CRYSTY W | Peoria, Arizona | 05/05/2021
AMAZING!!
Darien (a Black Platinum Employee) showed up at my front door about an hour ago. Now, I have owned my solar panels for 3 years and I submitted a 5 Star review after the panels were installed expressing my extreme joy with their service, kindness, and customer service. Today ... I was no less impressed. Darien shows up, rings the doorbell, and said that he was here to check my panels to see why 3 of them weren’t working. He asked my permission to hop up on the roof to have a look. After picking my jaw up off the ground, I said yes, of course. I told him I had no idea that there was an issue. He said that John, the owner, gets an email for everything these panels do, and that he was notified that 3 of the panels were not working, and that is why he was there. All I could think is WOW!! They are a small, family owned company, and they are taking care of each and every one of us, and monitoring every single detail for us. AMAZING!! In addition, they have employees like Darien, who are knowledgeable, helpful, kind and just all around great people giving special attention to the customer service that makes them even more AMAZING!! Thank you so much Darien for being a great and very pleasant guy, who was willing to answer the questions I had, your bosses are lucky to have you!! Thank you to John, and the rest of the crew for staying on top of all of your customers systems and making sure we are all in top top shape. We are all truly lucky to have chosen Black Platinum Solar!! You really are the VERY BEST!!
Frank S | Surprise, Arizona | 05/02/2021
Excellent workmanship and service
Black Platinum Solar and Electric provided excellent service starting with sales from David Armstrong, technical expertise from John Black Sr and Johnny Black along with a high quality professional install team. The team was customer oriented insuring my questions were answered, decisions were fully understood and agreed upon. The installation was completed in 1 day and running within 1 week.
Gary Shapiro | Scottsdale, Arizona | 03/11/2021
It doesn't get any better than this!
I don't often write reviews, but was so happy with my recent solar installation by Black Platinum Solar and Electric, I asked them if I could write a review! I started discussing my solar needs with four different solar companies in December of 2020. Black Platinum came onto my radar due to their many positive reviews in Nextdoor.com. In late January I chose them because the sales manager David Armstrong was most informative and the most responsive to my many questions. There was no sales pitch, just an honest desire to help me make an informed decision. My system was designed in early February and installed in early March. Everything went exactly on schedule. The crew was on time and cleaned up after themselves. The owner John Black personally phoned me several times to ensure I was informed about the progress and answer any questions I had. My system is now up and running, and I could not be happier. And John followed up again to be sure I was happy. I truly am.
R Cook | Scottsdale, Arizona | 03/05/2021
Installation by Black Platinum
I contacted 4 companies to discuss my interest in having solar installed. One never returned the call; two others left we feeling there was a lot of information missing from replies and it almost appeared they subbed the work out. One also laid out part of the panels on my neighbors roof. With Black Platinum, they spoke to me at length on the phone and then scheduled a home visit to look at the roof sections and how they faced. They then submitted a proposal to me with there exact layout. Costing made me down size the proposal and they were happy to work with me. The modified work was completed and I am very happy with the quality of the company, all personnel, and the system. As funds permit, I will definitely use them to complete the install of the additional panels.
Stacey | Glendale, Arizona | 02/27/2021
Great company
Black Platinum Solar is one of the few solar companies out there that won't harass you. All the other companies were super pushy, calling all the time and showing up at my door, and threatening that their "great deal" would expire if I didn't pick them soon. I like to do my own research and make decisions in my own time. I reached out to Black Platinum and right off the bat, they let me know they wouldn't pester me and respected that I knew what I wanted. Communication throughout the process was great and I felt fully informed of what to expect. There was minor hiccup in getting cleared to operate but they were on top of it. It's been 3 months now and I've been very happy with how it all turned out.
Scott | Buckeye, Arizona | 02/04/2021
Great company
Very happy with my new system. The quality of the work was great. Can't believe what a good job they did. Nowadays it's hard to find anyone who will take the time to do things right. John called me a few weeks after install and said they had made a mistake and over charged by $100. He sent me a refund check a few days later. Talk about honest.
Dave Johnson | Wickenburg, Arizona | 01/27/2021
Excellent, helpful, responsive company
I selected Black Platinum Solar because of the large number of positive reviews (I talked with 4 other companies before deciding). Now I'm adding my comments to these reviews in hopes this will help someone else. John Black and David Armstrong are very easy to work with. I made 3 changes to the number of panels I wanted. They worked with me, APS, and our HOA to get the installation completed before the 31 December deadline for a 26% federal tax credit. The installation involved courteous workers and the entire job was completed in a day. Clean up and installation quality was very good. My neighbor also went with Black Platinum Solar and we are both very very glad we did.
Sunny dAZ | Scottsdale, Arizona | 01/26/2021
Nothing new under the Sun
Best of the best. Proceed with confidence. Black Platinum delivers. Veterans in the industry. My builder used them on his home and was able to confirm first hand regarding their capability. Neither of us is easily impressed. We are both very impressed. I have a 117 PV 40kWh system. Helps keep APS at arms length.
Deb H | Sun City West, Arizona | 01/25/2021
Outstanding service and products
John is the owner and you deal directly with him. He is extremely knowledgable and takes the time to educate you about the solar product. His price was excellent. He uses his own employees to install the products. They are excellent workers and have been with this company over the years. John helped me to download an Enphase Manager App. which provides data about my solar usage and production. He spent time teaching me how to interpret this technology. I looked into Tesla and SunRun. There was no comparison to the quality of service. I highly recommend this company.
Pete | Scottsdale, Arizona | 12/09/2020
After a year still in love with our system
We chose Black Platinum Solar because of the price and because of the no-nonesense sales pitch provided by the owner. We gave him our APS bills for the previous two years. John calculated the system we should get and said he had configured it a little higher than our bill because people tend to consume more energy after getting solar. Since the system was installed in October of 2019 we haven't had to pay our energy company a dime. Last year we received about $100 back from APS and this year it looks like we will get ~$300 back. That is a lot better than the $524 bill we had in August 2019 which caused us to look into solar. We got estimates from about 7 companies and chose Black Platinum Solar because of their 5-star rating and their price, which included an upgrade to our electrical panel.
