American Stream Solar, Inc

terrible experience - bait and switch - unprofessional

Terrible experience with this outfit. Under guise and deception of doing credit check, I signed contract not knowing, shame on me. I guess it is common practice for some as this happened concurrently with another solar provider to me while I was quoting solar, two contracts at same time!!! After realizing that I had a contract, I explained the situation and the fun began. An unprofessional manager, DJ of La Mirada, not only hung on me twice informed that I owed $2500! DJ proceeded to threaten me to raise amount to $10,000 if I do not pay the $2500. Also threatened to place lien on my house. Received a call from a Ryan at this company, Ryan also hung up on me, called back to talk to Ryan to be told that there is no Ryan at this company. Roof surveyor was late, no notice. For a disabled veteran with one income, $2500 is alot of money!!! Glad for people with positive experiences and wish I could say the same. There are much better options out there, comparing apples to apples. Shop around and I do recommend POWUR. BUYER BEWARE!!!

I think that they do not tell the truth.

personally, I wish we had never heard of them!!!!

Terrible support, do not buy from this company.

Initially I discussed at length with American Stream Solar's salesperson (Shafiq) my desire to reduce my utility bill as much as possible. He said he would sell me a system that does that. Proceeded to have a $16,500 system installed. My utility bills did not come down at all. I called support and "Pedro" said to send copies of the utility bills. Nothing happened. I called and emailed for support for 3 months trying to get my monitoring link so I could see what was being produced... no response. Finally I obtained my monitoring link (from the installation subcontractor, not American Stream), and discovered my system was producing about 30-50% of what I was promised I would get. Multiple weekly calls and emails to support... no response. I finally contacted the Contractor's Licensing Board and the BBB, that's when they discovered that my contract with American Stream Solar states "We make no representation or warranty about the kilowatt our generation of your System..." which lets them off the hook. Even though I still believe my inverter may be defective, they use this disclaimer to avoid the in-person system inspection I requested. What good is their 10-year warranty if support will not return calls or emails? DO NOT BUY FROM THIS COMPANY, they don't engineer their solar systems to the customer's expressed needs, and they do not care about after-the-sale support AT ALL.

IS IT WORTH IT?

Is it strange that the only reviews are at least 2 years old? I had American solar come out, give us an estimate, they listed all of the benefits that we would receive by the savings on our electric bill. They quick to get us signed up, quick to install, quick to get our electric company to install a new meter, was told we could even monitor our savings online.(but no one could tell us how to log on and view it)etc. Then we waited to see the savings. AND WAITED AND WAITED,....We called them , explained our problems, they said they would send someone out to test our system. They came and said there was an error reading and now everything should be okay. Again I asked how I coould go online to monitor...(they would get back with me)...waited...waited...no saving showing up on energy bill. This continued until evidently they got tired of me calling and sent more people out to check unit. Again, an error reading,...new card put in...then we waited, waited...again someone came out and FINALLY someone could tell me how to get on to the monitoring system......Out of the 16 months that we have had solar panels, it did not produce ANY for 8 of those months, very little for 4 of those months and 4 months that were between 300k and 400k.. The very best month saved me $8.05 a month (Now mind you I have to pay $73.00 per month FOR THE PANELS.....So, IS IT WORTH IT? ABSOLUTELY NOT!!!!