KB | Las Vegas, Nevada | 07/11/2025
Their guarantees mean nothing
I have a 20 panel $27k system installed last year that was designed to eliminate my electric bill. In the summer, I am still receiving NV Energy bills $70 over the connection fee. 1Solar recommended installing 6 additional panels for a cash cost of $1,098 per panel. The cost of the equipment is $350 per panel in a retail setting, not wholesale. There was no negotiating a fair price and the salesman stood me up two days in a row. So much for the “energy guarantee” and promised outstanding customer service! Also, the pigeon guard they installed was not pigeon guard but hardware cloth. The cloth wasn’t installed correctly and cost $1,000 to remove and replace as pigeons were nesting under my panels.
Tom | Broomfield, Colorado | 04/04/2025
Be Careful
Our experience has for the most part positive. However, after a years worth of performance, we still are paying $ for our power. We scheduled an appointment to talk to someone about it , and the explanation was "you`ve had a lot of cloudy weather, you need to install more panels". I`m sorry, we provided a years worth of power data before the system was installed so I have to feel like someone fucked up the engineering. I guess maybe excel has too much influence on the PUC. I wish it were the old days when people didn't misrepresent themselves!!!!!
Marbur | Strasburg, Colorado | 01/31/2023
2 months after activating and zero electricity produced
I paid their salesman 50% of the cost of the project which I thought was to expensive a week later their salesman told me the contract was canceled and signed me up with a different company The next week 1 solar can by and started the instillation even though I had a contract with Sunpower. They had to come back three times to get the job completed after 5 months and 2 months after the system was turned on it has produced zero power. The salesman did not pay them any of the 50% i gave him so they threatened to sue me for what I gave him and I have not got the 30 year warranty I was promised. One reason my system may not have created any power is I live in Colorado and the panels are covered with snow. If you are thinking about installing Solar do not do it.
