Maximo Solar Industries

Substandard Installation in Florida

Before they fled Florida they installed 45 panels on my house. The installation was so poor that less than 4 years later the roof is leaking as direct result of the poor installation. I have photos and videos of the damage. I've spent $8,500 so far on the urgent repairs. I have contacted Maximo several times and have heard nothing in return. Apparently, the warranty they offer is worthless.

Solar Panels

If I could give them zero stars, I would. By far the worst customer service I have ever encountered. They never answer the phone. My records never got updated. When you finally get some one the phone they give you different answers and never follow up. Very incompetent staff. Do not buy from them.

No service ethics Aguadilla office

It takes multiple tries before they pay attention. Still waiting for a call back from yesterday morning. Will complain to Tesla next.

Left several messages with customer service, no response

Our panels were installed 2018 and our Duke energy bill has increased from $75 to $300+/ month. I've called several times and left messages to no avail. What do we have to do to get a response and service for our panels? HELP!

Monitoring System installed by Maximo

We bought the system for the solar panels around 5-6 years ago in which currently we have a problem with the monitoring system with the company Maximo Solar. They have not answered our calls and when we ask for help in writing, they will not give it to us. No solutions were given and they tell us to call directly to the product maker while in contract they are the ones to help with this sort of problem. We cannot call any other companies because they will invalidate our warranty which means our hands are essentially tied.

Service after installation none existent

Installation was done in a timely and professional way. Only good thing.... After installation was completed and i had my system working after about 4 months the system had an error. Called for service and they scheduled a tech to come to my house (or so they said) almost 3 months after the call i still haven't seen a tech come by. Also asked to talk to a engineer because some of my panels are set in an area that they don't produce much since day one and there is options on my roof to relocate them but they cant do it until the engineer does the study and approves it. Just like the service i have not gotten a call from neither one. After they get there money you are on your own. Because of the problems with the location of the panels now i have an electric bill and the loan for the system. But as long as they do the installation and the company gets paid you are no longer there concern. I would not recommend them to my worst enemy to get an installation from them. Stay away and get solar from another company and not from them.

Apoyo tecnico ineficiente

Pregunte por el modelo de garantia y soporte tecnico al vendedor (Letra Peque'a). Solo dos visitas en 10 aos cubiertas, La garantia es por el manufacturero, Es decir ellos taratan de ayudar en el diagnostico (Cargo de $150.00) luego de la segunda visita para diagnostico aunque este en periodo cubierto, Detalles que no te dejan claro al momento de la venta! La persona que atiende las llamadas telefonicas no tiene conocimiento tecnico y es ineficiente el sistema de soporte, Si es importante para usted el apoyo tecnico local, considere otra compania. GOOGLE TRANSLATE: Asked about the warranty model and technical support at the seller (Letra Peque a). Solo of visits in 10 years covered, The warranty is by the manufacturer, They are designed to help in the diagnostic (Cargo of $ 150.00) second visit for diagnostic only during this period, Details that can not be explained at the moment of sale! The person who receives the telephone calls does not have the technical knowledge and the support system is ineffective, If it is important for you to have local technical support, consider another company.

Shady company

Shady business tactics. The salesman skirted the truth to get me to sign then disappeared. I never saw him again. Now I have panels I’m stuck with and can’t sell my home.

After 3 years, i am still paying light bill

I was promised my light bill was going to be reduced and still to this day my house does not produced what i was promised. No i am stuck with a system that does not work for my house and a extra bill.

Very irresponsible, poor quality system and overall bad sistem.

I really regret buying a solar system from maximo solar in Aguadilla. The system was installed on 12 February 2020, and it only worked for 2 weeks, since then awaiting for a Trace 6k inverter. So a $8500 solar system and 6 months later without a system thanks to maximo solar industries in Aguadilla. So, those of you, who wants a solar system, I strongly advise to research well and do not get involved by their deceiving advertising and their poor equipment warranty.

Pésimo servicio al cliente

No recomiendo esta compañía , servicio al cliente es pésimo, no valoran su clientela. Representan unos equipos y no se hacen responsables de los productos. GOOGLE TRANSLATION: I don't recommend this company, customer service is lousy, they don't value their clientele. They represent teams and are not responsible for the products.

Good system bad services

Very good solar system, bad customer services. After 6 months I have a water leak, on a brand new house (2019) the way the company is taking care of this is really bad, they send 2 technician to "fix" the problem they found 3 holes and they glue them, Im okay with that because theres no more leak but I still have damage on my living room celling. You call them they dont respond and they dont call you back. Like I said, i like the solar system it work, Duke energy give me a $350 credit and that was only for the first6 months, the equipment works but the customer services it just wow.

