816solarpro

Disapointed

Don't work as promised and horrible support after installation. I would not recommend this company. They made a lot of promises for after the instaulation like a new themostat and that they would be easy to reach if we had any issues and after my installation they were nearly impossible to reach and they never helped with any issues. My system's app says that it produced twice what the electric company says it is doing and so I have a big electric bill and a bill for my panels. Mark was my salesguy and he seems very trustworthy, but multi years after buying from 816 Solar Pros I would never reccomend them or do it again. In theory I would have low to no bills and my bill this past month for just my electricy was well over $200 and after the second year I have never had a month when I didn't have to pay anything. I am still so disappointed in myself for trusting Mark and going with this company. I felt very pressured to buy and still can't believe I didn't go with my better judgment. Mark is a good salesman for sure.

Solar install

The only bright spot to this company were the installers. That crew was on it!! ... but that's where it ended. Mark Grant was my salesman. Nothing has gone like he said it would go. Erin is the CSC I guess. Good luck having her do her job. She never follows thru w what she says and leaves you in the dark on everything. I guess Mike (?) ownes the company. No worries tho. He will NEVER talk to you. But hey! Just give him ur money. The guy who does the install says for u to call him if anything goes crazy w the setup. So you do and he ghosts you. The manager of operations says "Hey we setup your system wrong. We will be down on Monday to fix it." 5 weeks later and they haven't been down. The bottom line is this: these guys took on a job and refuse to finish it. Now I have a $70K solar system that only operates the kitchen and basement living room lights, 1 deep freeze, and an A/C unit (that I didn't want to run off my battery) when the grid goes down. If that's what you want your solar to do for you, this is your company!!! "So how much are you saving?" NONE! Last year my Aug bill was $300 dollars. This year it was $200 + $116 solar bill. I was a schmuck to go through this company. I really was.