Green Home Systems

BUYER BEWARE - DO NOT DO BUSINESS WITH THIS COMPANY

This company is based in California and sells project throughout the United States. Once the project is sold they subcontract out the labor to contractors that are located near the customer. Once the job is completed, they do not pay the subcontractor even though they receive the funding from the customer and/or customer's funding source. They will seem knowledgeable, accessible and responsive up front, but once they get paid - they ghost everyone else that was part of the process. DO NOT BUY SOLAR FROM THIS COMPANY. Read all of the reviews online, the bad ones are probably the most accurate reviews out there. We worked for them for about 8 months, they still owe several thousand dollars for jobs completed months ago and will no longer answer phone calls. Every project manager that we had established relationships, is no longer with the company - they will give you a list of excuses for anything that you question or seek truth on. DO NOT BUY SOLAR FROM THIS COMPANY.

The worst company I've ever dealt with

Well first off they forgot about me. I waited about 2 weeks for panels that were supposed to be shipped. When I finally got in touch with them it took them awhile to even find my order. Then it seemed like they scrambled to get the panels here. So I checked the order and the panels were smaller than originally ordered. When I finally got ahold of them again they tried to convince me that it was correct and if I was gonna send them back it was gonna cost about 9000 bucks for a restocking fee. The panels were not even American made like they were supposed to be. Then after all that everything sat still. They couldn't find an installer. My project sat so long that we had to finance all over again. Finally they got installed and I watched my bill for the entire sunny summer. Yes the solar helped but not like they said it would. According to them I would be selling extra power to my utility company. Hasn't happened yet. I told them those panels weren't right but they fail at getting back to me.

Unethical Company

We provide the plastic labels for the homes so the inspections can be approved. We were getting paid until about 5 months ago and now we just get the run a round. We went out of our way to complete the jobs in a timely manner. Hope we can pay out rent next month.

bigest disapoinment in my life !!

This was a big mistake !! I signed the contract 9 mounth ago and they havev done nothing but giving me empty promises ! The sales person Robbie herber is teling me that since this was the first time he is dealing with tile roof , he didnt know how mutch the roof job it cost and asking me to pay for roof prep . $6000.00out of my pocket ,over 38000.00 that the contract is for!? when i told hime that what about our contracy? he told mr F the F ing contract !! and do whatever you want ! So , im taking them to court for briching the contract ! Do not make my mistake ! there are somany good companys out there ,

Almost non-existent customer service!!

Absolutely terrible customer service. It's hard to get anyone to return a call. I live in a remote location, but was told by the salesperson that would be no problem. The installation took 5 months, with a very inexperienced installer, and we had to figure a lot of things out for ourselves. The system still did not work after installation, but after several weeks we got it working. It worked for 3 ½ mos, then quit and I haven't been able to get it working again for about 2 months. No response from the inverter company or the solar company, except one guy from customer service who emails me every couple of weeks and says he's sorry he missed me. When I call the number he gives me I just get an answering service. I've been trying to get them to take the system back and cancel my loan because they obviously don't have adequate customer service to support me, but I can't even get a response about that. I've left multiple phone messages and emails. I quit paying on the loan because the system has not worked properly for almost 5 months, which affects my credit rating.

Extremely unethical company!

DO NOT TRUST THIS COMPANY. They are extremely misleading to their customers and installers. They are extremely misleading and you will end up with contractor liens on your property. There will be several lawsuits to come!

Bait and Switch - Hidden Clauses

Jason our sales rep told us we would not be using power most of the time because we would produce enough energy with our 28 panels and store the energy on our batteries. We signed our contract. I read the whole thing as I was initialing and signing on Docusign. When I did my final signature, it said I was done. They had an additional amendment to the contract that I didn't initial after I was "done". It said they wouldn't hook everything to the battery as Jason had stated. At night, only 20amp or less item would work off the battery. Anat our project manager was horrible at communicating what was going on. Now they having us talking to legal. I think they are just waiting us out. I think we will need to involve an attorney and bill them for that too. Now, lets see. They will post their little, sorry about that here is the number we never answer down below.

I had a solar installation project with Green Home Systems that began in May 2023, and I'm extremely disappointed with their service. As of now (October 16, 2023) the system is still not functioning. What's even more frustrating is that they have been impossible to reach via phone and email throughout the entire project. It's been an infuriating and unprofessional experience dealing with them. The project has gone on for so long now that we have an energy bill as well as a solar bill. I would not recommend this company to anyone considering going solar.