Servicio al cliente p�simo - Lousy Customer Service

Llevo 1 a�o con una lucha tremenda con esta compa��a y a estas alturas no han resuelto mi problema. Estoy arrepentendida totalmente de haberlos escogido para suplir energia a mi hogar ya que no cuento con un contador de energia el�ctrica. Hay que estar llamando y rogando para los servicios y para colmo a la hora de cobrar $150 por las visitas por problemas causados por ellos mismos, la excusa es "usted vive lejos y hay gastos". Est�n m�s enfocados en vender que en resolver los problemas de los clientes existentes y eso no es justo. Tiene que haber un balance y cumplir con todo. Un desastre... Google Translate: I have been with a tremendous struggle with this company for 1 year and at this point they have not solved my problem. I am totally sorry to have chosen them to supply energy to my home since I do not have an electric energy meter. You have to be calling and begging for services and to top it off when charging $ 150 for visits for problems caused by themselves, the excuse is "you live far and there are expenses". They are more focused on selling than solving the problems of existing customers and that is not fair. There has to be a balance and comply with everything. A disaster..

THIS COMPANY IS A SCAM - AVOID.

This business is a major scam. AVOID THEM. Takes your money and if there's anything wrong with your system they will ignore your calls and emails (even if you're still under warranty), and they will blame you for the system they sold you not working. They lost their accreditation with the Orlando BBB, they have 4 complaints about them with the Attorney General, and 6 with the BBB and they've only been in Florida 2 years. This doesn't include any complaints with the DPBR.

Worth company ever do never call them they are an scam

Esta es la peor compañía que pueda existir no hagan negocios con ellos no toman responsabilidad de nada de lo que hacen y nunca cumplen lo q prometen desde el principio es una mentira todo tienes q estar lidiando como con 3 personas de las cuales ninguna resuelve nada, los paneles no producen lo q se gasta de energía y ellos prometieron que lo iban a hacer los instaladores cada vez que se romper algo se aparecen como a las 2 semanas en vez de resolver los problemas de el pago de la corriente ahora es peor pues tengo que pagar la corriente más alta y además pagar otra cuenta la de los paneles. Esto es una pesadilla por favor no hagan negocios con ellos son pesimos

Customer Service

Acerca del Servicio, es muy bueno, con respecto al "Customer Service" tengo que decir que es todo lo contrario, al que calificaría de "mentiroso" Primero: para vender el producto dicen que el paquete incluye bombillos LED de obsequio los cuales nunca llegaron, reclame varias veces a lo que se disculpaban y me decían que me los iban a enviar....todavia estoy esperando...y no es por los bombillos porque si los necesito voy los compro y listo, pero porque prometen algo si después no cumplen. Segundo: Me llamaron por telefono prometiendome una gift card de $50 dolares en amazon si llenaba una encuesta acerca de ellos, lo hice y saben que??, la gift card nunca me la dieron...o sea, son unos mentirosos, llamé y reclame pero nada. No pretendo hablar msl de nadie pero esto es cierto. A las personas que deseen contar con Máximo Solar asegurense que les den lo que prometen. Conmigo no lo hicieron.

Horrible company

Where the installation went wrong was they only sent 2 guys and when they sent them I was not home so i could not give them the access they needed. and then when they scheduled it to where i could be there. I took a Paid vacation day to be there and when they arrived again they only had 2 people there and they had no idea of what they had to do on the inside of the house so I wasted a vacation day to be there, so then the next day they came and told me they did not need to be in the house and they started the installation on the outside a Month later they said everything was done and when i got home EVERYTHING was uneven and they drilled into my gutter to have a ground wire run thru they used tar to keep the wire stick to the roof and zip tied it to the gutter running down the side of my house. and when i saw that I took pictures of everything and sent it to Maximo which he then called me and had them resend them out and had a manager come out and when they came out I was not home and they said oh everything looked fine, but when I got home I noticed that NOTHING had been done, I called Maximo back and they said that everything was fine and did not need to fix anything. I told them That i did Not want those installers to come back to my house but I wanted someone else to come out so the Head of the contracting company came out to my house and when he arrived he was Shocked at the poor workmanship that was displayed and he had to take EVERYTHING down and when he got the panels down he noticed the wire that was used was the WRONG wire causing him to have to take all the panels down and go back to the ware house to get it and that took a week so our panels where just laying on the ground for a week. then he came back and reinstalled the panels with the right wire and he "fixed" the gutter by just patching it so i still have a hole in my seemless gutters that are now not so seam less and by then i was done fighting with the guy to get the gutter fixed. I sent a message with a picture to Maximo with a picture of how they "fixed it" but they never said anything back to the picture message. So after about 2 months of installation which should have took 2 days it was finally done.

Randy

Simple Solar sold the system to us, our 1st mistake. Panels had to be reinstalled twice. Failed inspections 3 times. No support from either Simple Solar or Maximo.The system is not producing as promised. Numerous other concerns. Email me if you want more info. Rdrrenner@att.net. I will call you back

Poor install and terrible customer service

Contracted to have 40+ panels and a Tesla power wall installed. Approximately 1 year later after only hearing from them when I initiated a call they finally started the install. The installers left packaging in the yard and took a couple of months to install, again with no word from them for weeks at a time. They told the finance company that the install was finished prior to it passing inspection and being turned on which triggered payments. It didn’t pass inspection no word from them, they “corrected” the wrong thing and it didn’t pass again still no word from them. Again they have “corrected” the wrong thing but I have yet to hear from them when an inspector will come out to tell them that they did it wrong again. I have never been so frustrated with a contractor!!!