A1A Solar Contracting, Inc

Terrible experience

We have had our solar panels for a few years now & it has been a nightmare. Our JEA bill is always through the roof & we are not getting any relief from having solar panels. We were severely mislead from the start about going this route. We have nothing but regrets & cannot confidently say we recommend getting these installed & dealing with them.

Poor service avoid at all costs

recently encountered significant issues with my solar energy system installed by A1A Solar, particularly with the Envoy component, which serves as the communication and control center for my PV system. Despite the initial promise of a high-quality, long-lasting solar solution, I have faced unexpected challenges that have left me disappointed. First and foremost, my Envoy unit malfunctioned, resulting in a substantial loss of solar energy production. This not only impacted my energy savings but also compromised the efficiency of my entire system. While A1A Solar's representative, Jenny, was responsive and explained that the Envoy needed to be replaced, I was taken aback by the additional costs associated with this replacement. At the time of installation, there was no mention or written information indicating that future upgrades or replacements would incur extra charges. This lack of prior notification is concerning, especially given the significant investment I made in this system. Additionally, I have not received clear communication on how the lost solar energy production will be addressed or compensated. The unexpected costs, coupled with the loss of energy production, have left me feeling frustrated and undervalued as a customer. While I appreciate the initial service and support provided by A1A Solar, I believe that greater transparency and better customer care are essential for maintaining trust and satisfaction. I hope that A1A Solar will take these concerns seriously and work towards providing a fair and reasonable resolution. Overall, my experience with A1A Solar has been mixed. While the initial installation and performance were satisfactory, the recent issues and unexpected costs have overshadowed the positive aspects. I hope to see improvements in communication and customer support in the future. Update 06-17-2024 Thank you for your response. While I appreciate your willingness to address my concerns, I am still awaiting concrete actions and solutions to resolve the issues with my Envoy unit and the unexpected costs associated with its replacement. The loss of solar energy production has had a significant impact on my energy savings and overall system efficiency, which needs to be urgently addressed. I look forward to a prompt and satisfactory resolution to these matters and hope that A1A Solar will take the necessary steps to restore my trust in their service.

Nearly caused a fire

Thanks to an A1A install of a generator and battery in 2019, and subsequent fix in Jun 2021 after a 60amp junction box shorted out and melted wires and a relay, the company is now saying they did not install the junction box after the box failed again. The junction box was on single line drawing, attached to their permit, and a huge placard on the box itself with A1A name and contact information. After pointing this out to their “Support Specialist,” that has no idea what is going on, I have heard nothing since Friday. A1A’s “support specialist” diagnosed the problem over the phone and now wants $450 for the visit with an additional $200 per hour if the fix goes beyond an hour. The company “fixed” the issue in 2019, but did not fix it correctly or even try to figure out why the wires shorted out and melted a relay. My system has been shutoff since 31 May 2023. If you want Solar that actually works and probably won’t cause your house to catch fire, go with a different company.

Terrible Experience

Just got done with their "salesperson" "Jayson" who knew nothing about solar and wasted my time. Turns out he was in the Philippines. This "local" company could only provide a salesperson who they contract with on the other side of the plant. The presentation was copied from other solar proposals I had received. It was clear this company is not serious.

Solar doesn't work

First of all, sale rep has lied to us about efficiency of the system (we have all calculation on how much system suppose to produce watts, signed by sale rep). After some time, not getting result, we have submitted request to the company; problem wasn't solved. Company excuse was that their computer shows that everything is working/producing fine. It was like talking to the wall, you are showing to company electrical bills with very low system production, and getting the same answer, that 'our system is working just fine'. Now we have solar for about two years and have to live with it, no promised results, no solutions, no money back. It is a big scam!!!

ROI is absolutely terrible. Do not trust them or anybody else.

I bought a 11.4 KW system... VERY pricey, but was promised it would be a great ROI. I'm being forced to sell off my house and quite literally am LOSING over 10k than what I paid INTO the house because the system is adding absolutely no value. Needless to say, I'm livid and pissed off and would NEVER recommend these guys or any other solar company...

Solar increased my overall monthly bills

The solar system I had installed is providing a monthly savings of ~$40.00, with a monthly payment of $125.00 of the system. The system will take ~25 years to recoup the cost of the system AFTER reducing the price by the tax credit. The production of electric is far below what I was told during the sales process. This comes after the installers went directly against my advice of which part of my roof to install the panels on.