Review for ES Solar

Office location: 201 East 2150 Suite C, North Layton UT, 84041

01/02/2024
Unhappy Customer Rigby, ID

Do NOT buy from ES Solar!

We own our own business with several sensitive machines (lasers, 3d printers, CNC, computers, etc.) that work from our home. The area we moved to had a tendency to have hiccups on the grid that would ruin a lot of the items we were working on with those machines. We decided to get Solar with a battery so we wouldn’t have any more ruined products from our machines stopping because of grid hiccups. (We also just like the idea of being super prepared) We moved into a new neighborhood and ES Solar was going around to each house about every other month seeing if people wanted to sign up for it. The first red flag: when they come to your house they claim to be with Rocky Mountain Power asking if things are working well. While ES Solar may work alongside Rocky Mountain Power, telling their sales reps to go to each house and say that is very misleading. But I wanted solar anyway so I decided to overlook that. We signed up around October 2022. Our installation was supposed to happen in January 2023, which we were okay with waiting. Things kept getting delayed. 2nd red flag: I kept getting texts about how our permit with the county was taking longer than usual. I got this text several times until our Solar was finally installed April 28 (4 months late!). After it was installed I kept getting texts about our permits with the county, so I know that’s just a lie and an excuse for being late instead of just saying, “Hey, sorry but we’re running behind schedule” they blame it on the county permits. I had to call a couple times to get them to turn that auto text off for me. I would be much happier with the truth of running behind schedule than lying and blaming it on the county. 3rd red flag: After it was installed, we couldn’t actually use it for 1.5 weeks because the inspector had to come 3 times because the installers kept messing it up! This took place over a few months and after ES Solar finally installed it correctly, it worked great for 2 weeks in July. 4th red flag: Then it didn’t work for the next 3 months as our battery kept not connecting, other power problems, and being constantly shuffled to the next person in ES Solar to fix our problem. After each time someone came to our house, we were told “It should work fine after this!” We would lose power a couple times a day. Our microwave power stopped working, tightened screws 7-10 times, neutral wire problems 3-4 times, and even changed out our battery and the head unit completely 2 times. We had people especially flown in from SLC and California to come look at the problem, but it still wasn’t fixed. As for our small business, we had to just take a lot of losses with all the power problems messing up our machines. Needless to say, I was extremely frustrated. Two of the workers (at different times) that had been with us most of the time said we should request some compensation for all the problems we had. 5th red flag: After talking a lot to the workers who kept coming out to fix (almost daily at this point), we discovered that we were promised a lot of things from our sales rep that would not happen. I specifically told our sales rep that I needed something that would keep our machines going if there was a grid hiccup. He said we would never have a hiccup again (pure lie). In fact, if the power did go out we would have a few second delay while our battery kicked in. That was the worst lie among the others our sales rep told us. 6th red flag: We thought we were good after some “software updates” fixed the latest problem and most of November we were perfect (should never have thought that). Now we’re back to having problems again, but this time no one is getting back to us. I’ve contacted Customer Support in Layton, UT and they set up a request for us for someone in ID to get back to us and fix the problem again. Haven’t heard anything for a month even though they said they would call me back in a few days. I called them again, this time requesting some compensation for all the problems, but they said no because it’s under warranty. I just want all the solar panels and the battery gone and off my property at this point. I want nothing to do with ES Solar. I don’t want it fixed anymore, I WANT IT GONE. ES Solar is absolutely not worth this long drawn out process, the $47,000 price tag, and constant problems with my at-home business. I don't know if I can sue them successfully, but I am looking into it.