Do not use this company.

I purchased a solar system from Green Home Systems. All went well until it was time to do the actual install. I was told when the delivery of the supplies was to be and stayed home from work to ensure the system was put on a pad in back of my house for safety. I looked out the window at 7:00 am and the pallets of supplies was on the sidewalk blocking it and partially in the street. The delivery company didn't even bother to ring the doorbell. I contacted my project manager and sent her pictures. SHE called a moving company to move the supplies. She told me there was no issue with me paying the movers and she would get me a check ASAP for reimbursement. Months later and I am still waiting on my $800. Upon installation the inspector said the panels could not go on the roof per the plans since the plans lacked any type of fire egress on the roof. The inspector and the installers came up with a plan for alternative placement that was completely different than the plans called for, probably affecting system performance since the panels are not facing the correct directions now. After installation I applied to get registered to get my SRECs. I was told that I needed AS BUILT drawings to register and photos of all the panels installed on the roof, which I am still waiting for from GHS. The photos supplied by GHS also did not show all the panels. I cannot get pictures of one side of the house due to another house being there and I am an amputee and cannot climb on the roof to take the pictures. I have called GHS literally hundreds of times and they rarely answer the phone. My project manager ceased contact with me months ago after repeatedly promising to rectify the situation multiple times. If I do get lucky and someone answers the phone I am told it will be taken care of, they will get back to me, and no one ever does. This is the worst customer service I have ever experienced. God forbid something goes wrong with the system. Who do I call then? Avoid this company.

4 g card

I had my solar panels installed through this company or the company. They took over 4, I've called 30 or 40 times and nobody calls me back about upgrading my 3G card to 4G or 5G. Someone did call me from the company twice. And I've never heard from him again. And I've called them back numerous times, I've called 4or 5 different numbers, and nobody's called me back from customer service to technical assistance. Tell her I hear back from them if I ever do I will leave this review here.

BUYER BEWARE!!

Worst company I have ever dealt with on any project. I was told my installation would be done the first week of July. It's now September 22nd. I have been told no fewer than 5 times "your panels will be delivered next week" These people will lie to you with a smile on their face. I made a mistake and sent them 3G upfront. It's likely an expensive learning lesson. I have come to the conclusion the company is in financial trouble. I don't know what other issue could be causing this. All I can do is leave reviews all over the web and call bi-state area installers to spread the word on this company. At this point I believe I have been scammed but if any subcontractor finally arrives you can bet they will be signing a lean waiver.

BUYER BEWARE SCAM COMPANY

Buyer BEWARE of this SCAM company. They actively do the Bait & Switch for their ads. Even if they put it in writing that you will get a $1000.00 rebate check from their company, YOU WILL NEVER SEE IT THEY LIE. Also, do NOT click the button stating the installation is complete until you verify with your Power Company that you are connected to the grid. I was coerced into stating the install was done. This starts the countdown for starting your loan payments. After the 2 month grace period before the loan payments started, I am still NOT connected to my power grid. I made my 1st loan payment today and I literally have solar panels on my roof that are NOT connected to my energy grid. So now I have to pay a loan and an energy bill. I am actually dealing with the CEO Robby at this company. I am getting the run around, I am being told their proposals mean NOTHING. So if you are promised something in a proposal according to CEO Robby is means NOTHING. I have a text message from him that states their ads mean nothing and their proposals mean nothing. So before you agree the install is done, get your rebate check from them in your hands or you will never see it. Make sure your are connected to your power grid or DO NOT AGREE IT IS FULLY INSTALLED. MINE IS NOT 6 MONTHS LATER. Then CEO Robby said he would also give me $190.00 equal to 1 months loan payment for the inconvenience. And 2 months later NOTHING. And yes he is tyring to get out of paying me what he personnally promised me too, go figure. DO NOT TRUST ANYTHING ANYONE AT THIS COMPANY SAYS OR PROMISES YOU. YOU WON'T GET FUNCTIONAL SOLAR AND YOU WON'T GET YOUR REBATES. THEY ARE VERY GOOD SCAM ARTISTS!!!!!

No contact after the sale.

I have repeatedly tried calling and all I get is a recording with no follow-up on their part. How do I get in contact with these people? No matter how good the product is, if you don't have customer service, it doesn't matter.

