Maximo Solar Industries

Substandard Installation in Florida

Before they fled Florida they installed 45 panels on my house. The installation was so poor that less than 4 years later the roof is leaking as direct result of the poor installation. I have photos and videos of the damage. I've spent $8,500 so far on the urgent repairs. I have contacted Maximo several times and have heard nothing in return. Apparently, the warranty they offer is worthless.

Solar Panels

If I could give them zero stars, I would. By far the worst customer service I have ever encountered. They never answer the phone. My records never got updated. When you finally get some one the phone they give you different answers and never follow up. Very incompetent staff. Do not buy from them.

No service ethics Aguadilla office

It takes multiple tries before they pay attention. Still waiting for a call back from yesterday morning. Will complain to Tesla next.

My 3rd upgrade very pleased

Left several messages with customer service, no response

Our panels were installed 2018 and our Duke energy bill has increased from $75 to $300+/ month. I've called several times and left messages to no avail. What do we have to do to get a response and service for our panels? HELP!

Monitoring System installed by Maximo

We bought the system for the solar panels around 5-6 years ago in which currently we have a problem with the monitoring system with the company Maximo Solar. They have not answered our calls and when we ask for help in writing, they will not give it to us. No solutions were given and they tell us to call directly to the product maker while in contract they are the ones to help with this sort of problem. We cannot call any other companies because they will invalidate our warranty which means our hands are essentially tied.

2nd Solar Battery

We have been working with Maximo Solar Industries since November 2017. Their team has done a great job putting up the panels, Tesla Batteries, and wiring. They really know what their doing. Customer service, they do their best on communication. Amy Schramek

Service after installation none existent

Installation was done in a timely and professional way. Only good thing.... After installation was completed and i had my system working after about 4 months the system had an error. Called for service and they scheduled a tech to come to my house (or so they said) almost 3 months after the call i still haven't seen a tech come by. Also asked to talk to a engineer because some of my panels are set in an area that they don't produce much since day one and there is options on my roof to relocate them but they cant do it until the engineer does the study and approves it. Just like the service i have not gotten a call from neither one. After they get there money you are on your own. Because of the problems with the location of the panels now i have an electric bill and the loan for the system. But as long as they do the installation and the company gets paid you are no longer there concern. I would not recommend them to my worst enemy to get an installation from them. Stay away and get solar from another company and not from them.

Apoyo tecnico ineficiente

Pregunte por el modelo de garantia y soporte tecnico al vendedor (Letra Peque'a). Solo dos visitas en 10 aos cubiertas, La garantia es por el manufacturero, Es decir ellos taratan de ayudar en el diagnostico (Cargo de $150.00) luego de la segunda visita para diagnostico aunque este en periodo cubierto, Detalles que no te dejan claro al momento de la venta! La persona que atiende las llamadas telefonicas no tiene conocimiento tecnico y es ineficiente el sistema de soporte, Si es importante para usted el apoyo tecnico local, considere otra compania. GOOGLE TRANSLATE: Asked about the warranty model and technical support at the seller (Letra Peque a). Solo of visits in 10 years covered, The warranty is by the manufacturer, They are designed to help in the diagnostic (Cargo of $ 150.00) second visit for diagnostic only during this period, Details that can not be explained at the moment of sale! The person who receives the telephone calls does not have the technical knowledge and the support system is ineffective, If it is important for you to have local technical support, consider another company.

Excellent

Very professional and successfully in the whole line process

Muy profesionales

Excelente servicio y muy profesionales. Los recomiendo!

The pricess was easy. Maximo handled all of the logistics.

Everyone was professional.

Excelente

Me lo recomendó una amiga que está bien satisfecha con el servicio.

Excelencia

Excelente servicio. Personal competente. Respondieron las preguntas.

An excellent service

All the personal in Maximo solar was very professional and nice during all the process

Por la experiencia

Vendedores del sistema sunrun

Excellent

Quick and excellent service and always a clear communication.

Excellent work

I have had my solar panels for over 2 years. No problems. I had a warranty issue that was resolved with a phone call. Everything has been working great.

Shady company

Shady business tactics. The salesman skirted the truth to get me to sign then disappeared. I never saw him again. Now I have panels I’m stuck with and can’t sell my home.

After 3 years, i am still paying light bill

I was promised my light bill was going to be reduced and still to this day my house does not produced what i was promised. No i am stuck with a system that does not work for my house and a extra bill.

Don't waste your money, there are better options.

My system was installed 3 years ago but I still get spam about leaving reviews so here we go; I have a 10kwh system with a Tesla Powerwall 2. While the panels have been great in lowering our power bill, the $10,000 Powerwall has never worked in backing up or powering our home. Sales: I worked with Elizabeth, who was sweet, honest and made herself available at any moment should we have any questions. While we were looking at financing options we were contacted frequently to see if we wanted to move forward. There was no pressure along the process. I never once felt mislead by Elizabeth and she seemed willing to bend over backwards for our project. Installation: The install team get five stars. They were all amazingly nice, efficient and helpful along the way. They finished within a few days and cleaned up after they left. I work from home and all during the install I could even barely tell they were working. They are truly the backbone of the company, props for working in the FL heat the way they did. I was told that we were their first Powerwall 2 install in Florida, this should have been my first warning. Service: Here's where the rating drops as once Maximo got our $40,000+ for the install we were no longer important to them. It began with the power-meter. I signed all the required paperwork within 24 hours, but after waiting for weeks I got impatient and called the power company myself only to find out our paperwork for the new meter was never submitted. The response I got was lazy and rather unapologetic. I have 3 very delicate saltwater fish tanks that we specifically got the Powerwall backup system for, especially for the hurricane season. However, the Powerwall has never powered our home, even after the promises that it would charge during the day, and power our house at night. We even lost power for a week during Hurricane Irma, almost killing thousands of dollars worth of coral and fish in our saltwater tanks. After countless calls with Tesla they have told me that Maximo won’t respond to their emails and because it was installed by a third-party, Tesla cannot send a technician out. It's been over 1 months since I was promised a "Neuro kit" to make the battery work but we have already made two payments on a system we were promised would be installed and functional 45 days after we signed the contract. I would highly suggest you look elsewhere. The company has apparently tried to make themselves look like they care by copy and pasting the same sad reply to all of their bad reviews on Google. This should be a good indication of how much effort they actually put into their customer service.

I have always been interested in going solar, glad I did.

David explained everything on how Solar saves and how the savings will come to me. So far I've save over $100 in energy bills in 2 months.

Happy w/ results

We chose Maximo due to their flexible backup storage offerings (i.e. Tesla Powerwalls). The company has been pretty responsive to any issues that have come up and also worked with us exhaustively to setup a Solar package that worked for my family along with two Tesla Powerwalls. We highly recommend the company. As an added bonus, the installers did an amazing job making our panels look very even and they chose panels that did not look cheap on our rooftop. This might seem like a minor deal, but when you have to look at these panels every day, you don't want your panels looking oddly placed and/or cheap while your neighbors have a nice installation.

Poor comunication Incomplete service

Recommended by family member. Our experience has NOT been the same.

Excellent Service

excellent service, excellent communication and the kindness of the staff and the best they take care of doing the whole process and I don't have to worry about making calls and requesting any service.