Energy Saving Pros

Please don't make the same mistake I did. I hired this company to do the solar. Pay them in full 120K in three installments, they only put the panels or the structure on my property. The job is not complete , Nothing is working ,my bill is 1200/month , not connected to PG&E. I been waiting for more 6 months for them finished the project. now they don't even answer the phone.

In June 2025, I hired Energy Saving Pros (ESP) to install two FranklinWH batteries to accompany my existing solar array. I chose ESP because the salesperson was knowledgeable and transparent, and promised me installation would be complete 45-60 days from contract signing. But after signing the contract and paying ~2/3 of the $31K cost upfront, everything fell apart. Permitting: Eager to get going, I checked in regularly with ESP as to when the permits would be approved. ESP blamed delays on the City for months. Three months in, when I contacted the City myself, I learned ESP had repeatedly submitted invalid plans using non-approved equipment, even after being informed the equipment they were proposing to the city was not approved for use in the US. Further, the local utility also confirmed ESP had not yet contacted them for their required interconnection approval. Communication: When I sent a detailed email what I’d discovered above by doing ESP's work for them, ESP went silent. After another, firmer email, the owner finally replied with a three line "we're working on it" email including no apology, and addressed me as “Mark.” (My name isn’t Mark.) Permits were approved shortly after I intervened. Installation: Their promised 1–2 day install became 4 days because ESP only sent one worker instead of a two-person team. No heads-up, no apology, and I had to work from home extra days to provide access. Broken promises: As things fell apart, my original salesperson promised me a meaningful discount for the delays and for me jumping in to assist ESP with their permitting work. Unfortunately, he departed the company right before installation. When I got the owner on the phone, he offered me “a couple hundred bucks” off a $31K job. (I'm a business owner, and when we screw up, which happens, we proactively offer meaningful discounts to our valued clients. Two thirds of one percent isn't a meaningful discount, it's an insult.) Offended by his utter lack of accountability, I paid him in full and immediately started writing this review in my head. Inspection: Another dropped ball: ESP didn’t tell me when they'd scheduled the inspection with the city. I found out only when the installer texted from my driveway needing access. Cherry on top: the inspector failed the permit because ESP's installation didn’t follow their own plans. Three weeks later, the second inspection took place, once again without giving me a heads up as to when it would be occurring - "hi, we're here." Sad. Timeline: Contract signed in June with a sixty-day installation promise. Final approval of the error-filled installation in November. Months of avoidable delays caused by ESP’s repeated errors, disorganization, and lack of accountability. Bottom line: The FranklinWH batteries themselves are fantastic. But Energy Saving Pros’ management was the most frustrating, unprofessional vendor experience of my life. Considering ESP? Don’t.

