Syed Moosavi | Richmond, TX | 03/22/2024
Horrible customer service
IES installed my system in March 2023, and informed Sunlight that the system was good to go, even though Centerpoint had not approved and it needed fixing. IES did not come out to fix the system until 4 months later, in July, but did not inform Sunlight about the system not being approved, and I kept getting charged by Sunlight in the meantime. IES promised to reimburse me 3 months of payments I made while system was not active, but later backtracked on their promise. Bryan Garcia and Brandon Rickett have given me the runaround for months and ignored my calls, texts, voicemails, and emails. The price is cheap, but the customer service leaves a lot to be desired, and they will completely block you out once the system is installed and they get their money. Beware!
Syed Moosavi | Richmond, TX | 03/22/2024
Horrible customer service
IES installed my system in March 2023, and informed Sunlight that the system was good to go, even though Centerpoint had not approved and it needed fixing. IES did not come out to fix the system until 4 months later, in July, but did not inform Sunlight about the system not being approved, and I kept getting charged by Sunlight in the meantime. IES promised to reimburse me 3 months of payments I made while system was not active, but later backtracked on their promise. Bryan Garcia and Brandon Rickett have given me the runaround for months and ignored my calls, texts, voicemails, and emails. The price is cheap, but the customer service leaves a lot to be desired, and they will completely block you out once the system is installed and they get their money. Beware!
Syed Moosavi | Richmond, TX | 03/22/2024
Horrible customer service
IES installed my system in March 2023, and informed Sunlight that the system was good to go, even though Centerpoint had not approved and it needed fixing. IES did not come out to fix the system until 4 months later, in July, but did not inform Sunlight about the system not being approved, and I kept getting charged by Sunlight in the meantime. IES promised to reimburse me 3 months of payments I made while system was not active, but later backtracked on their promise. Bryan Garcia and Brandon Rickett have given me the runaround for months and ignored my calls, texts, voicemails, and emails. The price is cheap, but the customer service leaves a lot to be desired, and they will completely block you out once the system is installed and they get their money. Beware!
Aurelien | Austin, TX | 07/28/2022
Solar Install
We can’t say enough good things about IES Texas Solar! We wanted to take advantage of the solar tax rebate program and spent time getting quotes from many solar companies which resulted in a lot of unclear information. However, Kristen stood out as an extremely patient Solar Consultant immediately and took the time to answer all of our questions about calculation, layout, installation, and explain every step of the quote and process to us. We never felt like we were being persuaded to buy more than we needed, in fact when we suggested adding more panels Kristen explained why it wasn’t beneficial for us based on the exchange rate with our local electric company. Kristen was really honest with us in setting expectations throughout the whole process. The crew who installed the panels were also very friendly and professional. Roy, their electrician, was super knowledgeable and was always available to answer my questions when he was here working. Dan, the manager, also played an important part in our overall customer experience. Aside from the great people at IES, one of the main reasons we chose them over other big names was that they have been around for decades and are Central Texas based, including their customer service team. Overall, we had a great experience with IES and we highly recommend them!
Aurelien | Austin, TX | 07/28/2022
Solar Install
We can’t say enough good things about IES Texas Solar! We wanted to take advantage of the solar tax rebate program and spent time getting quotes from many solar companies which resulted in a lot of unclear information. However, Kristen stood out as an extremely patient Solar Consultant immediately and took the time to answer all of our questions about calculation, layout, installation, and explain every step of the quote and process to us. We never felt like we were being persuaded to buy more than we needed, in fact when we suggested adding more panels Kristen explained why it wasn’t beneficial for us based on the exchange rate with our local electric company. Kristen was really honest with us in setting expectations throughout the whole process. The crew who installed the panels were also very friendly and professional. Roy, their electrician, was super knowledgeable and was always available to answer my questions when he was here working. Dan, the manager, also played an important part in our overall customer experience. Aside from the great people at IES, one of the main reasons we chose them over other big names was that they have been around for decades and are Central Texas based, including their customer service team. Overall, we had a great experience with IES and we highly recommend them!
Aurelien | Austin, TX | 07/28/2022
Solar Install
We can’t say enough good things about IES Texas Solar! We wanted to take advantage of the solar tax rebate program and spent time getting quotes from many solar companies which resulted in a lot of unclear information. However, Kristen stood out as an extremely patient Solar Consultant immediately and took the time to answer all of our questions about calculation, layout, installation, and explain every step of the quote and process to us. We never felt like we were being persuaded to buy more than we needed, in fact when we suggested adding more panels Kristen explained why it wasn’t beneficial for us based on the exchange rate with our local electric company. Kristen was really honest with us in setting expectations throughout the whole process. The crew who installed the panels were also very friendly and professional. Roy, their electrician, was super knowledgeable and was always available to answer my questions when he was here working. Dan, the manager, also played an important part in our overall customer experience. Aside from the great people at IES, one of the main reasons we chose them over other big names was that they have been around for decades and are Central Texas based, including their customer service team. Overall, we had a great experience with IES and we highly recommend them!
