Empwr Solar

good work

out install was quick and it was a fair price. I’m saving about 35% on my pennelc bill

Awful operations and customer service for a very important client. The client is still waiting after 6 months. Awful communication from his support Team at EMPWR. This also negatively impacted roughly 300 referrals.

I had an outstanding experience working with Douglas Hotz throughout my entire solar leasing process. From the very beginning, he was professional, knowledgeable, and incredibly easy to work with. He took the time to explain everything in detail, answered every question I had without ever making me feel rushed, and made sure I fully understood how the solar lease worked before moving forward. What really stood out was how transparent and honest he was. There was never any pressure—just straightforward information and genuine advice that helped me make the best decision for my home. It’s obvious that Douglas knows the solar industry inside and out, and his expertise gave me a lot of confidence throughout the entire process. The installation and overall process went much smoother than I expected because Douglas stayed in communication every step of the way. He was always available when I had questions, kept me updated on timelines, and made sure everything was handled professionally from start to finish. It’s rare to find someone who combines exceptional customer service with such deep industry knowledge. If you’re considering going solar, I highly recommend working with Douglas Hotz. He made what could have been a complicated process simple, stress-free, and enjoyable. I couldn’t be happier with my experience and would absolutely recommend him to anyone looking for an honest, professional, and knowledgeable solar consultant. Five stars all the way!

EMPWR made the process of procuring, installing, and energizing a home solar power system easy and pleasurable. Representative Lou Sands thoroughly explained and guided me through each step of the process. Representative Sands provided valuable information and encouragement with unmatched courtesy, professionalism, and kindness. The installation team was professional, efficient, and knowledgeable. The inspection personnel was pleasant and informative. Now, with the installation and energizing process recently completed, I feel confident that coosing home solar...AND CHOOSING EMPWR...will provide a lasting benefit.

I want to thank Solergy along with Nathan and Miguel for helping me through the process of going solar with no upfront cost. The entire experience was smooth from start to finish. The install team was a very professional, worked efficiently and kept everything clean throughout the installation. Everyone communicated well and made the process easy to understand I'm very happy with how EMPWR turned out 10 out of 10 installation experience. And I would definitely recommend them to any one. Considering solar, the program covers the maintenance, equipment, & installation.

Th Empowr solar installation crew was great! Got the panels installed in 2 days after waiting a couple of weeks for the ice to melt. They cleaned up well and were very friendly and considerate. Communication with Empowr was quick and thorough about scheduling and the many steps in this process. I would recommend them.

This company is going to keep my power bill affordable for years to come. I highly recommend them for your solar needs. They are very professional, friendly, and the install was quick. Due to regulations and safety protocols with the Power grid the permission to join the power grid takes time. However, I incurred no personal out of pocket cost during this time. Therefore You should get started sooner rather than later! Enjoy your solar savings!

Horrible company

Damaged our roof on install and have spent the last 3 months trying to get out of fixing it. Sent contractors to our house unannounced. Have been the absolute worst at communication. Avoid at all costs

First year system analysis

Unable to connect with Empwr Solar to pursue our first year production analysis. They do not answer the phone,do not respond to voice messages and the phone number listed here is “not in service”. Can anyone spell fraud?

Horrible Customer Service, No Integrity, Breach of Contract

I purchased a solar system from EMPWR Solar back in April 2023. At the time I was working for EMPWR. My system was installed and PTO’d in July of 2023. It produced less than 55% of what it was supposed to. Based on the design from the engineers, my system was supposed to produce a bit over 15,000kWh of energy. Not long into August I noticed that the system was drastically underproducing as I was only able to get slightly over 700kWh of production. It was at this point I reached out to the corporate office on 8/15/23. I got some emails back stating the system was functioning normally so it wasn’t an equipment question and would be elevated to the corporate team. Nothing happened. I reached out to Robby Edge, the owner of the company on 1/17/24 to inquire as to the progress of my situation. I did not hear back. Again on 2/12/24. Did not hear back. I texted and called Robby. Finally got on a phone call on 2/19/24. At that conversion Robby asked for a couple items: a copy of the proposal, my system production data to date, and pictures of my home and system. He said at that time that they would figure it out, make it right, and get me a reimbursement for any extra energy I had to purchase from Duke Energy due to my system underproduction as well as make sure my system was functioning properly either by adding panels at no cost to me or whatever needed to take place to make it right (as it is stated they would do in the contract to make good on the system production guarantee Exhibit B, which states “the Company shall make all reasonable efforts to correct the System’s production to meet the original production estimate including, but not limited to, adding additional panels to meet original production estimates.”). I sent over all the information requested. After that, I reached out 40+ times from 2/19/24 through 5/10/24 trying to get a response from Robby Edge. Nothing. I reached out to the corporate office again on 5/10/24. I heard back from Brittany Ducos. We scheduled a call for 5/13/24 to review my account and system issues. After completing the call, she asked me to resend all the same information I sent to Robby. I did. Then the silence started again. I reached out a couple times and did not hear anything back on my issue until almost 2 months later on 7/8/24 saying the “analysis” was complete and the information was being sent over to the owners Robby and Sean Sullivan. I then did not hear back for another month and a half until 7/23/24. We finally got on the phone 8/15/24. During this conversion with Brittany told me that the production analysis was complete and they would reimburse me $646 for lack of production in the first year which accounted for an apparent "45% underproduction". No production analysis was provided. No rate information provided about what kWh rate they were reimbursing at. She also then blamed me for the system design flaws. Ridiculous. Solar companies employ designers, engineers and design software for this. That is their sole responsibility. Further, Robby stated many times that they also used an extra software (Aurora) to double check accuracy of designs and production so they could stand behind their numbers for homeowners. Nowhere in expectation nor in contractual language is there an expectation or responsibility placed on a salesperson to design or ensure design accuracy. Neither the training nor the software is provided to the salesperson. A ridiculous contention. Even though it clearly states that the company “shall make all reasonable efforts to correct the System’s production to meet the original production estimate including, but not limited to, adding additional panels to meet original production estimates”, Brittany stated they will not honor that. Apparently they do not believe they should take any responsibility at all. I am absolutely floored at what poor customer service I have received. Not only as a homeowner, but as a former employee that served them well for 1.5 years.