Certasun

Positive Experience

I had presentations from Certasun and four other companies. I was interested in using Sunpower panels as they are considered one of the best in terms of efficiency and warranty. I worked with Catia who did the presentation and the proposal, she was great to work with. She showed all of the paybacks, different financing options and all of the state and federal tax credits. I chose Certasun because they were local, had more technicians and were more experienced. In my view that is important for any warranty issues that may arise in the future. The operations department took care of all the paperwork with ComEd and permitting with the village and scheduling the job. The installation crew were professional, courteous and friendly and did a great job, even the inspectors commented on the quality of their work. The system has been up and running without any issues. My experience was very positive and I recommend Certasun without any reservations.

Great installation, management of entire process, kept promises

I got quotes from 3 different installers before choosing CertaSun. Their focus on solar (as opposed to broad electric contracting), use of SunPower panels with microinverters, and promise to pay the SREC subsidy regardless of legislation made me choose them. They managed process, from design, to permitting, to install, to inspection, to net metering smoothly. While I had many worries going in, CertaSun was very professional. Now, I check my SunPower app every day and can see the solar generation and excess going onto the grid. Looking forward to generations of folks benefiting from my decision to go with solar.

Great Service, Speedy Installation and Transparency

Certasun were transparent all along the way, competitive pricing, speedy installation, courteous and listening staff. Overall I am very happy.

Right company for the Right job

Well knowledge and very professional.

Professionalism, timeliness, and quality in every phase

The entire process from initial conversation with sales team member to final installation to the post-installation follow-up was managed extremely well. The salesperson prepared an excellent presentation and made sure she answered our every questions and concerns. The contract documents were straightforward. All document signatures were managed electronically. Once the installation agreements were, the process was handed quickly to the operation team member who managed the permit process and survey of the home to design of the system. Within a week after the permits were approved, we had the solar panels installed by very well qualified crew. Every phase of the project I could count on a single contact person who would respond to my emails on the same day or by the next business day. The end-to-end process is highly dependent on the wait time for permits. In our case the process from initial sales contact to power-on took about 6 weeks.

Quick install

The installation day was quick, 5 or 6 hours, the entire process from signing a contract took 3 months. Happy so far.

Very informative sales, project management and good installation

I had a very good experience with Certasun going through my first ever solar installation. Paul was less of a sales person than a solar evangelist giving me the confidence to move forward with the solar project. Their team of project management handled all aspects of site assessment and obtaining required permits much faster than anticipated. Installation of the panels and net-metering connection was well organized and executed in half-day. Everyone I interacted with were very knowledgeable and patient to answer my questions very thoroughly.

Great installer, Quality work, Handled all aspects of install.

I have seen many house in the neighborhood getting new solar installs. many of them have scared me as I see pipes going across the roof, the panels look bad, etc, etc. I did a lot of research and found Certasun had great reviews. It clinched the deal for me when other installer was trying to bad mouth them. If your competition hates you then you must be doing something right. I am very glad I did choose them as they took care of everything from dealing with install and village and panel dealer to get me the best deal that fit my needs. I was very worried about solar as it was a big leap for me. Now I trust Certasun as I have had minor customer request calls and they have been very attentive, gotten people out to look at any issues right away, Dealt with Panel manufacture and monitoring when there was some confusion on my part. I totally trust Certasun, I have had nothing but a good experience.

Done as Promised

Extremely professional from stage 1 to 7. Timely updates and timely updates.

A no-pressure process that was well executed all the way through

Certasun has been a great company to do business with. I had well over a dozen companies provide me a proposal and Certasun was one of two that were not pushy. The other companies all tried the “Hurry up, the incentives are running out!” The proposal presentation from Phil Doughty was thorough and very informative. I highly recommend you talk to him if you are looking at options. After signing with Certasun, I had one of the other solar dealers actually call and try to get me to back out and go with them as they promise to beat the Certasun deal. I highly recommend that you shop around as much as possible, but you really need to ensure that you reach out to Certasun.

A well done job

Installation team came at the mentioned time, kept everything professional and clean and were on their way. System has been up and running for 2 weeks providing savings.

Certasun is the Quality installer, period!

The whole process was smooth from start of the sale/proposal stage to the completion of the project. Originally I had plans to go with an online installer who promised great service but had to cancel the contract. Glad I am able to find Certasun. The company is local to start with. Trust me, you need to go with a local installer. They know local rules and policies and how to work with local authorities. If something goes wrong they are simply a call away to address any issues. Certasun gas a top notch customer service team to respond to your requests by phone or email. Longest wait was for the local village approvals. Certasun took care of the entire process of obtaining permits and the application process. Once permits are obtained, the team completed the installation in a day. Overall I am impressed with Certasun team’s professionalism and help. I would recommend them in a heartbeat!