Carlos C. | San Antonio, TX | 09/21/2021
"IES was the best choice"
"IES was the best choice" David N. & Juan did an excellent job troubleshooting my 12 year-old 4600 KW solar system, updating some components and bringing it up to standards as if it were new. I'm very pleased with their work, knowledge and customer care Carlos C. San Antonio, TX
Carlos C. | San Antonio, TX | 09/21/2021
"IES was the best choice"
"IES was the best choice" David N. & Juan did an excellent job troubleshooting my 12 year-old 4600 KW solar system, updating some components and bringing it up to standards as if it were new. I'm very pleased with their work, knowledge and customer care Carlos C. San Antonio, TX
Carlos C. | San Antonio, TX | 09/21/2021
"IES was the best choice"
"IES was the best choice" David N. & Juan did an excellent job troubleshooting my 12 year-old 4600 KW solar system, updating some components and bringing it up to standards as if it were new. I'm very pleased with their work, knowledge and customer care Carlos C. San Antonio, TX
M. Baker | 08/27/2021
Phenomenal Service
Service technicians David N. & Juan H. were great. Not only were they respectful and efficient David explained to me what was going on so I would understand and offered solutions so it wouldn’t happen again. He even followed up after the system updated. I can’t say enough positive things about IES Texas Solar in SA and these guys. Thank you gentlemen!
M. Baker | 08/27/2021
Phenomenal Service
Service technicians David N. & Juan H. were great. Not only were they respectful and efficient David explained to me what was going on so I would understand and offered solutions so it wouldn’t happen again. He even followed up after the system updated. I can’t say enough positive things about IES Texas Solar in SA and these guys. Thank you gentlemen!
M. Baker | 08/27/2021
Phenomenal Service
Service technicians David N. & Juan H. were great. Not only were they respectful and efficient David explained to me what was going on so I would understand and offered solutions so it wouldn’t happen again. He even followed up after the system updated. I can’t say enough positive things about IES Texas Solar in SA and these guys. Thank you gentlemen!
Dave in Texas | 07/22/2020
Great Experience with Installation
IES did a great job! Sales process was a positive experience. Dan showed me how to save money and still get a great product. What really pleased me about IES is that their installation is better than most. Look around at solar installations in your neighborhood. Is there a bunch of conduit running all over the roof and down the side of the houses? Not with IES. All of that is up in your attic. Looks way better.
Dave in Texas | 07/22/2020
Great Experience with Installation
IES did a great job! Sales process was a positive experience. Dan showed me how to save money and still get a great product. What really pleased me about IES is that their installation is better than most. Look around at solar installations in your neighborhood. Is there a bunch of conduit running all over the roof and down the side of the houses? Not with IES. All of that is up in your attic. Looks way better.
Dave in Texas | 07/22/2020
Great Experience with Installation
IES did a great job! Sales process was a positive experience. Dan showed me how to save money and still get a great product. What really pleased me about IES is that their installation is better than most. Look around at solar installations in your neighborhood. Is there a bunch of conduit running all over the roof and down the side of the houses? Not with IES. All of that is up in your attic. Looks way better.
Gabriel | san antonio, TX | 07/21/2020
Great overall experience
Other potential installers tried to add pressure by making up "specials" that would end if I didn't decide on a purchase by the end of the month. Or they'd call every week or so with another little discount here and there. It actually made comparing proposals difficult because the prices kept changing. At times I felt like I was haggling with a car salesperson. IES Texas Solar had a proposal with ONE competitive price and I could take all the time I needed to weigh my options. It was hands down the best price if I also factored in how much others would charge to run the cables through the attic instead of over the roof. IES typically does it for free. The other installers I looked into also had solar panel brand exclusivity or a preferred brand. IES had offerings from multiple brands. There were lower end panels, premium panels, and everything in between. I felt like IES was able to use panels that worked best for my goals. I'm very happy with the way the system turned out.
