Sun Solar (Formerly Missouri Sun Solar)

THE BEST WAY TO GET OUT OF YOUR SOLAR CONTRACT IS TO NOT SIGN UP IN THE FIRST PLACE! Solar is NOT an investment. It's an expense! Three years into my contract my inverter went out. Sunsolar was clueless about it. One year later the system is finally fixed. Loss of production and loss of savings. The sales rep promised me the opposite. My system generated ZERO during peak months and I called multiple times for a tech. Why am I investing my money into this? Please consider your decision prior to making such a long term agreement. SunSolar has been profiting for a year while I have been paying double for my system. They do not monitor your productivity and ZERO re-imbursement for failed production. Per Kaitlyn Kincaid "warranty does not cover reimbursement or compensation for lost solar production, lost utility savings, or any other consequential damages resulting from system downtime." Aka, zero accountability!

Honestly one star is too generous at this point. So here's the story...One of my solar panels was damaged by the big hail storm we had at the end of April. Not covered under the warranty, which is understandable, and I totally get. That's not the issue I'm currently having with Sun Solar. So I'm trying to get the panel replaced, and I'm informed its about $1500 to replace it. Ok, once again I get it, not an issue. I file a claim with my home insurance to see if they'll maybe cover it along with damage to some other things. My insurance sends me an estimate, and in the estimate they have the panel replacement estimated at around $750, roughly half of what Sun Solar quoted me at. So I contact my insurance and notify them that the solar company quoted the panel at about double what they have. My insurance contacts me and says ok, can you send us a breakdown from the solar company of the cost to replace the panel. Here's where things become an issue. I contact my sales guy at Sun Solar because that's who I was informed to contact when I need things like this. This is about mid-June when I contact my sales rep. He tells me no problem I can get that sent to you. So I wait TWO WEEKS, and still haven't received anything. So I reach out to my sales rep, and he doesn't answer. I think ok he's busy I get that, I'll give him a little longer to respond. Another week goes by, and still nothing so I reach out again, and once again crickets. So I give it yet another week (we're at 4 weeks now since I requested the breakdown for the replacement), and this time I call Sun Solar directly since my sales rep just ghosted me. I get a hold of Sun Solar, and they say no problem we'll send your request and someone should either contact you or have that sent to you sometime next week. Great, so I wait the entire next week, and still no call and no breakdown of the cost to replace the panel. So I call Sun Solar, YET AGAIN, and they say the same thing as last time that someone will contact me and have that sent to me. So I wait yet ANOTHER WEEK, and still nothing. So now comes July 16th (last Thursday), and I call Sun Solar...AGAIN...this time they give me a number to an "Adam" and inform me he's now in charge of my case because its escalated this far. So I contact "Adam" and he tells me to send him my contact info, and he will make sure I get the breakdown I've been asking for nearly SIX WEEKS AGO. So I say ok that's fine, and I send him my contact info. Now here it is Monday, two and half business days later, and still nothing. So I call "Adam" first, and he doesn't answer. So I try to call Sun Solar again, and now they just automatically forward my calls to "Adam". So I decide to text "Adam" at the number I was given on Thursday and he replies to that, and says it should have been sent to me. However, I gave him two emails to send it to just to be safe, and have checked both emails including the Spam folder in both emails just to make sure I didn't overlook it, and wouldn't you know I still haven't received anything. All I'm trying to do is get my broken solar panel replaced so my system that I'm paying for is working the way it should. All I'm asking for is a breakdown of the cost for a replacement to send my insurance so they'll cover it fully and then I can get it replaced, but Sun Solar can't even do that apparently. They don't follow up, there's been absolutely nothing from my sales rep whom is the one I'm supposed to be working with anyway, there's been absolutely no effort on their part to help me, and I honestly don't think my request is very unreasonable. Anyway, I don't know what else to do, but it seems like leaving a negative review on here is the only way to get them to treat their existing customers the way I would think most companies should treat their customers. I don't normally like doing stuff like this, but I think people should be aware when dealing with Sun Solar that its like pulling teeth to get them to work with you on issues that I think would be a simple task such as this one.

Absolutely the worst company to work with. They do not keep their warranty. The mount has come out of the ground, installed improperly and is not generating properly. Our bill has gone from $70 to $300-$700 a month due to solar panels touching ground and not facing up enough to get optimal sunlight. For 8 months we have been waiting for Sun Solar to just call us back. We call weekly and the little gal who answers tells us no one is available but she will do her best to have someone call us back. And we wait. Not worth the money and don’t expect them to warranty their work!

BEWARE

After paying $8,000 for a uninstall reinstall.They either burnt up my micro inverters while doing the uninstall or did not hook everything up after the reinstall because out of a 7.5 KW system I'm getting Less Than 3 KW Now. And now they refuse to come and do anything unless I want to pay another $750 for them to fix the problem that they created.

