02/23/2023
Randy Redmond
Sierra Vista, AZ
My system, which has a production gaurantee, took nearly 4 months to fix the communication system. Now I have not heard a peep from them about the annual reimbursement for reduced production.,
System size (kW): 10
System price: $65,000
Who installed your solar panels?: SunPower Builders
Year installed: 2012
Price include the Federal Tax Credit or incentives: No
SunPower reply
03/03/2023
Randy, we appreciate you bringing this to our attention and understand your frustration. We have looked into your account and opened a case on your behalf with our Executive Support Team. A case manager will be assigned and follow-up. Thank you for your feedback and we look forward to talking to you soon.