Gabriel | san antonio, TX | 07/21/2020
Great overall experience
Other potential installers tried to add pressure by making up "specials" that would end if I didn't decide on a purchase by the end of the month. Or they'd call every week or so with another little discount here and there. It actually made comparing proposals difficult because the prices kept changing. At times I felt like I was haggling with a car salesperson. IES Texas Solar had a proposal with ONE competitive price and I could take all the time I needed to weigh my options. It was hands down the best price if I also factored in how much others would charge to run the cables through the attic instead of over the roof. IES typically does it for free. The other installers I looked into also had solar panel brand exclusivity or a preferred brand. IES had offerings from multiple brands. There were lower end panels, premium panels, and everything in between. I felt like IES was able to use panels that worked best for my goals. I'm very happy with the way the system turned out.
Gabriel | san antonio, TX | 07/21/2020
Great overall experience
Other potential installers tried to add pressure by making up "specials" that would end if I didn't decide on a purchase by the end of the month. Or they'd call every week or so with another little discount here and there. It actually made comparing proposals difficult because the prices kept changing. At times I felt like I was haggling with a car salesperson. IES Texas Solar had a proposal with ONE competitive price and I could take all the time I needed to weigh my options. It was hands down the best price if I also factored in how much others would charge to run the cables through the attic instead of over the roof. IES typically does it for free. The other installers I looked into also had solar panel brand exclusivity or a preferred brand. IES had offerings from multiple brands. There were lower end panels, premium panels, and everything in between. I felt like IES was able to use panels that worked best for my goals. I'm very happy with the way the system turned out.
Jay | jonestown, TX | 04/11/2020
A killer team to work with!
Dan and his team were super helpful, and we're stoked to work with them!
Jay | jonestown, TX | 04/11/2020
A killer team to work with!
Dan and his team were super helpful, and we're stoked to work with them!
Jay | jonestown, TX | 04/11/2020
A killer team to work with!
Dan and his team were super helpful, and we're stoked to work with them!
Chris B | Cedar Park , TX | 03/12/2020
No pressure, best price, professional and courteous!
I highly recommend IES. What I liked most was that they had good reviews, they did not pressure me, they had the best price by far, and they were punctual and professional with the installation. I worked with Dan on the proposals. He patiently explained everything and answered all of my questions. And, he was always available by phone, text, or email to answer questions. I took me a couple months to review other companies and ultimately decide, and he never pressured me at all during that time. The price from IES was far better than the 2 other companies I got proposals from. And even when I directly asked the other two if they could beat that price, they could not. Kate got all of the permits and inspections in order. I barely had to do anything but review some documents. Then Judy took over to set up the installation and final details. A team of 5-6 guys showed up at 8am sharp and were finished before noon. They were very courteous and professional. Two days later the city inspected the system, and the day after the electric company completed the final inspection. All tolled, from signing the proposal to installation and power on, was 2 and a half weeks! Impressive! I was a little nervous to pull the trigger on this decision, but IES made it it so easy.
Chris B | Cedar Park , TX | 03/12/2020
No pressure, best price, professional and courteous!
I highly recommend IES. What I liked most was that they had good reviews, they did not pressure me, they had the best price by far, and they were punctual and professional with the installation. I worked with Dan on the proposals. He patiently explained everything and answered all of my questions. And, he was always available by phone, text, or email to answer questions. I took me a couple months to review other companies and ultimately decide, and he never pressured me at all during that time. The price from IES was far better than the 2 other companies I got proposals from. And even when I directly asked the other two if they could beat that price, they could not. Kate got all of the permits and inspections in order. I barely had to do anything but review some documents. Then Judy took over to set up the installation and final details. A team of 5-6 guys showed up at 8am sharp and were finished before noon. They were very courteous and professional. Two days later the city inspected the system, and the day after the electric company completed the final inspection. All tolled, from signing the proposal to installation and power on, was 2 and a half weeks! Impressive! I was a little nervous to pull the trigger on this decision, but IES made it it so easy.
Chris B | Cedar Park , TX | 03/12/2020
No pressure, best price, professional and courteous!
I highly recommend IES. What I liked most was that they had good reviews, they did not pressure me, they had the best price by far, and they were punctual and professional with the installation. I worked with Dan on the proposals. He patiently explained everything and answered all of my questions. And, he was always available by phone, text, or email to answer questions. I took me a couple months to review other companies and ultimately decide, and he never pressured me at all during that time. The price from IES was far better than the 2 other companies I got proposals from. And even when I directly asked the other two if they could beat that price, they could not. Kate got all of the permits and inspections in order. I barely had to do anything but review some documents. Then Judy took over to set up the installation and final details. A team of 5-6 guys showed up at 8am sharp and were finished before noon. They were very courteous and professional. Two days later the city inspected the system, and the day after the electric company completed the final inspection. All tolled, from signing the proposal to installation and power on, was 2 and a half weeks! Impressive! I was a little nervous to pull the trigger on this decision, but IES made it it so easy.
