1 Solar

Painful warranty service repair

Install: went fine. It took a long-time (5 months) but expectations were managed. Service: super painful. One of my micro-inverters failed. Manf. replaced it through warranty, but getting it serviced through 1Solar has been difficult. I am waiting 5+ weeks with no service scheduled. I call everyday, and it's fruitless. For future buyers, solar systems have a long useful life, and you will work with these companies a lot longer for service than install.

Be Careful

Our experience has for the most part positive. However, after a years worth of performance, we still are paying $ for our power. We scheduled an appointment to talk to someone about it , and the explanation was "you`ve had a lot of cloudy weather, you need to install more panels". I`m sorry, we provided a years worth of power data before the system was installed so I have to feel like someone fucked up the engineering. I guess maybe excel has too much influence on the PUC. I wish it were the old days when people didn't misrepresent themselves!!!!!