Ask Solar Sandy

Will NOT honor any verbal commitment !

Most importantly solar Sandy is just another salesman, period! If you speak to her in person, RECORD EVERYTHING!!! After the sale she does nothing, a subcontractor does everything after that. I'm pushing to get my elderly mothers house fixed, with numerous electrical problems due to the fact it was all done on the cheep. The system has been down for 3 out of 9 months, due to small fires in the electric panel, pool pump left without a breaker, drywall damage from hole's in the roof left unsealed and a 4 month drywall repair that looks like it was done by a 10 year old child,ect ect ect. I have been in construction for over 35 years and rarely do you have so many issues with a installation on any home. So for those of you that that made the same mistake, one of the best ways to let the subcontractor and a professional liar (Sandy)know you are serious it to ask the registrar of contractors for a courtesy inspection. They are out there for you and if they find any issues they WILL hold the contractor's feet to the fire with real consequences!!!

We called Solar Sandy and explained our situation with our now, former solar company. After reviewing her offer we accepted and her team went to work on our house the following week. She answered all of our questions during the transition process and she still does, almost a year later. If you want a high quality solar company Ask for Solar Sandy.

Beware!

Wow! What a disappointment! I wanted to share our recent experience with Sandy, who was scheduled to come to our home. On the first appointment date, just 20 minutes before her scheduled arrival, she called to cancel due to personal reasons. Although we were disappointed with the last-minute cancellation, we decided to give her the benefit of the doubt and rescheduled for the next day. We confirmed the appointment via email and text, even sending another confirmation 45 minutes prior to the appointment time. However, when she was 30 minutes late, we reached out via text and call to request an ETA. To our surprise, the response we received was that she needed to reschedule again due to personal reasons... really? This was after confirming the appointment just minutes earlier! We will never use Sandy!!!

After a bad experience with a different solar company Sandy came over and helped design the system we needed going above and beyond to help explain how everything worked and what we needed to know. The installation was seamless and the customer service with the system provider has been excellent. If you are thinking about getting a solar system call Sandy she will help you too.

We got our solar panels installed two years ago. They have performed as promised. I also think Sandy is a really good person. Our credit with APS for March was $55. Our credits during the milder weather months will get us through the hot months with a small credit at year end that APS will owe us. And our small payment on the solar panel loan is less than what we use to pay APS. Imagine what electricity will coast ten years from now, yet our loan payment will not go up.

After lots of research we had solar installed with Solar Sandy last year to mitigate the increasing APS bills. Our system was installed quickly; however, we did have an issue with our demand manager not being installed properly and shutting off the power to our master bedroom instead of the A/C unit during high demand. They came out several times to try and fix the issue, after about a year it was finally fixed. Sandy prides herself on not being like the rest of the Solar companies that take advantage of people. Turns out she is just like them. We signed up with Sandy because she offered to pay two years of our bills. After receiving three months’ worth of reimbursement checks the payments stopped. When I reached out to her about it, she stated that we had to provide her with two referrals and leave a good review on Google and the BBB to continue receiving payments. This is something that was never discussed and we never agreed to. She will lie and try to turn it around on us. I told her that I’m not happy with the service and would not feel comfortable leaving a good review, she in turn said that we will not be getting anymore payments until we gave her what she wanted. Bottom line is Sandy did not live up to her end of the deal. If you do go with this company, make sure you get the promotion in writing so Sandy can’t take advantage of you! Sandy is a fraud and I DO NOT recommend going with Solar Sandy!

I’ve had a few companies come out and and give me quotes and I never felt good about their offers. They didn’t make sense. I spoke to my neighbors that had solar and they were upset because of the service after the sale. I had Sandy come over and she was very polite and professional. She explained the whole process and the numbers made sense. She’ll treat you like family and help you make the best choice for you. I’ve had Solar Sandy for just over a year and their service is still amazing. They always provide great service and get back to me fast when I have questions. Amazing company!

Professional, High Standards, and Committed to meeting our needs

Very interesting and competent solar professional. Confirmed pricing and energy production but with a unique and convincing approach. Crafted a plan that was best for our past and future plans for energy use. Answered our questions clearly and concisely. Caught our attention with her advertising and gained our trust with shared values and commitments. My wife and I are moving forward with Solar Sandy. I am an engineer (pe and ms in the power industry) and I am tired of getting 7 phone calls a day from solar sales people. My wife (business/commerce degree) asked that we not make a choice until we seek out Solar Sandy and we are both glad that we did.

This was not our first rodeo in terms of going solar. Having purchased a solar system for our previous home, we knew what questions to ask and we could see right through the hyperbole that many solar companies use to lure you in to sign with them. In fact, we had a few companies out a couple years ago, but decided to wait because we just weren’t comfortable with what we saw. This time around we called Solar Sandy. Right from the first call we knew this time was going to be different. Sandy showed up for our in-home consultation and laid out the entire plan so we knew exactly the number of panels we needed and exactly what it was going to cost. Sandy’s process is genius, instead of paying the power company obscene amounts of money every summer we now have a steady monthly payment for our panels and don’t have to worry if the power company decides to jack up their rates because most months, we don’t owe them a dime. I’ve worked in the trades for nearly 30 years. I guess you could say I’m hypersensitive to poor workmanship. Sandy’s install team is top notch. They showed up on time and performed a clean and professional install of our system in less than a day. Sandy’s staff walked us through every step of the process so we knew exactly what to do when. Even when I had the most mundane of questions, Tiana and Avalon took my call and calmed my nerves making the process worry free. If you are considering “going solar”, be sure to have Sandy out to show you what her team can do, especially if you’ve already gotten a quote from another company. If you do, you’ll see why we are proud to be a part of the Solar Sandy Family.

Very informative

Answered all questions and didn't mind that I had so many. This was something I have been very interested in but I was hesitant. Solar Sandy was very transparent in the whole process and explained everything in great detail. Saved so much money and looking forward to the future of saving as well.

Ask Solar Sandy Does Not Answer

I spoke with Sandy and the call went well as she answered my questions. I gave her all the information she wanted and asked for the report she said she creates. I asked for it to be emailed to me to review, however, before giving me the report she wanted to meet with me in person to go over it. After my insistence to email it to me before meeting with her, she agreed to email it to me to review before our meeting. We scheduled the day and time to meet at an agreed upon Panera Bread two days after our phone call. I rearranged my schedule to make the time for her. My wife and I showed up on the day and time agreed upon. However, Sandy, did not, nor did I receive the report she committed to emailing me. While at Panera Bread I called her number and upon speaking with her assistant in her office it was told to me that our meeting was not on her calendar and that she does not email reports prior to meeting. I was met with resistance upon stating that Sandy agreed to email it to me to review prior to meeting in person. It is now another day and have heard nothing from Sandy or her office and realize now that she does now seem to have the integrity of the person that I want to do business with and would caution anyone who hears her on the radio to be aware that she may be a no show if you meet her any place other than your home. She prefers to meet at your home and does not want to give you the report she talks about until she meets with you, I guess she doesn’t believe we can understand it, so she has to interpret it for us. I suggest if you do try to do business with her that you get the report prior to meeting her so you can review it and form questions to ask her if and when you meet her. She likes to say that she is only educating others, however, you may find, as I have, that her approach is only the way to get into the door of your house. Although she comes across very believable and has a good story, her integrity is questionable. I would not waste your time with her.