Nice job.

The crew very receptive in answering my questions. They were friendly and professional. Nice job. Thank you.

Great Experience

Purchasing a solar panel system through Certasun was a great experience. Having solar panels installed on your home is far from a quick process, but every person I worked with at Certasun throughout the process was 1st class. From the initial sales consultation all the way through the final inspection Certasun was a pleasure to work with and I would recommend them in a heartbeat to anyone looking to start the solar panel journey.

Perfect company to do business with.

Finally finished my solar project! Thank you Certasun. The sales people, office staff, engineers, and the SUPERB INSTALLATION TEAM. The process was streamlined, easy and quick. I got calls from their office as it progressed and felt very informed. The installation team was perfect (this coming from one of the most anal critics on craftmanship), they communicated extremely well, both amongst themselves and me! I researched all the companies in my area for the past years, I know some people were not as fortunate as me, and have some regret's and, ugly installations.

Excellent service!!

My initial conversations with Jennifer and her subsequent help with explaining every detail to our satisfaction convinced us to get the system.

Professional and effective.

The team was polite, on time, courteous and did a phenomenal job. Thank you Certasun!

Most professional team and amazing A+++++++

I selected Certasun after having 1:1 discussions with almost 10 companies. When I compared the information and estimated provided by all, I felt that Paul from Certasun not only gave the most competitive quote but also educated me with fair and correct information. He designed a perfect solution for my current and future needs. Some of quotes I received were from consultants and some from other dealers who had insane price with no clarity. There was lot of confusion in the information provided and whom to go with and people were pushy to get the order. Paul from Certasun was very friendly, reachable and honest in providing every inch of details. But an investment of $17000 still needed more factual check which I did and found that Certasun do most of installation/maintenance in Illinois then any other company and direct vendor to Sunpower. Though a young company who established couple of years back they had a good established customer base. The whole installation/approval was within 3 months as committed and Certasun took care of everything from village, electric company, association approvals to every inch of details. They kept me updated about the progress every week either by email or through their APP. Jennifer and Jordan who were making sure project planning to every detail, were continuous in touch with me and a phone call away. Corey brought his installation team on day of install and they started work at 7AM in freezing cold to complete installation within one day. They ensured the system has proper earthing for which they had to return next day which was over and extra and they could have left it as it is. It was truly and amazing experience and nice to see Certasun's committment to go over and beyond for the satisfaction of their customers and making everything so perfect. Kudos to whole team!!!!

Easy to work with

Certasun made the process quick and painless!

Even with bad weather great job getting install complete.

The team lead and the entire crew worked to beat back mother nature. Snow and bitter cold made for a few extra challenges, but the guys worked around the challenges with safety in mind. Very pleased with the work completed and all the efforts to get the project scheduled and installed.

Great & honest solar company. Highly recommended

From start to finish, Certasun did a great job in installing our solar panel. We are the first one to have solar panel in our area so HOA gave us a hard time approving it but Certasun is very effective in dealing with HOA. The sales guy is very good in explaining the solar panels advantages, cost and incentives and is very honest and transparent in his presentation. The installer did a very good job and did it in a timely manner. Thank you so much Certasun. Highly recommended!

Great to deal, system works great, would do it all over again

let me start buy saying Certasun made the processes very easy. I talked with several companies that quoted different systems at similar pricing, and with my technical background I decided the components, and their system design would work best for me. The processes was well explained, their were no surprises, and it was installed in the promised time frame. After a year of operation with no problems the system produced more than expected, even in cloudy days it still makes power. If I ever had to do it again I would not hesitate to use them again. It was so so easy, and now my electrical bill is so minimal I wonder why more people don't go solar.

Very easy to work with. Certasun did all the work on time.

Very easy to work with. Certasun did all the work including informing the state agency thereby ensring our getting the tax credits,

Excellent Experience with Certasun

It has been a great experience while working with the talented Certasun team, starting with Sales Representative to Engineering Team to Installation Team to Quality Audit team to Operational Support team. Certasun completed the project ahead of time and in a professional manner. I would highly recommend Certasun for the solar panel project. Many Thanks!

Great install, communications need improvement

Our sales person did a good job of managing expectations as to when the system would be installed. We signed the contract later in the year and with many people trying to catch the federal tax credit before it was scheduled to decrease and potential permitting delays it’d likely be 2021 before the install. But we got a surprise call that they could install the system at the end of December. The install team were great and everything went well. Two issues though. First they were didn’t commit to an inspection date so the system would be turned on and eligible for the tax credit (and, surprise, we were anxious for a system we’d spent a lot of money for to be turned on). Second, the portal that shows the system working didn’t work for more than 2 weeks. In the end, these are minor issues as the system was working. On the other hand, they were two easy things to nail to make the experience the best for the customer. So, they lose one star.