My wife and I were planning on having our first child and thought solar would be a great investment financially with the rising cost of utilities. Met with Kyler Brown and he explained the benefits of going solar. He is a great representative helping us decide out needs and being there to help us with the installation process. With the rising cost of electricity we are glad we pulled the trigger when we did. Thank you sun solar team.

Samuel was awesome ! By far one of the best at his job ! Highly recommend him and Sun Solar for all your solar needs ! He was awesome at going over all the information about solar . And all the things solar panels do and how they work ! And also the cost ! He was straight to the point with no hesitation ! Sun Solar had me approved for the hole system in less than an hour ! They are the best at what they do ! Thank you Sun Solar and Sam for the quick solution to my overly high electric bill !

Responsive and Reliable Until they get paid

Bottom line: Stay as far away as you can from this company, their products & services, and any subcontracted work they are to perform. Sun Solar (or any other name formerly used or to be used in the future) are going to promise you reliable solar systems with tangible cost savings. They promise to care about you as the customer, the follow through is severely lacking. READ THE REVIEWS!! When I first started working with Sun Solar in August 2022 I was told the project would be complete in 90-120 days. Nothing goes as planned with Sun Solar. Their planning and design teams arbitrarily downsized my system from 19 to 17 panels, without explanation to myself other than "hey it saved you a couple thousand dollars!" Installed the system in December of 2022, leaving behind a muddy and trashed mess behind. My system was not turned on until May 2023. From installation to January 2025 my system has underperformed by their own comparative charts - without adequate reasoning. As if being duped by the fantastic and over estimated energy production estimates isn't enough reason to want the entire system removed completely... I have severe damage to my home from their shoddy installation practices. My roof is leaking under both sections of the solar system, extensive damage has been caused by the water entering my home through the roof into two separate rooms upstairs. This company does not invest in being able to make things right for and with wronged customers, they are too busy trying to get the next system sold and installed so they can make more money. Consumers need protection from predatory business practices like those found at Sun Solar.

Exciting Adventure!

My husband and I are so excited about our new system! Our Sales person was Lucas and he was absolutely great! He thoroughly explained how the system works and how the installation process would go. The Installers were professional and quick and everything went smoothly. We flipped our switch on yesterday and I am excited to see how everything works out!!

Terrible customer service

Hard to be brief about the terrible customer service I received. The system was installed September of 2023 and as of September of 2024 it is finally producing the way it should. I called repeatably and was promised someone would call, I never received a call from them. I had two dead strings of panel, one on each of the Tesla panels. One of the strings had burnt in the junction box on my roof. Really glad my house did not burn down. The other string was producing but the Tesla panel was programmed wrong, so it was not accepting the power being produced, so that was wrong from installation. My opinion is get someone else for solar! Sun solar is not a company you want to have issues with because once they sell the loan and they get paid, you will not matter to them!

I talked to about 6 solar companies before I went with sun solar on high recommendation from my neighbor he said they were great through whole process. So I met with Kyler Brown the most knowledgeable sales person I met with by far Kyler had very good demeanor and explained things very well.If you r going to go solar this is the guy to talk to.Then I started the next process with Bridget Goff she contacted me on every next move and went over everything and kept me up to date on everything going on. The crew that worked on panels insulation all were very friendly and courteous. They had to call me because they couldn’t get my wife at home 1 day and he said happy Friday Mr Madden ( made my day) from Kyler to Bridget to the whole crew . A plus team thanks Sun Solar team your hard work is truly recognized . I will follow up later with how the system is doing for me and all the follow up. We may have to bring out 10 stars. Thanks again

I contracted Sun Solar on 07/03/2024 with Kyler Brown to install a 12kw system at my home. Kyler was friendly, professional, and thorough about the economics of installing solar at my home. I felt confident based on the company's track record and the information presented that this would be a good fit. Bridgette Goff handled all of the permitting and net metering paperwork with my utility company, and within 3 weeks the system was ready for installation. The crew worked exceptionally hard in 100+ degree weather and I have nothing but great things to say about the professional quality of work they did. The crew did have 1 mishap that required them to come back in order to get the system energized by the utility company, but they were out the same day as soon as they were made aware, and the system was energized by the utility the very next day. My system is now on and producing and I can see the production through my monitoring app. Sun Solar did a great job and Kyler always answers the phone or texts me back promptly with any questions/concerns I have. I would recommend Sun Solar without hesitation.

Leaking roof

My system was installed in 2013, my ceiling is ruined. The "front desk" lady is nice, but I haven't had any other responses. I first contacted them 3 weeks ago. I just want my panels moved to a ground install.