Worst customer service ever

Worse customer service ever! my system went down in April of this year. it took almost 10 weeks for them to fix and i had to fight to get someone on the phone. customer service is a voice mail that no one returns. i had to call the financing company that financed my solar to have someone from green home systems to contacted me after i threatened to stop paying. this is the second time my system went down. also, the owner contacted Yelp and had some of my reviews removed. i was updating via yelp because that's the only thing he cared about was the reviews. honestly... solar is a scam! the amount that's produced vs what you pay for them is not worth it at all! and by the time you pay them off they're outdated and only producing "80%" of the newly installed or so they say. its a pain to try and sell your home with solar. it doesn't increase the value of your home and the buyer has to assume payments of them if they want to buy the house. i was told by the company the lean can be temporary removed to sell then paid off. not true. and getting youre roof fixed is a nightmare. its just not worth it!

$4,000 owed to me due to company error

Green home systems made a mistake with the total cost of our system, amending the original loan amount for an extra $4000 to install supports in our attic then later told us they mistakenly got the wrong house, and we didn’t need the supports. When I asked if we could put the loan back to the original amount, they said they couldn’t do this, but that they could reimburse us the $4,000. This was 4-5 months ago. I have not received a check. I keep being told that they would look into it when I asked about it. Now I cannot get ahold of our project manager, or anyone live to speak with at the four other phone numbers I have called. So, basically this company has stolen $4,000 from me.

Have been dealing with their customer service for over a year about their panels not producing what we were told ,have notified them multiple times about a leak in our master bath which is now bubbling the drywall from the installation of the panels and after multiple and I mean multiple calls and texts to them still nothing has been repaired or even looked at all they tell or text you is someone from management will contact you if after months later someone does finally contact you good luck with reaching out to them if you don't answer the phone.... After all this nonsense with the Incompetence of this company my next step is legal representation

GHS DOES NOT PAY INSTALLERS

As many other posts on here have stated, we worked as installer for GHS. Everything was great until it was time to pay! They owe upwards of $16,000 and refuse to respond to texts, emails, or phone calls. *INSTALLERS BEWARE, DO NOT WORK FOR THIS COMPANY* I have reached out to Jesse, Cat, Armine, Isaac, Rain, Accounting, the supposed office manager, and the answering service.

I have never had a negative review for any business except for Green Home Systems. I thought that I made a good choice to go solar with GHS because of their good reviews. However, I have had a very bad experience with them. Not to mention the payment issue, then I paid the system in full. There were lots of issues but I will only mention a few. They delivered the wrong solar panels, and the installers damaged my roof then they took the tiles from other parts of my roof to replace the broken tiles at the solar installation areas. They also tricked us by gluing the broken tiles together. Regarding the paperwork process, they were unprofessional and irresponsible. They submitted the NEM application to the SCE in March but put the wrong information. I became more frustrated and exhausted after they changed the project manager, Evelyn Talavera never updates the client regarding the process, she never answers the phone, never returns calls and/or replies to the emails except when higher-ups are involved. Therefore, I called the SCE on July 14 to get myself an updated PTO status and found out that the application is pending due to missing the Final Inspection that was passed on June 2, 2023 (1 and ½ month ago). I called/emailed Evelyn as well as her supervisor Rain Barclipt and Irina Helm to request uploading the Final Inspection to the SCE. On July 26, 2023, I spoke to the SCE and again found out the Final inspection submission was the incorrect document. I made several calls and left voice messages, no one from GHS (from customer service to the supervisor/manager) answered or returned my calls as well as replied to my emails. It has currently been over 6 months since contract was signed and It’s been almost 2 months since the city inspection passed (June 2, 2023), but they have not submitted the correct document to SCE. The NEM application is pending review and the PTO is pending for approval because GHS delayed submitting the correct documents. Due to all of this, I am suspicious of their 25 years Triple Guard Warranty/All Guard Warranty.

nonpayment

GHS never paid my installer, even though I paid in full 6 months ago. Now the installer is threatening to put a lien on my property. The lawyers told me they have done the same to 9 other customers in my area.