James Benson | 06/27/2019
IES Solar did an amazing job at an amazing price
I requested quotes from 4 companies, IES was the cheapest at under $1.75 per watt after rebates. They also provided the most accurate evaluation of my home/energy usage. Their installation, looking at pictures/videos of other company installations, I believe, is superior as well, by running their metal conduit through the attic instead over the roof. The install took half a day, then 2 weeks to get our energy company (CPS) here. I can also remotely monitor my panels and get alerts if something is malfunctioning. Their loan terms are also the best ones at 2.99% compared to other companies. I would highly recommend IES and suggest everyone to get multiple quotes as well.
James Benson | 06/27/2019
IES Solar did an amazing job at an amazing price
I requested quotes from 4 companies, IES was the cheapest at under $1.75 per watt after rebates. They also provided the most accurate evaluation of my home/energy usage. Their installation, looking at pictures/videos of other company installations, I believe, is superior as well, by running their metal conduit through the attic instead over the roof. The install took half a day, then 2 weeks to get our energy company (CPS) here. I can also remotely monitor my panels and get alerts if something is malfunctioning. Their loan terms are also the best ones at 2.99% compared to other companies. I would highly recommend IES and suggest everyone to get multiple quotes as well.
James Benson | 06/27/2019
IES Solar did an amazing job at an amazing price
I requested quotes from 4 companies, IES was the cheapest at under $1.75 per watt after rebates. They also provided the most accurate evaluation of my home/energy usage. Their installation, looking at pictures/videos of other company installations, I believe, is superior as well, by running their metal conduit through the attic instead over the roof. The install took half a day, then 2 weeks to get our energy company (CPS) here. I can also remotely monitor my panels and get alerts if something is malfunctioning. Their loan terms are also the best ones at 2.99% compared to other companies. I would highly recommend IES and suggest everyone to get multiple quotes as well.
Matt2808 | Spicewood, TX | 10/09/2018
19.8kW ground mount system in Spicewood TX
Dan and his team did a great job for us. Everything was just as it was quoted, the install team showed up when they said they would and the whole install was done in a day and a half!
Matt2808 | Spicewood, TX | 10/09/2018
19.8kW ground mount system in Spicewood TX
Dan and his team did a great job for us. Everything was just as it was quoted, the install team showed up when they said they would and the whole install was done in a day and a half!
Matt2808 | Spicewood, TX | 10/09/2018
19.8kW ground mount system in Spicewood TX
Dan and his team did a great job for us. Everything was just as it was quoted, the install team showed up when they said they would and the whole install was done in a day and a half!
Palfaro619 | 04/24/2018
Excellent Experience
we came across IES Texas Solar through the Home & Garden show to briefly ask questions and exchange information. The customer service is great! We were privileged to work with Brandon who answered any questions we had along the way and kept us updated through the quick process. We were lucky enough to have our solar panels installed within a few short weeks. They look great, the price was just right and the service was excellent.
Palfaro619 | 04/24/2018
Excellent Experience
we came across IES Texas Solar through the Home & Garden show to briefly ask questions and exchange information. The customer service is great! We were privileged to work with Brandon who answered any questions we had along the way and kept us updated through the quick process. We were lucky enough to have our solar panels installed within a few short weeks. They look great, the price was just right and the service was excellent.
Palfaro619 | 04/24/2018
Excellent Experience
we came across IES Texas Solar through the Home & Garden show to briefly ask questions and exchange information. The customer service is great! We were privileged to work with Brandon who answered any questions we had along the way and kept us updated through the quick process. We were lucky enough to have our solar panels installed within a few short weeks. They look great, the price was just right and the service was excellent.
qwerqwer1 | 10/11/2017
Great
IES was great to work with. No pressure sales tactics. Great customer service and a solid product.
qwerqwer1 | 10/11/2017
Great
IES was great to work with. No pressure sales tactics. Great customer service and a solid product.
qwerqwer1 | 10/11/2017
Great
IES was great to work with. No pressure sales tactics. Great customer service and a solid product.
Aggiepaul | 10/06/2017
Great Job!
IES did a good job of providing all information for me and working on options for a ground mount system in my yard. Kept to schedule and provided a very seamless process. No complaints about the installation or equipment. Kept me informed at every step of the process. Brandon was great to work with.
Aggiepaul | 10/06/2017
Great Job!
IES did a good job of providing all information for me and working on options for a ground mount system in my yard. Kept to schedule and provided a very seamless process. No complaints about the installation or equipment. Kept me informed at every step of the process. Brandon was great to work with.
Aggiepaul | 10/06/2017
Great Job!