Horrible Management & customer service

I am a disabled Veteran, on a limited budget. I decided to go solar to help with the high cost of electric. I started the solar process in July 2023, my sales rep quit in October 2023 during the contract process. My new salesman was Jeff Winheim(sales manager). He made my wife and I feel like we were the most important people in the world, until the company received payment from our finance company. From that point on Jeff Winheim (sales Manager) and Arron Moore (North Sales Director) wouldn’t accept our phone calls or return any of our e-mails. I purchased a solar system and a 22KVA generator. The generator was installed over 2 months ago and still had not been set up by Sun Solar. The generator has never been started to see if it will even power my home. My original salesman sent me an e-mail stating Sun Solar would pay for the gas line installation to power the generator. I sent in the bill totaling $5026.00 for the gas line installation...Crickets! I also found out after the fact that three thousand dollars of the total cost of the generator was for gas line installation. All in all, I paid $8026.00 for installation. I have tried several times to e-mail and call with regards to reimbursement and contract completion no replies. The Management of this company is the worst I have ever seen and the customer service is Horrible. Do yourself a favor…Stay away from this company!

Poor customer service

The company canceled Fridays appointment and rescheduled for thanksgiving, Then neither canceled nor showed up. Doesnt know how to service their equipment after installs. Doesnt know how to set up a schedule, doesnt know how to get a job done, did a site survey and f'ed it up and i could go on. Seriously don't pay these guy until the jobs complete and you better have insurance cause you cant trust them according to these other reviews.

Pretty honest

Really an honest company here guys. I signed 3 months ago an my install is scheduled. Whole time I had some updates, and wasn't left in the dark by my sales guy. He answered all my questions and didn't know some answers, ok. but took the time to call and find them for me. Would send him to my family just cause of the updates.

Great Customer Service!

Jenny was our sales rep and she was there, the entire time, to answer every question we had. Very responsive, fast install, 5 stars!

Unprofessional

We have been shopping for solar and Sun Solar was in our top 2 final choices. However, they lost the sale because their office and our sales rep, Jenny, called or texted us constantly despite us saying we were still reviewing and had questions but would get back to them when we were ready. Jenny's final text was "If you do not want solar, let me know, I am very busy and will move on." When I called her to say spamming a potential client is poor business practice after they have asked you to refrain, I was told she did not need advice from me, then proceeded to talk over me loudly. Last I checked, a good salesperson LISTENS to their client and does not berate them. I suppose she just made our decision easier as now we will choose the other company. If this is their sales process, I can only imagine what their installation and service might be like.

Poor customer service

Really sad customer service. Sun Solar replaced my original inverter back in 2021 since my initial installer had gone out of business. They had me sign an administrative transfer of rights to monitor my system and had a tech come out and do the work. He was great, and no issues, until that inverter quit working in less than two years. This was a warranty claim, and instead of taking care of it, they told me I wasn't a customer and they're not taking on any new customers. So you have administrative rights to monitor my system and I've paid you $380 in labor to fix my system in the past, (after being quoted $280), but I'm not your customer? What a bunch of bs that is. Why monitor a system you have no intention of helping fix if there's an issue? I asked them to send me a form to revoke those monitoring rights. Find another company that will stand behind their work. Instead of scheduling a tech for half a day they left me stranded with no working inverter and no company to fix it. I'll be leaving this review every place I can find to leave it. Hopefully it keeps others from contacting this company.

Poor service, incomplete installation

Had a Generac pwrcell system installed with battery's March of 2022. Everything was fine until September when we had a power outage and the main inverter failed. Took over a month to get someone out to look at it and longer to get it fixed. I asked for the pv map and they installed 6 strings on 2 inverters for a total of 10.8kw. Completely unnecessary considering that each inverter can handle 15kw of pv power. This is where the incomplete installation comes in. Only 5 strings were ever working at any one point. When they removed the Snaprs they connected to a different pv optimizer and it finally showed up on the Dashboard view but the other one that was previously connected shows that it's deactivated. Their technician seems to be hung up on my utility voltage being 252v saying it's too high. However, I have one inverter that has never failed plus the installation manual says the inverters can go up to 260v. They clearly don't know the product they were selling and then never finished installation or did any timely repairs. I just made my 1st payment on this system and it's only worked properly for 6 months. If I could go back I'd avoid this company.

Big company with small company customer service

Sun solar is a big company with even better customers service and stands behind their work til every is complete. I had a $120k system installed by them we had some hiccups alone the way mostly small manufacturer issues but they stood by my side, sat on the phone for me with generac (hours, alot of hours) and got all updated replacement parts and installed with no extra cost. Also Brian (lead service/installation manager) on my installation/service was so knowledgeable that I wish I picked his brain for weeks before I designed my system but with him by my side we built one of the biggest and well designed residential systems that sun solar installed to date. Just heads up they can install generators and batteries systems as well. One more note they did this all during covid bull and never made and excuse they just performed. I highly recommend doing alot of research on solar, battery back up and generators before you buy system but no need to research best company to complete. Sun solar and their teams are number one from start to finish. Thanks for your great service Jess!!

