Epic Energy

Absolutely slow, unresponsive, confused, you'd think they just started out yesterday. They aren't "familiar" with the solar permits process apparently? Once you sign a contract, they are gone, and you're held hostage as they keep promising to get to you "next week" for a few months. They are very difficult to get a hold of, then they suddenly pounce on you like a freight train whenever they are "ready" for you. No mind if your permit process was delayed, your financing timed out. They also subcontract out to companies that aren't very customer service centered. They more or less just show up guns blazing and try to get the job done asap, no matter any concerns you have. But don't worry, you'll get a call from some manager assuring you that they've never done that before. They also try to get you to use PACE loans so they get to set your budget for you. Don't. Do that, very bad deal. I should have listened to the bad reviews, idk how they manage to get any good reviews at all. On a side note, they sales/deal guy Jojo was great, once you are past him though its a mess.

We used their service to get a new roof for $15,000 a year ago and within 6 months, tiles were blown off to the deck and ground, this morning another 5-6 ft long of tiles fell to the ground. Poor quality glue o and workmanship, and worse poor-zero customer service. We kept calling the company, they kept telling us they would send someone to fix our roof, after months, no one has come to do the work. Is that how customers are treated after company had received full payment? This situation of our poor roof work and irresponsible customer service are concerning and distressing. Now we are worried about rain leaking into our home causing more damages and stress. We treated all workers well with care and respect when they came to do the work. Salesman Jojo presented as very nice and helpful when we were closing the deal; we reached out to him, my husband spoke to him, no results. My husband spoke to staff members from Epic Sacramento, they kept saying someone would be coming, no one has come. We feel compelled to speak about the truth of this poor work and customer service. We want our roof fixed. We would recommend them to others if they had done a good job, or are at least responsible. This lack of responsibility is NOT acceptable. We have never encountered any company with this extent of lack of accountability. We are still trying to reach out to Jojo and the company. We left a text to Jojo, and a voice mail to Epic Energy this morning, awaiting responses. I will update my review and rating if the issue is resolved with the company. Till that happens and if ever will, very disappointing and distressing so far after spending 15k. We do not recommend using Epic Energy Sacramento. I’m sure there are more responsible and ethical roof companies out there.