Maximo Solar Industries

Don't waste your money, there are better options.

My system was installed 3 years ago but I still get spam about leaving reviews so here we go; I have a 10kwh system with a Tesla Powerwall 2. While the panels have been great in lowering our power bill, the $10,000 Powerwall has never worked in backing up or powering our home. Sales: I worked with Elizabeth, who was sweet, honest and made herself available at any moment should we have any questions. While we were looking at financing options we were contacted frequently to see if we wanted to move forward. There was no pressure along the process. I never once felt mislead by Elizabeth and she seemed willing to bend over backwards for our project. Installation: The install team get five stars. They were all amazingly nice, efficient and helpful along the way. They finished within a few days and cleaned up after they left. I work from home and all during the install I could even barely tell they were working. They are truly the backbone of the company, props for working in the FL heat the way they did. I was told that we were their first Powerwall 2 install in Florida, this should have been my first warning. Service: Here's where the rating drops as once Maximo got our $40,000+ for the install we were no longer important to them. It began with the power-meter. I signed all the required paperwork within 24 hours, but after waiting for weeks I got impatient and called the power company myself only to find out our paperwork for the new meter was never submitted. The response I got was lazy and rather unapologetic. I have 3 very delicate saltwater fish tanks that we specifically got the Powerwall backup system for, especially for the hurricane season. However, the Powerwall has never powered our home, even after the promises that it would charge during the day, and power our house at night. We even lost power for a week during Hurricane Irma, almost killing thousands of dollars worth of coral and fish in our saltwater tanks. After countless calls with Tesla they have told me that Maximo won’t respond to their emails and because it was installed by a third-party, Tesla cannot send a technician out. It's been over 1 months since I was promised a "Neuro kit" to make the battery work but we have already made two payments on a system we were promised would be installed and functional 45 days after we signed the contract. I would highly suggest you look elsewhere. The company has apparently tried to make themselves look like they care by copy and pasting the same sad reply to all of their bad reviews on Google. This should be a good indication of how much effort they actually put into their customer service.

Product is ok. Service is terrible

After a year with a Maximo solar system, I am totally disappointed with the service offered. To contact customer or technical service is practically impossible. There are some good customer and technical service reps. Seems that after the sale is done, they practically don’t care if your satisfaction. Service is so bad that even employees agree on how bad it is. I have made the mistake of recommending Máximo to other sales potentials and I will never do it again. Even on the sales side, they hide information from you only to find out after the purchase is done and realize that you’re getting a lot less than you bargained for. The automated answering system is the worst Very disappointing,