We have had nothing but Trouble

We bought our system last year, and have nothing but trouble with it since we did. First when they installed it, they installed in the wrong place, meaning now its covered by shade part of the day. They also cut the electric line to our well house and blamed it on others. They didn't hook it up right so I had to wait for the electric company to allow it to be turned on. I had the system in my yard for a month before it ever worked. Then it only works part of the time, the monitoring we were promised doesn't happen, Our system is only making 1/4 of the electricality we expected it to make. We still have a high electric bill and now a payment for the solar as well. Once they have your money they do not care what happens to you as a customer, we even wanted to buy two panels to replace some broken ones and no one even called us back with a quote. Now my inverter isn't even turned on so that means I am making no power at all and NO one will even call us back. DO not do it.

Solar Install

Had solar installed the beginning of summer 2021, and have not had a utility bill since installation. The only fee I’ve had to pay is $9.12, which is the utility company’s customer charge. I even have credits! Professional from start to finish! Highly recommend Sun Solar!

sun solar is the only company to use to install a solar system!!

i have been thinking about going solar for years now, and when i talked to Danny Dees, i decided it was time. he was very knowledgeable about the system, and about the timeline it would take, (and it happened) if i called him with a concern, or just a question, if he did not know he did not hesitate to call the correct person to find out. and as for the rest of the crews, (installers, electricians, even the people in the offices). Glad i made the decision to go solar with SUN SOLAR

Worst company ever

This company improperly installed the wiring on my solar setup. and when it burned up the inverter, they will not warrant it. The error is obvious, but since I took the switch cover off to see what was burned, they voided the warranty. STAY AWAY FROM THEM!

Think Before You Buy

Homeowners should be able to pay for everything up front because, you will benefit much better from solar. Ask your salesman about the winter months. We paid a very high electric bill the first winter after the installation of our panels. I complained and sun solar came in to seal my house for free. Then I had to go on a budget plan of $148 per month, which is still less than it would have been without the panels. Now I need to have 12 panels removed from my enclosed deck because of water damage to the interior ceiling. The cost $1800. As a homeowner we have not seen real,savings or benefits from installing solar. It would have been much cheaper to,stay on the electric and just pay monthly. Our monthly electric related expenses because we couldn't afford to pay off the panels is over $400 per month. Homeowners beware!

Poor customer service

Had the unit up and running a few months and had the main inverter go bad. I was told a different repair date 5 times. Had to call them to find out they were not showing up each time. The supposed monitoring they said they would setup for me has never happened. I found another company to go with on my warehouses. I will not give them a good reference. Very poor service, very poor customer service.

Feeling deceived

The system works well. The money I was supposed to save was not there. I am going to have to come up with $12,000 to $13,000 out of pocket and my monthly electric cost is going to be over $100 per month higher. This was a surprise a senior citizen sure didn’t need. I was also told I would receive money for someone signing up under me. That didn’t happen either. I’m trying to get the attention of the power company and tv stations at this time to share my experience.

Disappointed

Was thinking about giving only two stars, but the system works fairly good. I have had the system on line since February 2016, they have changed one panel and today are changing a micro inverter. They are supposed to monitor the system and here lies the rub, I luckily had them set up the enlighten system so I could monitor the solar system. I have had to notify them when the system has problems then they trouble shoot after you convince them you have a problem, with the micro inverter it has taken them almost two months and a lot of phone calls and frustration on my part. All they can say is we are a young company and growing fast. Maybe they need to slow down and do it right. Thy have made me look bad because I have recommended them to lots people. Their problems comes from not hiring enough people.

Very upset

Do not use this company !! The salesman Earl promise me that this system would perform no more electric bills or they would pay it !! Said it would run a welder for at least a couple hours a week it can't handle running my air conditioner I thought the installation of the product was correct but after getting all my roof found out that they're not even tightened down the panels they ran conduit across one of my crawl spaces I was promised that they would take care of that that has still not happen when the salesman Earl got me hooked up with their direct withdrawal he left a digit out so now they charged me a late charge. I was told there was no problem putting the panels on the south side of the house but after it was all said and done I ended up with panels on the east facing roof I find out after the fact that they couldn't put these on a manufactured home so they should have put them on a ground mount but the salesman lied and was more worried about lining his own pocket than taking care of the customer

Great fan

Thank You for the solar system it works great and saves me lots of money when I'm working in the shop all hours of the night my electric bill was 250.00 and up to 300.00 plus at times sun solar done good saved me a lot.