Altair Solar Inc

Stay away from Altair Solar, they installed my system in 2018. My inverter stopped working in May, without informing me they ordered a new warranty replacement inverter for me. Never contacted me, I noticed my system wasn't working in June. Contacted them, a week later the said my inverter was bad and they would reach out to Solar edge for a replacement ( of coarse they already had one) gave me an install dated of July 26th which they never showed and I have never been able to get them to give me the inverter or install it. I did get an email from them stating "they have stopped all operations due to cash flow problems". You have been warned don't do business with them!

Altair installed my system 9 years ago…two very large and costly systems. I have seen their service go down hill over the years. Most recently I had them remove panels off my patio cover so it could be replaced. I now need them to reinstall and been waiting weeks on service and trying to work with Hana…limited communication, no return of emails or text. The Irvine office line is now disconnected. Are they still even in business? Khaled, the owner, who was happy to take our money at point of sale, now is no where to be found. Solar panels require maintenance and are a long term investment. I cannot recommend them and would have gone with a larger and more reliable company. I now have panels still sitting in my garage and struggling to find help! Shame on you Altair

NO WARRANTY - They take your money and ghost!

Long before I wrote this review, I attempted to contact the business and resolve this professionally. But when they ignore numerous emails, texts, voicemails, and cries for help, what choice do I have? They installed a system that is leaking rain water through our roof. I have video evidence which I've sent them, and tarped my own roof because I understand that sometimes I need to wait my turn. So though it feels urgent, all I've asked from Altair is some sort of timeline / communication for the repair. What do I get? Absolute silence. They don't pick up calls, they don't return emails, or texts to the service person's number which THEY PROVIDED. What a sham. You could probably pick a solar company blindly out of a hat full of rat manure and have a better experience than this. So unprofessional, it's hard to understand how a business survives like this.

***Buyer Beware**** ZERO STARS !!! .

***Buyer Beware**** ZERO STARS !!!! Our system was installed in 2016 and within 2 yrs our roof started leaking and every year they would send out someone and they would tell us they can find nothing yet everytime it rains it leaks. A few days ago we cut open our ceiling and not only is there evidence of a unresolved leak but now we have black mold! We reached out again and with zero response.

Warranty is a joke, lack of business ethic

Altair Solar made mistake that cost me over $3,000 a year and keep counting. I have all proof but they were not admit their mistake, denied to fix the problem saying I will have to pay $150 per hour plus parts if I want them to come to my house which I can imagined it is easy to get to $2000 or more to fix. They are lack of business ethic and sympathy. If I pay to fix then I will hire other company to do so, get the report and I will sue their ass in court. the whole story is I hired Altair Solar to install 18 solar panels back in April 2019. At that time system was work fine. May 2020, I had Tesla installed 2 back up battery at my house; everything still work good. On October 2021, I hired Altair Solar again to install 3 more additional solar panels and problem start from there. From beginning, every year SCE charged me roughly $12/month for service fee, during summer time June-October, Solar can’t keep up with AC usage so I need to pull some from grid but it always less than $300 total by the end of October. After that, usages dropped, Solar produced more than needed, uploaded more to grid. Therefore at the end of 12 months billing cycle on June I didn’t have to pay anything, even have some credit. Thing changed only after October 2021 when Altair Solar came to install 3 more additional panels. From then, the system never uploaded to grid as it used to be, my bill keep going up, added up to $1,900 by end of June 2022. Last 3 months July, August,September 2022 I was changed $300 each month fromSCE. Also because of system never uploaded, meter recorded I used more so monthly fee go up to $40-$45 per month instead of $12/month in the past. At this money, every month pass there will be additional $350 I have to pay after I spend more than $40,000 to install solar and battery system for a small 1470 sf house. I checked all my electrical bills from March 2020 until now that clearly prove that mistake was made from Altair Solar but after months emailed, even begging for help. They just simply said warranty is void when battery was installed in May 2020 and won’t do anything to help me. Again, everything was working fine and problem happens exactly after they came to install 3 more panels, how can they just denied any responsibility, keep insisted watery was void? On other word, after you install solar panel from Altair, you can’t not do anything relate to electrical without using Altair otherwise they will void the warranty and you will stuck with the system cost more than $40,000 without anyone will care to fix if problem come up . That mean you can’t add battery, you can run new line EV car, you just basically can’t do anything without pay Altair come to do so for you. Too bad, I got baited. Altair is lacking of business ethic and sympathy for a frustrated customer who spent $40,000 for Solar and now have to pay full price of electrical as if I never install any solar system. Please avoid Altair Solar at all cost unless you want to stuck in the situation either call them for every single time you need electrical work or warranty is void. The 20 year Solar warranty is a joke

Don't do it.

This is solely my experience and mine only. I hope if you have already signed with them that your experience is different. If you are thinking about signing with them I would say do so with caution. I signed with them quite a few months ago and my installation has not even started yet. They will blame it on the cities for the delay but don't believe them. They are slow and in my case I think incompetent. It took them a month an a half to have someone go to my house to do a review. There are a bunch of positive comments on them and there's only two possible reasons - 1) they are really that good but they have recently overbooked or 2) those are fake reviews. I'll leave up to the reader to decide which they think it is. Oh, just so the reader knows - my install is still not complete. In fact, it's nowhere near completion. Save yourself time/headache and go elsewhere.