Arres Inc.

We signed papers to get soar panels in September of 2019 was told we would have them by the end of October. We have called the company multiple times not able to speak with anyone and left several messages. STILL NOONE has called me back. This is the WORST company ever. Evidently they care NOTHING about their customers. The ones giving good ratings are probably good friends and family. I don't even see how they have a 3.8. I wouldn't even have given a 1 star rating but you had to click on one of them. I have been telling everyone NOT to use this company.

The salesman will talk a good game, but don't fall for it. Choose any other company out there. Trying to schedule an install for the solar panels and the watering heater was a complete nightmare. They are so unprofessional and inconsiderate. It took them months to install the panels and another six month to schedule an installed for the water heater. They did not show up on the day they were scheduled for for the solar panel install, even though I took the they day off off from work to be there. When I called they rescheduled for the following week,but showed up the day before they were scheduled to be there. I had to leave for work and could not stay for the install. They told me me someone would contact me about them water heater install. A few weeks went by, never heard from them. I sent an email, they said someone would contact me. Nothing. Months went by. I called them to schedule an install but they didn't have any dates that worked with my work schedule. I told them I would have to call them back. They sent out someone for an install the following week anyway and no one was home. They spoke to my husband on the phone and scheduled an install for the following Tuesday, telling us they only do installs on Tuesdays and Thursdays. On the morning of the install they sent me a nasty email telling me that since no one was at home yesterday (Monday) when they showed up for the install, they would be issuing a partial refund minus the cost of labor for the to show up unscheduled to my house. When I responded via email about the install being scheduled for today, they told me me they rescheduled for yesterday, a Monday, after telling us they only did installs on Tuesdays and Thursdays. They were did not speak to me or my husband and this rescheduled install and there was no voicemail or email to support this claim of a rescheduled install. So now I I don't get my water heater that I've been waiting six months to have installed and they won't refund the full amount because of their unprofessional screw ups on trying to schedule installs. This whole experience has been just awful, unprofessional, rude, time consuming, frustrating, and an overall nightmare of an experience. They need better communication. They need to to get it done together. They need to learn customer service. They need to be more considerate of people's time and work schedules. They need to realize they can't just show up whenever they feel like it outside of what was scheduled. They did this to me with the solar panel install and with the water heater install. Terrible company.