Review for ES Solar

Office location: 201 East 2150 Suite C, North Layton UT, 84041

10/26/2023
MysteriousLurker Orem, UT

A summary of our experiences on day 1 of solar operation

This review encompasses my experiences through our investigation of ES Solar, the installation, and getting the system fully working. TL;DR The experience was good overall, and I would do it again. GENERAL: The process was explained at every step, so I had a chance to ask questions and refresh myself on the steps that were to be taken from permits, to installation, to getting the system running. SALES: Contact was initiated with sales during the summer, so it was a busy time. They will respond, but sometimes it takes a little time. Our sales contact was willing to work around my work schedule to meet me in the evenings. He was informative and helpful. We weren't able to move forward right away, so he was willing to come back three months later to help get the process moving. Once we had all our questions answered, had time to review all the information, and sign the contract, we were handed off to another person. WAITING: You must recognize that this is a complex, multi-step process that takes time. We were close three months from our initial inquiries to getting the system fully running (today, 10/26/2023). It was not a surprise--they were clear about the timeline. I very much appreciated the clear communication at each step. Much of our waiting time came from the city or the power company. They also have steps they need to take, which takes time. Just be patient. MULTIPLE CONTACTS: Because of the complexity of the process, I ended up having multiple contacts. Most of the time, this was explained before it happened. Sometimes, I got confused about who would be contacting me about what or who I should contact at each step for questions. I think it would be helpful to have a contact summary list of everyone involved in the project to avoid questions like this, but it's also something I could make for myself. INSTALLATION: We had our roof redone as a part of our solar installation. I felt like I had to prompt folks to get on the schedule, but once we were on the schedule, it all happened very quickly. Our roof was estimated to take one day, but it took three. The team was great, very respectful, and thorough. We had no problems at all. Our solar install was estimated to take one day, and it took exactly one day. The team was able to work around our needs to drop off/pick up kids from school and other responsibilities, which was very appreciated. ACTIVATION: The activation person was respectful, helpful, and knowledgeable of the process. If I had a question that he didn't know the answer to, he would say so. I wish he had suggested how to get my question answered (it was about Solar Edge, so he legitimately was not able to answer). He walked us through the process of applying for the credit from Rocky Mountain Power, explained what documents were needed for taxes, walked us through the warranties, and helped us get the app downloaded, among other things.