Arres Inc.

We signed papers to get soar panels in September of 2019 was told we would have them by the end of October. We have called the company multiple times not able to speak with anyone and left several messages. STILL NOONE has called me back. This is the WORST company ever. Evidently they care NOTHING about their customers. The ones giving good ratings are probably good friends and family. I don't even see how they have a 3.8. I wouldn't even have given a 1 star rating but you had to click on one of them. I have been telling everyone NOT to use this company.

The salesman will talk a good game, but don't fall for it. Choose any other company out there. Trying to schedule an install for the solar panels and the watering heater was a complete nightmare. They are so unprofessional and inconsiderate. It took them months to install the panels and another six month to schedule an installed for the water heater. They did not show up on the day they were scheduled for for the solar panel install, even though I took the they day off off from work to be there. When I called they rescheduled for the following week,but showed up the day before they were scheduled to be there. I had to leave for work and could not stay for the install. They told me me someone would contact me about them water heater install. A few weeks went by, never heard from them. I sent an email, they said someone would contact me. Nothing. Months went by. I called them to schedule an install but they didn't have any dates that worked with my work schedule. I told them I would have to call them back. They sent out someone for an install the following week anyway and no one was home. They spoke to my husband on the phone and scheduled an install for the following Tuesday, telling us they only do installs on Tuesdays and Thursdays. On the morning of the install they sent me a nasty email telling me that since no one was at home yesterday (Monday) when they showed up for the install, they would be issuing a partial refund minus the cost of labor for the to show up unscheduled to my house. When I responded via email about the install being scheduled for today, they told me me they rescheduled for yesterday, a Monday, after telling us they only did installs on Tuesdays and Thursdays. They were did not speak to me or my husband and this rescheduled install and there was no voicemail or email to support this claim of a rescheduled install. So now I I don't get my water heater that I've been waiting six months to have installed and they won't refund the full amount because of their unprofessional screw ups on trying to schedule installs. This whole experience has been just awful, unprofessional, rude, time consuming, frustrating, and an overall nightmare of an experience. They need better communication. They need to to get it done together. They need to learn customer service. They need to be more considerate of people's time and work schedules. They need to realize they can't just show up whenever they feel like it outside of what was scheduled. They did this to me with the solar panel install and with the water heater install. Terrible company.

I have been wanting to get solar panels for a long time. When a few of my friends got their panels, I really started looking into it. When I spoke with Chris Yuen, I felt very at ease. My husband finally understood my why. I was hesitant about it at first because we needed a new roof too. Chris helped us get a new roof and solar panels. We are so pleased with the results and the lower electric bill. 😀

Went through Arres to install a new roof and panels on our house. The sales guy that helped us, Chris was great. Did not try to push it on us and did a great job explaining the panels to us. The workers that came to our house were very nice and professional. I am happy with the finished product. The scheduling during the process I can not say the same about. For example we talked to office about when roof would be installed we asked for certain days no work to be done because my husband works night shift, we were ensured that would be followed but those days were the exact days they started. Another time we talked to the office and they told us a day some workers were coming and they never showed. We called the office and they told us nothing was scheduled for us that day.

Solar installation is a a slow process. It is worth it . Arres did a fantastic job with all the permits and regulations . My system seems to be producing more than its rated for. Haven't got my power bill yet but it is looking like energy company will owe me. Thanks arres