Independent Power (Colorado)

5 year review - very dissatisfied

We hired Independent Power to install two large solar arrays on our hotels in Estes Park—a 93kW (211-panel) and a 75kW (170-panel) system, both installed in 2020. This review reflects our long-term experience with Independent Power, including their post-installation support. Unfortunately, our experience has been disappointing from the outset. The project was scheduled for a two-week installation, which was crucial for our seasonal business, but it ultimately took more than six months to complete. During installation, one of the panels blew off the roof and landed in a neighboring field—a dangerous event that could have caused serious injury. Another issue involved the lack of foresight regarding snow accumulation. Despite being a Colorado-based company, the design failed to account for snow sliding off solar panels onto customer vehicles. As a result, the team had to retrofit snow fencing and relocate panels, requiring significant re-engineering after the initial installation—an outcome that was both inconvenient and disruptive. After installation, problems persisted. When we experienced an inverter communication error, their service team not only failed to resolve the issue but also shorted out the communication board, subsequently blaming our internet configuration, which had not been changed. Most concerning is their customer support, or lack thereof. After investing over $400,000, we now receive little to no response or assistance. This raises serious questions about how they might treat smaller customers once the installation is finished. In summary, I would not recommend Independent Power. Our experience was characterized by over-promising, under-delivering, poor project management, and inadequate post-sale support. I urge anyone considering Independent Power to seriously research alternative providers.

Poor Communication

I guess they got bought out and they didn't handle the transition well. They are 6 months late in getting the install done and demanding payment without having my panels up and running. Probably a crap shoot with these guys. Maybe they will be good but most likely they will disappoint, and you will be stuck with a non-communicative group of boners.

Terrible

I bought solar panels form IPS 7 years ago. There were problems from the beginning. Panels didn't work right the 1st year. Finally fixed. There has been no Regional Manager for the past 7 months and no indication when position will be filled. My solar panels have not been working well for past year, according to records, and I now have solar panels and am paying an electric bill. Work in New England region is subcontracted out. Subcontractor was here multiple times and has not fixed problem. Presumably, a new subcontractor has been hired. When one calls or emails service department in Colorado, it takes multiple times to get a response, I have now called/emailed daily for 4 days in a row, still no response. Last conversation was that they would have someone here quickly. I am frustrated and dismayed.

extremely poor service & lack of execution

DO NOT use - spent 100K on systems, multiple failures to deliver bid as promised. Horrific customer service and lack of communication, both internally and customer facing. Took more than 6 months to install my jobs, neither of which are completed per their bid. Basically told me they were done and checked out with no resolution. Worst experience I have had as a customer ever.

Great initial, amazing equipment, difficulty after

I am due for an install in less than a week and have zero confirmation on if it is proceeding or the materials I have paid for are in their possession. 7.2 kW system in Arvada, CO. Scheduled mid August, and the initial quote and engineering was awesome. My project manager reaches out every two weeks supposidly by policy, but I have had multiple delays due to items needed from the homeowner and nobody has told me. The end result is I am left chasing down information so that my install can proceed. If you want to chase and manage your own install and pay someone to supposidly do the same thing them this is your company. I still like their equipment and how they designed my system but do not have a warm fuzzy on when it will progress to a live system. Will update if things change.

Incompetent company

I had my system installed through IPS. Their employee came out three separate times to reset arc sensors and claimed the problem was an overly sensitive inverter. They tried to charge about 130.00 per hour plus drive time to fix the system. The reset never worked. I contacted Sun Power directly. Sun Power got someone else out and the system has worked flawlessly. Months of hassle with IPS and problems. If your system works they are fine. If you have problems go through someone else. Completely and totally incompetent after install.