does not invest in being able to make things right for and with wronged customers, they are too busy trying to get the next system sold and installed so they can make more money. Consumers need protection from predatory business practices like those found at Sun Solar.

Terrible customer service

Hard to be brief about the terrible customer service I received. The system was installed September of 2023 and as of September of 2024 it is finally producing the way it should. I called repeatably and was promised someone would call, I never received a call from them. I had two dead strings of panel, one on each of the Tesla panels. One of the strings had burnt in the junction box on my roof. Really glad my house did not burn down. The other string was producing but the Tesla panel was programmed wrong, so it was not accepting the power being produced, so that was wrong from installation. My opinion is get someone else for solar! Sun solar is not a company you want to have issues with because once they sell the loan and they get paid, you will not matter to them!

Horrible Management & customer service

I am a disabled Veteran, on a limited budget. I decided to go solar to help with the high cost of electric. I started the solar process in July 2023, my sales rep quit in October 2023 during the contract process. My new salesman was Jeff Winheim(sales manager). He made my wife and I feel like we were the most important people in the world, until the company received payment from our finance company. From that point on Jeff Winheim (sales Manager) and Arron Moore (North Sales Director) wouldn’t accept our phone calls or return any of our e-mails. I purchased a solar system and a 22KVA generator. The generator was installed over 2 months ago and still had not been set up by Sun Solar. The generator has never been started to see if it will even power my home. My original salesman sent me an e-mail stating Sun Solar would pay for the gas line installation to power the generator. I sent in the bill totaling $5026.00 for the gas line installation...Crickets! I also found out after the fact that three thousand dollars of the total cost of the generator was for gas line installation. All in all, I paid $8026.00 for installation. I have tried several times to e-mail and call with regards to reimbursement and contract completion no replies. The Management of this company is the worst I have ever seen and the customer service is Horrible. Do yourself a favor…Stay away from this company!

Poor customer service

The company canceled Fridays appointment and rescheduled for thanksgiving, Then neither canceled nor showed up. Doesnt know how to service their equipment after installs. Doesnt know how to set up a schedule, doesnt know how to get a job done, did a site survey and f'ed it up and i could go on. Seriously don't pay these guy until the jobs complete and you better have insurance cause you cant trust them according to these other reviews.

Unprofessional

We have been shopping for solar and Sun Solar was in our top 2 final choices. However, they lost the sale because their office and our sales rep, Jenny, called or texted us constantly despite us saying we were still reviewing and had questions but would get back to them when we were ready. Jenny's final text was "If you do not want solar, let me know, I am very busy and will move on." When I called her to say spamming a potential client is poor business practice after they have asked you to refrain, I was told she did not need advice from me, then proceeded to talk over me loudly. Last I checked, a good salesperson LISTENS to their client and does not berate them. I suppose she just made our decision easier as now we will choose the other company. If this is their sales process, I can only imagine what their installation and service might be like.

We have had nothing but Trouble

We bought our system last year, and have nothing but trouble with it since we did. First when they installed it, they installed in the wrong place, meaning now its covered by shade part of the day. They also cut the electric line to our well house and blamed it on others. They didn't hook it up right so I had to wait for the electric company to allow it to be turned on. I had the system in my yard for a month before it ever worked. Then it only works part of the time, the monitoring we were promised doesn't happen, Our system is only making 1/4 of the electricality we expected it to make. We still have a high electric bill and now a payment for the solar as well. Once they have your money they do not care what happens to you as a customer, we even wanted to buy two panels to replace some broken ones and no one even called us back with a quote. Now my inverter isn't even turned on so that means I am making no power at all and NO one will even call us back. DO not do it.

Worst company ever

This company improperly installed the wiring on my solar setup. and when it burned up the inverter, they will not warrant it. The error is obvious, but since I took the switch cover off to see what was burned, they voided the warranty. STAY AWAY FROM THEM!

Poor customer service

Had the unit up and running a few months and had the main inverter go bad. I was told a different repair date 5 times. Had to call them to find out they were not showing up each time. The supposed monitoring they said they would setup for me has never happened. I found another company to go with on my warehouses. I will not give them a good reference. Very poor service, very poor customer service.

Feeling deceived

The system works well. The money I was supposed to save was not there. I am going to have to come up with $12,000 to $13,000 out of pocket and my monthly electric cost is going to be over $100 per month higher. This was a surprise a senior citizen sure didn’t need. I was also told I would receive money for someone signing up under me. That didn’t happen either. I’m trying to get the attention of the power company and tv stations at this time to share my experience.

Very upset

Do not use this company !! The salesman Earl promise me that this system would perform no more electric bills or they would pay it !! Said it would run a welder for at least a couple hours a week it can't handle running my air conditioner I thought the installation of the product was correct but after getting all my roof found out that they're not even tightened down the panels they ran conduit across one of my crawl spaces I was promised that they would take care of that that has still not happen when the salesman Earl got me hooked up with their direct withdrawal he left a digit out so now they charged me a late charge. I was told there was no problem putting the panels on the south side of the house but after it was all said and done I ended up with panels on the east facing roof I find out after the fact that they couldn't put these on a manufactured home so they should have put them on a ground mount but the salesman lied and was more worried about lining his own pocket than taking care of the customer