INSTALLERS DO NOT WORK FOR THIS COMPANY

I was an installer for this company. They do not pay! When we first started that paid but it was very slow. They gradually started getting more work for us. We now have over $40,000 dollars they have not paid. You call Rain and he promises they are going to send a payment and never do. The project managers call all the time saying they will get you paid and need you to do another project. We have finally after a year had to get attorney's involved. Its sad and pathetic a business likes this hires people, collects the money from the lenders then doesn't pay contractors.

AVOID THIS COMPANY AT ALL COSTS!

I contracted with them last year in September and was promised our project would be done by winter. After a bunch of excuses and more false promises, it is now June of the following year and my project still is not done. We had no issues with financing or any know problems that came up. The panels were put up and all parts delivered two months ago, but they still have not come back to set it up even though I have already been given 3 dates in the last month that it was supposed to be done. I have to call several times to my project coordinator and his manager and all I get is another false promise. AVOID THIS COMPANY AT ALL COSTS!

Terrible service- use a local contractor

Contacted green home in October. Customer service was great until things were signed. Then everything went down hill. Had three different project managers that all seemed to be full of empty promises. Took multiple days off work to meet contractors that never showed up. System finally got installed in March. Took well over a month to get the final inspection done from Ameren (power company) because the project manager did not contact them about completion. Things finally started moving when I reached out directly. System made power for almost two weeks and stopped working. I’ve tried contacting my project manager “Q” and he does not answer calls and send text that he will get back to me. Same old story I’ve been told since the beginning. Also the general customer service number send you to voicemail. (Note to all current customers waiting for install- get out if you still can. Also do not agree to approve financing until the system is on and operational) I was told to go ahead and let the finance company know the project was completed prior to actual completion. $107k and I’m still paying $400/month for power on top of my loan payment.

I do not recommend!

We decided to go solar in September of 2022 and went with Green Home Systems. The salesman told us that it would only take about 2 months to get the system installed and running, he lied. He said we would not make a payment on the loan for the system until the system has been up and running for 2 months, he lied. The system did not get installed until February 2, 2023. I am still waiting for them to get the right to operate and it is April 11, 2023. Had to make a $433 utility payment AND a $300 solar loan payment April 1, 2023. Communication with anyone in the company is horrible! I was supposed to have a phone meeting with a customer service representative on April 4 at 10 am Pacific time (12 pm central) that they set up and sent me 3 emails and 4 text messages about and they never called. I had to call them and the lady I spoke with said she would personally walk over to the project manager's desk and have Xochitl call me. Here it is April 11 and I still haven't gotten a phone call. This company promises things that they don't deliver on or even produce. I am sure that they will not even adhere to what I was told about being reimbursed for the money I pay put on the solar loan while the system isn't operating will never happen as I have read other reviews that say they were also promised that and haven't gotten any reimbursement. Bottom line is, FIND SOMEONE OTHER THAN GREEN HOME SYATEMS to do your solar project!

Bad Company to do Business With

Green Home Systems, formally Green Home Technologies, contacted my company a couple of years ago about installing their solar systems on their customer's properties with a contract between our companies. In the beginning, everything was working out. Jobs were coming in and were completed, Invoices were paid on time. But as we progressed up until now, Green Home has delayed payment, more often than not, for my services which caused me to break our contract agreement. Our contract states 30 days net, NOT 90 or 120 Days past due !! I have contacted Green Home several times about the PAST DUE invoices with them telling me several lies and eventually no response at all. I have placed Mechanics Leins on the customer's properties and I'm in process of filing suit against Green Home for collections of the past and present due invoices as well as a Breach of Contract. If Green Home will just pay me the amount owed, then this will all go away. Just a heads up regarding anyone planning to do business with this company!!! I've done a little research on this company (too late) and found that I'm not the only subcontractor that Green Home has not paid for the services provided. Buyer Beware !!

Terrible customer service and late for meeting ...

The only place that I have had decent sales people interactions with is on https://www.energysage.com/ I asked for an itemized quote and the salesman, Gerardo told me that he only does that when I agree to move forward. I said that's not going to work for me. He then said, "oh, so you can shop around and compare prices"? and then hung up. These solar salespeople are terrible. They just want you to sign up and purchase before doing any research. Also, they are in Southern California and I live in Northern California, so if anything went wrong, I would need to deal with their freelance contractors. This company is NOT the only solar company that I have had terrible service with. What is it with solar or roofing contractors and their super aggressive sales tactics and terrible customer service? The only place that I have had decent sales people interactions with is on https://www.energysage.com/