IES did a good job of providing all information for me and working on options for a ground mount system in my yard. Kept to schedule and provided a very seamless process. No complaints about the installation or equipment. Kept me informed at every step of the process. Brandon was great to work with.
Cvega | 10/05/2017
Solar Greatness
The approval process and set up was easy and quick, My average bill was cut by more than 90% for most billing months. IES walked through all the steps and expenses that I was to expect. IES gave me a written estimate for me to review and consider before signing any contracts which included a finance company that give the best rates. In normal set up there is no out of pocket fees and the installations schedules IES set up were always met. IES makes it easy for the home owner by contacting the Electric company, the Neighborhood architectural committee, and electrical inspectors. IES explained the system set up and operation and makes it very simple for the home owner to understand and what to expect from the system after all work is complete. The Phone app that can be downloaded makes it a great way to view your new system and live operation and view money saving amounts per day. I would highly recommend IES for anyone looking to install Solar system company that is honest, timely, and willing to take the time to explain any details they may not understand.........................10+ rating from Me. Cecil Vega
Cvega | 10/05/2017
Solar Greatness
The approval process and set up was easy and quick, My average bill was cut by more than 90% for most billing months. IES walked through all the steps and expenses that I was to expect. IES gave me a written estimate for me to review and consider before signing any contracts which included a finance company that give the best rates. In normal set up there is no out of pocket fees and the installations schedules IES set up were always met. IES makes it easy for the home owner by contacting the Electric company, the Neighborhood architectural committee, and electrical inspectors. IES explained the system set up and operation and makes it very simple for the home owner to understand and what to expect from the system after all work is complete. The Phone app that can be downloaded makes it a great way to view your new system and live operation and view money saving amounts per day. I would highly recommend IES for anyone looking to install Solar system company that is honest, timely, and willing to take the time to explain any details they may not understand.........................10+ rating from Me. Cecil Vega
Cvega | 10/05/2017
Solar Greatness
The approval process and set up was easy and quick, My average bill was cut by more than 90% for most billing months. IES walked through all the steps and expenses that I was to expect. IES gave me a written estimate for me to review and consider before signing any contracts which included a finance company that give the best rates. In normal set up there is no out of pocket fees and the installations schedules IES set up were always met. IES makes it easy for the home owner by contacting the Electric company, the Neighborhood architectural committee, and electrical inspectors. IES explained the system set up and operation and makes it very simple for the home owner to understand and what to expect from the system after all work is complete. The Phone app that can be downloaded makes it a great way to view your new system and live operation and view money saving amounts per day. I would highly recommend IES for anyone looking to install Solar system company that is honest, timely, and willing to take the time to explain any details they may not understand.........................10+ rating from Me. Cecil Vega
Jam1482 | Lytle, TX | 10/05/2017
Great Solar Company
They provided awesome service, sales, and install of my Solar Panels.
Jam1482 | Lytle, TX | 10/05/2017
Great Solar Company
They provided awesome service, sales, and install of my Solar Panels.
Jam1482 | Lytle, TX | 10/05/2017
Great Solar Company
They provided awesome service, sales, and install of my Solar Panels.
Solar Boy Wonder | 10/05/2017
Happy Customer
I gave IES a five star rating because the service I received was above and beyond. I'm normally a harsh critic, as I work in the customer service industry as well. From the beginning to final installation of our system, and even after we are convinced that IES is the best solar company to deal with in San Antonio!
Solar Boy Wonder | 10/05/2017
Happy Customer
I gave IES a five star rating because the service I received was above and beyond. I'm normally a harsh critic, as I work in the customer service industry as well. From the beginning to final installation of our system, and even after we are convinced that IES is the best solar company to deal with in San Antonio!
Solar Boy Wonder | 10/05/2017
Happy Customer
I gave IES a five star rating because the service I received was above and beyond. I'm normally a harsh critic, as I work in the customer service industry as well. From the beginning to final installation of our system, and even after we are convinced that IES is the best solar company to deal with in San Antonio!
Illuminato | 10/05/2017
A Reliable Solar Company
IES Solar removed and re-installed my existing solar panels so that my hail-damaged roof could be replaced. They were quick, efficient, technically proficient, and eager to do a much better job than the company that installed the solar panels in the first place. I have recommended them to friends and hope that they have gotten additional business as a result.
Illuminato | 10/05/2017
A Reliable Solar Company
IES Solar removed and re-installed my existing solar panels so that my hail-damaged roof could be replaced. They were quick, efficient, technically proficient, and eager to do a much better job than the company that installed the solar panels in the first place. I have recommended them to friends and hope that they have gotten additional business as a result.