Dale Hansen | Roy, Utah | 02/12/2024
Not good!
Crappy Customer service!They make promises they will not keep. Not very easy to get a hold of if you need to talk with them. If you call all you get is a machine to leave a message and hope they call you back. When you do get a hold of them they do not help in any way. Find someone else do not us them.
Unhappy Customer | Rigby, Idaho | 01/02/2024
Do NOT buy from ES Solar!
We own our own business with several sensitive machines (lasers, 3d printers, CNC, computers, etc.) that work from our home. The area we moved to had a tendency to have hiccups on the grid that would ruin a lot of the items we were working on with those machines. We decided to get Solar with a battery so we wouldn’t have any more ruined products from our machines stopping because of grid hiccups. (We also just like the idea of being super prepared) We moved into a new neighborhood and ES Solar was going around to each house about every other month seeing if people wanted to sign up for it. The first red flag: when they come to your house they claim to be with Rocky Mountain Power asking if things are working well. While ES Solar may work alongside Rocky Mountain Power, telling their sales reps to go to each house and say that is very misleading. But I wanted solar anyway so I decided to overlook that. We signed up around October 2022. Our installation was supposed to happen in January 2023, which we were okay with waiting. Things kept getting delayed. 2nd red flag: I kept getting texts about how our permit with the county was taking longer than usual. I got this text several times until our Solar was finally installed April 28 (4 months late!). After it was installed I kept getting texts about our permits with the county, so I know that’s just a lie and an excuse for being late instead of just saying, “Hey, sorry but we’re running behind schedule” they blame it on the county permits. I had to call a couple times to get them to turn that auto text off for me. I would be much happier with the truth of running behind schedule than lying and blaming it on the county. 3rd red flag: After it was installed, we couldn’t actually use it for 1.5 weeks because the inspector had to come 3 times because the installers kept messing it up! This took place over a few months and after ES Solar finally installed it correctly, it worked great for 2 weeks in July. 4th red flag: Then it didn’t work for the next 3 months as our battery kept not connecting, other power problems, and being constantly shuffled to the next person in ES Solar to fix our problem. After each time someone came to our house, we were told “It should work fine after this!” We would lose power a couple times a day. Our microwave power stopped working, tightened screws 7-10 times, neutral wire problems 3-4 times, and even changed out our battery and the head unit completely 2 times. We had people especially flown in from SLC and California to come look at the problem, but it still wasn’t fixed. As for our small business, we had to just take a lot of losses with all the power problems messing up our machines. Needless to say, I was extremely frustrated. Two of the workers (at different times) that had been with us most of the time said we should request some compensation for all the problems we had. 5th red flag: After talking a lot to the workers who kept coming out to fix (almost daily at this point), we discovered that we were promised a lot of things from our sales rep that would not happen. I specifically told our sales rep that I needed something that would keep our machines going if there was a grid hiccup. He said we would never have a hiccup again (pure lie). In fact, if the power did go out we would have a few second delay while our battery kicked in. That was the worst lie among the others our sales rep told us. 6th red flag: We thought we were good after some “software updates” fixed the latest problem and most of November we were perfect (should never have thought that). Now we’re back to having problems again, but this time no one is getting back to us. I’ve contacted Customer Support in Layton, UT and they set up a request for us for someone in ID to get back to us and fix the problem again. Haven’t heard anything for a month even though they said they would call me back in a few days. I called them again, this time requesting some compensation for all the problems, but they said no because it’s under warranty. I just want all the solar panels and the battery gone and off my property at this point. I want nothing to do with ES Solar. I don’t want it fixed anymore, I WANT IT GONE. ES Solar is absolutely not worth this long drawn out process, the $47,000 price tag, and constant problems with my at-home business. I don't know if I can sue them successfully, but I am looking into it.
MikeL | Ogden, Utah | 12/21/2023
ES Solar were great to deal with. They were very knowledgeable and helpful.
