American Sentry Solar

I have been a customer since February 2026. The panels were installed in April. The pros: -Installation was completed in a day -They handled all the permitting -It was about 2 months total from signing up to getting the panels on the roof The cons: -Extremely pressuring sales pitch. The salesman said they expect a yes or no at the end of the meeting. I had received other quotes before so I was alright with singing up but this is predatory practice to allow no time to review documents after the meeting. -The crew did not get enough pictures when they installed so they had to come back out a couple weeks later take all the panels off the roof and put them back on which took a whole additional morning. -I have had many issues with the reporting system which requires going through customer service of a separate company and resetting the system yourself. There are days when the system has connection issues or when certain panels just do not generate power until you reach out to customer service. -During the sales pitch there was a delay due to their technology issue which added about a half hour to the process. -I was not informed that my current electric supplier is not net metering compatible and just found out in June. Therefore all my excess power generation for April and May will not be credited to my account. There was no discussion in the sales pitch that my supplier is not compatible and that I will lose nearly 2 months of excess solar generation. I am hoping the experience improves but as of now I certainly would have selected another company even if it meant paying more.

Over price does not produce

1st time ever getting solar panels installed and went with American Sentry solar. My first mistake was not shopping around and my second was not educating myself on the matter. After 3 years of ownership I haven't produce enough to cover the Electric bill and the extra solar loan. One of the main reasons the loan is so over priced and I didn't realize this untill my neighbors started posting what they where quoted. For example I got 20 panels for 34k one of my neighbors got 29 panels for 17k. Yeah big difference and my grants programs never came in on time for me to put towards the loan causing my loan bill to go up to 162 a month just for the solar alone panels insane. No i would not recommend American century solar for that reason. Now installation was great and the panels work fine just dont produce. So to potential buyers be aware and shop around.

The phone scheduler was great and understood that as an EE, and someone that's done research on this, I had a goal in mind and just needed to chat about price and warranties offered. The sales rep, who is also their marketing manager, started our visit with a few sales faux pas: 1) He refused to take off his shoes when asked; 2) He used the bathroom. Setting those aside, his first business comment to me was, "Where's your husband?" I informed him I was the sole home owner. Then he commented, "Well....this is a mighty big house..." as if I couldn't handle my own home, alone, and/or without a man. Then he continued to insult my intelligence when I informed him I'm an electrical engineer, so I understand how solar works, and made me watch the videos on solar because I "couldn't possibly understand how solar works, it's so complicated." I tried to skip those, but he shooed my hand away from his screen. Then he dropped the bomb of DOUBLE the price for a system with less efficient panels and inverters than I was interested. I informed him that other companies were half that price, which he scoffed because of his 11 years in the business, he never heard of them. When I told him of the better panels I was interested in, he scoffed again because he also never heard of them (a leading solar panel company for the last 30 years). He eventually offered me $5k off his price, because the owner of the company is a nice guy and the chairman of the MHIC, if I put signs in my yard and told 4 friends who eventually get solar from them. Then dropped the price another $20k if I pay cash up front. He didn't even leave information with me except his price tag. I sure will tell everyone I can about this company - and to stay away! If this is the person representing your company for sales and marketing in the age of cancellation, Mr. Chairman, I wish you luck, sir.

Aggressive sales, Extreme Price

This company runs on high pressure sales tactics and over inflated prices. Their strategy is to corner you in your house, presenting their offer as extremely marked down (45k to 35k) with sales incentives that are available if you sign up right now. After signing their contract, I got competing bids from other companies and received quotes of 22k for the same exact KwH set up for my house with higher quality panels. A.S.S. also dodged my questions about the cost, and radio silenced me when I decided to cancel my contract within my legal window. I would not recommend this company at all. Please do your research and get a wide variety of quotes before moving forward with a solar project.