Action Solar Installation of San Diego

Worst service ever. Units are faulty and they just shut off constantly. I have to call every year to get somebody to come look at it but it’s impossible to get somebody out same week to service the faulty unit. Also last technician didn’t install tape properly so that could be why I’m having issues with my A/C Will never recommend them to any family or friends.

About a year ago, I had a new heater installed along with new ductwork. Everything seemed fine until recently, when water got into the heater and damaged a controller part. That issue wasn’t the company’s fault. However, while the technician was here testing the heater, the power suddenly went out. We initially thought it was a breaker issue, but it wasn’t. Even after checking and replacing breakers, the power still wouldn’t come back on. Then, while we were standing at the heater, the power suddenly returned. Neither of us could figure out what was happening. After the technician finished and left, I had to call an electrician to investigate the wall outlets. The electrician found a loose wire inside a wire nut and replaced it. He told me the wire looked like it had been pulled or stepped on, which caused it to come loose. I haven’t been in the attic in over a year, the only people up there were Action Air’s technicians when they removed the old ductwork and installed the new ductwork. I reported this to Action Air and sent them photos of the wiring issue along with the invoice for the repair. Their response was: “Good morning Rick, Our management team has reviewed the photo and your invoice and have confirmed we will not be reimbursing you.” The electrician’s repair cost was $200. Instead of doing the right thing and working with me on a reasonable solution, this is how they chose to treat a customer. Their technicians were the only ones in the attic, and it’s clear they inadvertently stepped on or pulled the wiring loose, an issue that could have caused a fire in my home. I guess a bad review is worth $200 to them. This is why I will never recommend or use Action Air again. Update, So I reached out to Action Air since I was notified in my review that they wanted to talk to me and reach an agreement. This was their response, pretty pathetic of them to use automated response's!!! They don't care even after I spoke to them by email here is their response I screenshotted. SMH!!