Review for SolarEdge

06/23/2023
Stanley FOSTER CITY, CA

It seems SolarEdge customer support can't help with my case

I am reaching out to have a mySolaredge user created. I installed the system through Sunrun and somehow they won't gave me a homeowner user access. I am contacting solaredge customer support but was told that a site has to be created by installer first. I get stuck in between solaredge and sunrun at this moment. But solaredge customer support is nice to me and I appreciated their help.

System size (kW): 6.66

Who installed your solar panels?: Sunrun Inc.

Year installed: 2023

SolarEdge reply 07/21/2023
Many thanks for the rating and for sharing your experience with us and the community!