Energy Saving Pros - avoid this disastrous embarrassment

In June 2025, I decided to add two FranklinWH home batteries to replace a dead home battery. I hired Energy Saving Pros (ESP) over a couple other bidders because their salesperson was knowledgeable, friendly, and transparent. He spent an hour on site with me explaining placement, permitting, and expected timelines (45-60 days.) Based on that professionalism, I paid two-thirds of the $31K project cost upfront. Unfortunately, everything collapsed once the contract was signed. Permitting delays: ESP blamed them on the City of Roseville for months. After three months had passed, I contacted the City myself, and the plan reviewer told me ESP had submitted invalid designs multiple times, including use of non-approved equipment. Even after being notified they were proposing unapproved equipment, ESP resubmitted without fixing the issue again and again. Utility coordination: the City told me they needed interconnection approval from the local utility; when I contacted the utility, they confirmed ESP had never contacted them for interconnection approval. (This is three months after I'd signed paperwork and sent funds.) Poor communication: I made repeated friendly requests to ESP for updates, which were responded to with "we're trying, it's the City's delay." After contacting the City myself and finding out that the submitted plans were repeatedly wrong - and the utility hadn't even been reached out to yet - I wrote a more formal (exasperated but still friendly) email detailing what I'd found; this email went unanswered for days. After turning up my volume and explaining I was upset in a followup email, the company owner wrote me a brief reply that contained no apology - and addressed me as “Mark.” (Narrator voice: "My name is not Mark.") OK, plans are now approved, after my intervention. It'll be smooth from here on out, right? (Narrator voice: "Nope.") Installation delays: I was originally told installation was a one- to two-day job. It stretched to four days because on day one, I found out from the installer that ESP had only sent him, rather than the regular two-person team. That worker was professional and hard-working, but he had no support, and the timeframe doubled. I was not told about this in advance, and had to stay home from the office for a couple extra days to manage home access for the installer. Again - no acknowledgement or apology from the company owner. Broken promises: after I started complaining to the owner and the salesperson, the salesperson promised me a meaningful discount for the extensive delays and for me doing their permitting work with the City. But wait - the salesperson quit or was dismissed from the company a couple days before the installation. When I was called for payment for the full amount, I called the owner and reminded him of what his salesperson had told me. He offered to "take a couple hundred bucks" off the $31K job - that's less than one percent. (I'm a company owner, and when my company messes up, we proactively offer meaningful discounts, because that's the right thing to do.) Offended I declined his "discount," and immediately paid him in full - and also immediately started thinking about how to write this review. OK, we're paid. We just need an inspection. That'll go smoothly, right? (Narrator voice: "Me again? Oh no...") Inspection scheduling: ESP failed to schedule the final City inspection with me. I found out about it only when the installer texted me from my driveway, saying "I'm here and the inspector will be here soon." I suppose I was fortunate to have been home at the time. And, of course, the inspector found that ESP had not followed their own plans, and failed my house. Three weeks later, when ESP finally fixed their errors and I passed the inspection, I was again not given notice of when they'd be arriving, causing me to cancel appointments to be at home for the inspection. (And the tech that arrived smelled strongly of cigarettes and alcohol when he appeared at 8:30am - not who you want representing you to the public. I don't think he was actively intoxicated, but I don't think he'd tried to repair his previous night's choices before arriving at my doorstep, unannounced.) Contract signed in June. Batteries approved by the inspector in ... NOVEMBER. Months of delays caused by ineptitude. Let me be clear: the FranklinWH batteries I was sold are superb – reliable hardware, easy-to-use app, and great performance. But Energy Saving Pros’ management was appalling, disorganized, dismissive, and unprofessional. The company owner is running a terrible ship; their post-sales lack of communication, repeated plan errors, and refusal to be accountable made this the single most frustrating and aggravating vendor experience of my lifetime. (I've been in touch with FranklinWH to warn them of how their vendor is showing up in public, and SolarReviews folks, feel free to contact me if you need any verification of this awful saga - I've got backup documents.) Considering Energy Saving Pros? Don't.

Had a great experience with my salesperson. Dropped $60 for large system and new roof. Now 3 years later I can't get any help when I need service on the solar system. They've blocked me from phone calls when they were supposed to fix my inverter. Now I've got a bill of $1500 for PG&e and still need a new installed inverter. Great job guys, I'll be out of pocket $5000 for something that is covered under your worthless warrantee. Will have to sue to get anything from them.

Earlier this year, my inverter died (for the second time in eight years). Unfortunately, the company who installed my system went out of business (as many have). I contacted a different company who provides "aid" to systems which are not producing "energy". Their quote options were absolutely ridiculous. This even included their quote to replace the inverter under warranty. I decided to contact Energy Saving Pros, for a second opinion, and I'm glad did. Their customer service during our initial phone conversation was fantastic. They gave me some options, and I ultimately decided to upgrade my inverter (starting a new warranty). The technicians who came out did a great job and my system has been running great ever since. Bottom line: Their customer service was great, and their prices were reasonable.

Barry and the team at Energy Saving Pros are the best. We decided to get solar after super high PGE bills and learning about the upcoming NEM changes. We got quotes from a few companies and ultimately picked them over another company because of a huge price difference for just about the size of system same system. Barry provided us all the information we needed and was there to answer questions and communicated every step of the way. He scheduled us for later in the March and reassured us that it would be done before the NEM changes went into effect. Called us when he had an opening and we were able to get it done early. Said it would take two to three days to install but sent extra crews and knocked it out in one day even through the rain. The crew was very friendly and great customer service. Everything went smoothly and we highly recommend Barry and the team at Energy Savers.