Energy Saving Pros

In June 2025, I decided to add two FranklinWH home batteries to replace a dead home battery. I hired Energy Saving Pros (ESP) over a couple other bidders because their salesperson was knowledgeable, friendly, and transparent. He spent an hour on site with me explaining placement, permitting, and expected timelines (45-60 days.) Based on that professionalism, I paid two-thirds of the $31K project cost upfront. Unfortunately, everything collapsed once the contract was signed. Permitting delays: ESP blamed them on the City of Roseville for months. After three months had passed, I contacted the City myself, and the plan reviewer told me ESP had submitted invalid designs multiple times, including use of non-approved equipment. Even after being notified they were proposing unapproved equipment, ESP resubmitted without fixing the issue again and again. Utility coordination: the City told me they needed interconnection approval from the local utility; when I contacted the utility, they confirmed ESP had never contacted them for interconnection approval. (This is three months after I'd signed paperwork and sent funds.) Poor communication: I made repeated friendly requests to ESP for updates, which were responded to with "we're trying, it's the City's delay." After contacting the City myself and finding out that the submitted plans were repeatedly wrong - and the utility hadn't even been reached out to yet - I wrote a more formal (exasperated but still friendly) email detailing what I'd found; this email went unanswered for days. After turning up my volume and explaining I was upset in a followup email, the company owner wrote me a brief reply that contained no apology - and addressed me as “Mark.” (Narrator voice: "My name is not Mark.") OK, plans are now approved, after my intervention. It'll be smooth from here on out, right? (Narrator voice: "Nope.") Installation delays: I was originally told installation was a one- to two-day job. It stretched to four days because on day one, I found out from the installer that ESP had only sent him, rather than the regular two-person team. That worker was professional and hard-working, but he had no support, and the timeframe doubled. I was not told about this in advance, and had to stay home from the office for a couple extra days to manage home access for the installer. Again - no acknowledgement or apology from the company owner. Broken promises: after I started complaining to the owner and the salesperson, the salesperson promised me a meaningful discount for the extensive delays and for me doing their permitting work with the City. But wait - the salesperson quit or was dismissed from the company a couple days before the installation. When I was called for payment for the full amount, I called the owner and reminded him of what his salesperson had told me. He offered to "take a couple hundred bucks" off the $31K job - that's less than one percent. (I'm a company owner, and when my company messes up, we proactively offer meaningful discounts, because that's the right thing to do.) Offended I declined his "discount," and immediately paid him in full - and also immediately started thinking about how to write this review. OK, we're paid. We just need an inspection. That'll go smoothly, right? (Narrator voice: "Me again? Oh no...") Inspection scheduling: ESP failed to schedule the final City inspection with me. I found out about it only when the installer texted me from my driveway, saying "I'm here and the inspector will be here soon." I suppose I was fortunate to have been home at the time. And, of course, the inspector found that ESP had not followed their own plans, and failed my house. Three weeks later, when ESP finally fixed their errors and I passed the inspection, I was again not given notice of when they'd be arriving, causing me to cancel appointments to be at home for the inspection. (And the tech that arrived smelled strongly of cigarettes and alcohol when he appeared at 8:30am - not who you want representing you to the public. I don't think he was actively intoxicated, but I don't think he'd tried to repair his previous night's choices before arriving at my doorstep, unannounced.) Contract signed in June. Batteries approved by the inspector in ... NOVEMBER. Months of delays caused by ineptitude. Let me be clear: the FranklinWH batteries I was sold are superb – reliable hardware, easy-to-use app, and great performance. But Energy Saving Pros’ management was appalling, disorganized, dismissive, and unprofessional. The company owner is running a terrible ship; their post-sales lack of communication, repeated plan errors, and refusal to be accountable made this the single most frustrating and aggravating vendor experience of my lifetime. (I've been in touch with FranklinWH to warn them of how their vendor is showing up in public, and SolarReviews folks, feel free to contact me if you need any verification of this awful saga - I've got backup documents.) Considering Energy Saving Pros? Don't.