Kaylene | Lindon, Utah | 11/22/2023
The BEST for Solar
My experience with ES Solar has been great! Chris L was exceptional in getting the process underway. They have seamlessly taken care of each process along the way with excellent communication. Excellent quality and excellent service! Everyone on the team has been great throughout the whole process. I would highly recommend ES Solar to anyone making the decision to get solar. They are simply the best in Utah!
Scott Stewart | Draper, Utah | 11/22/2023
Complete waste of time.
I booked a second appt. after spending time with Jeremy for a first time, getting all my info. He never bothered to show up for the second appt. and never texted until AFTER his no show. Just unprofessional. Fortunately that piqued my interest to see if they were horrible with others. Surprise surprise. You find all the negative reviews here. I was upset when he no showed me but it sounds like I dodged a bullet.
Javier Bustamante | Layton, Utah | 10/30/2023
Es Solar was great and helpful would recommend.
Jane | Grantsville, Utah | 10/27/2023
The guys that came out to install the panels were absolutely the best. They were professional and informative. Thank you Nathan for explaining everything that made since and not talking over my head.
MysteriousLurker | Orem, Utah | 10/26/2023
A summary of our experiences on day 1 of solar operation
This review encompasses my experiences through our investigation of ES Solar, the installation, and getting the system fully working. TL;DR The experience was good overall, and I would do it again. GENERAL: The process was explained at every step, so I had a chance to ask questions and refresh myself on the steps that were to be taken from permits, to installation, to getting the system running. SALES: Contact was initiated with sales during the summer, so it was a busy time. They will respond, but sometimes it takes a little time. Our sales contact was willing to work around my work schedule to meet me in the evenings. He was informative and helpful. We weren't able to move forward right away, so he was willing to come back three months later to help get the process moving. Once we had all our questions answered, had time to review all the information, and sign the contract, we were handed off to another person. WAITING: You must recognize that this is a complex, multi-step process that takes time. We were close three months from our initial inquiries to getting the system fully running (today, 10/26/2023). It was not a surprise--they were clear about the timeline. I very much appreciated the clear communication at each step. Much of our waiting time came from the city or the power company. They also have steps they need to take, which takes time. Just be patient. MULTIPLE CONTACTS: Because of the complexity of the process, I ended up having multiple contacts. Most of the time, this was explained before it happened. Sometimes, I got confused about who would be contacting me about what or who I should contact at each step for questions. I think it would be helpful to have a contact summary list of everyone involved in the project to avoid questions like this, but it's also something I could make for myself. INSTALLATION: We had our roof redone as a part of our solar installation. I felt like I had to prompt folks to get on the schedule, but once we were on the schedule, it all happened very quickly. Our roof was estimated to take one day, but it took three. The team was great, very respectful, and thorough. We had no problems at all. Our solar install was estimated to take one day, and it took exactly one day. The team was able to work around our needs to drop off/pick up kids from school and other responsibilities, which was very appreciated. ACTIVATION: The activation person was respectful, helpful, and knowledgeable of the process. If I had a question that he didn't know the answer to, he would say so. I wish he had suggested how to get my question answered (it was about Solar Edge, so he legitimately was not able to answer). He walked us through the process of applying for the credit from Rocky Mountain Power, explained what documents were needed for taxes, walked us through the warranties, and helped us get the app downloaded, among other things.
DF | Ogden, Utah | 10/21/2023
Wasted money.
Wasted money. Seen other reviews with same complaint. Support after install is horrible. Battery does not kick in when power is out. Going on 8 hours no power. Not only that but disconnect boxes were not installed in the right location. Installed on the front of house causing an eyesore and effecting my home value.
Susann Dorrell | Salt Lake City, Utah | 10/15/2023
Very unhappy
These guys say they will help you if you get power bills over $25. I have gotten bills over $100 each month and they have yet to get my panels working right. I have been ripped off. With my payment for panels I am paying almost $300 a month for power and have not gotten help from them.
