Ask Solar Sandy

Beware!

Wow! What a disappointment! I wanted to share our recent experience with Sandy, who was scheduled to come to our home. On the first appointment date, just 20 minutes before her scheduled arrival, she called to cancel due to personal reasons. Although we were disappointed with the last-minute cancellation, we decided to give her the benefit of the doubt and rescheduled for the next day. We confirmed the appointment via email and text, even sending another confirmation 45 minutes prior to the appointment time. However, when she was 30 minutes late, we reached out via text and call to request an ETA. To our surprise, the response we received was that she needed to reschedule again due to personal reasons... really? This was after confirming the appointment just minutes earlier! We will never use Sandy!!!

After lots of research we had solar installed with Solar Sandy last year to mitigate the increasing APS bills. Our system was installed quickly; however, we did have an issue with our demand manager not being installed properly and shutting off the power to our master bedroom instead of the A/C unit during high demand. They came out several times to try and fix the issue, after about a year it was finally fixed. Sandy prides herself on not being like the rest of the Solar companies that take advantage of people. Turns out she is just like them. We signed up with Sandy because she offered to pay two years of our bills. After receiving three months’ worth of reimbursement checks the payments stopped. When I reached out to her about it, she stated that we had to provide her with two referrals and leave a good review on Google and the BBB to continue receiving payments. This is something that was never discussed and we never agreed to. She will lie and try to turn it around on us. I told her that I’m not happy with the service and would not feel comfortable leaving a good review, she in turn said that we will not be getting anymore payments until we gave her what she wanted. Bottom line is Sandy did not live up to her end of the deal. If you do go with this company, make sure you get the promotion in writing so Sandy can’t take advantage of you! Sandy is a fraud and I DO NOT recommend going with Solar Sandy!

Ask Solar Sandy Does Not Answer

I spoke with Sandy and the call went well as she answered my questions. I gave her all the information she wanted and asked for the report she said she creates. I asked for it to be emailed to me to review, however, before giving me the report she wanted to meet with me in person to go over it. After my insistence to email it to me before meeting with her, she agreed to email it to me to review before our meeting. We scheduled the day and time to meet at an agreed upon Panera Bread two days after our phone call. I rearranged my schedule to make the time for her. My wife and I showed up on the day and time agreed upon. However, Sandy, did not, nor did I receive the report she committed to emailing me. While at Panera Bread I called her number and upon speaking with her assistant in her office it was told to me that our meeting was not on her calendar and that she does not email reports prior to meeting. I was met with resistance upon stating that Sandy agreed to email it to me to review prior to meeting in person. It is now another day and have heard nothing from Sandy or her office and realize now that she does now seem to have the integrity of the person that I want to do business with and would caution anyone who hears her on the radio to be aware that she may be a no show if you meet her any place other than your home. She prefers to meet at your home and does not want to give you the report she talks about until she meets with you, I guess she doesn’t believe we can understand it, so she has to interpret it for us. I suggest if you do try to do business with her that you get the report prior to meeting her so you can review it and form questions to ask her if and when you meet her. She likes to say that she is only educating others, however, you may find, as I have, that her approach is only the way to get into the door of your house. Although she comes across very believable and has a good story, her integrity is questionable. I would not waste your time with her.