Sunrun Inc.

Worst experience in my life ever

Lied about the power they would provide for my family stating I would not have a electric bill except for the connection fee and my roof leaks that they refuse to repair at all

Solar success!

The new Sunrun solar panels and Tesla powerwall 3 batteries are going to be great for our 5 bedroom house. The install team of Ning H, Shea R, and led by Jafet M were polite, professional, courteous and took time to explain everything going on. They cleaned up after they left the jobsite each day. They even installed my power wall batteries in my garage at my request, doing a difficult electrical run through my crawl spaces in the basement. Much appreciated and looking forward to enjoying the power of solar through Sunrun from day one. Colt M our sales rep explained everything up front and coordinated design changes with us. Was a pleasure from first meeting with Colt to install day. Can’t wait to add the panels to my app and harness the suns power, and reduce my dependence on the electrical grid.

Horrible service

Worst solar company. My inverter was out in one year. They took 3 months to install the inverter which is covered under warranty. I had to make at least 30 phone calls. Representative has no clue. No knowledge. Please do not go to sunrun.

Solar install

They were great and friendly and very informative.

Sunrun Review

I am satisfied with the process, everyone was good to work with.

Worst customer service

One of the worst customer service I’ve ever seen in my whole life. We are keep paying more than contract price. We called them at least 10 to 15 times and every time they answered the case is elevated and will let you know. So I won’t recommend to anyone to use their services.

Don’t buy

Sunrun I am extremely frustrated and disappointed with how my solar system installation and service have been handled. My system has now been non-operational for approximately 19 months, yet I have continued making payments to Sunrun AND continued receiving high electric bills from my utility company. I was told when I purchased the system that my electric bill would be nonexistent or very low. Instead, I have been dealing with significant electric bills while also paying for a solar system that has not been producing power. Sunrun representatives have now acknowledged that my system is undersized. I was also told that the system was originally sized using my home’s square footage because I did not have 12 months of electricity usage history. The representative who sold me the system acknowledged that he did not advise me to wait a year before installing solar. To make matters worse, after months of being non-operational, Sunrun’s contractor identified serious problems with the original installation involving the mounts, lags, sealant, wiring, and roof, including concerns about the potential for roof leaks. My roof was replaced in April 2025. So I have been paying for a solar system that hasn’t been producing, still paying high utility bills, and dealing with potential damage to a relatively new roof. I have spent months contacting Sunrun, following up, waiting for inspections, waiting for reports, and waiting for repairs. This has gone on far too long. I need Sunrun to take responsibility and make this right. I want my roof properly restored, my solar system correctly repaired and sized, and the financial impact of having a non-operational system and continued high electric bills for 19 months properly addressed. This is not the solar experience I was promised. 19 months is unacceptable. @Sunrun, when are you going to make this right?

Incredible!

It was 101 degrees today in Orange, California and Josue and his crew installed my new solar system. They worked in hazardous conditions and did a magnificent job. I’m proud of this crew, and they deserve high praise for working under hazardous conditions. Thank you Josue and your crew!

Need Inverter and Backup Battery replacement

Solar went out April 2026, didn't notice until June 2026, reported to Sunrun. Was told it would take 3 - 4 weeks. It's now October and still waiting. Have sent multiple emails to our Case Manager. Only response is that it's been escalated, but parts are still on back order. Tried calling, asked for a Supervisor and was told I could only go through the Case Manager. In the meantime, our electric bill has skyrocketed due to the extreme heat.

Sales people sweet talk you then disappear

Sales people sweet talk you and make getting the panels on the roof an easy experience. BUT once the panels are on, you are on your own. Have had the panels for over 2 years (NEVER have been able to connect to the Tesla battery directly through the app; sales person said call a number--it was to an automated customer support line and still no help). More recently by account was charged 3 times instead of the usual auto-draft. Called the customer service line was told it would be fixed. Days go by; nothing changed. Went through the chatbot on the website. Got a reference number; nothing changed. As a mater of fact I was told that there was not a "formal" request and that it would be handled. Days go by STILL nothing. Customer service is embarrassingly bad. Avoid this company at all costs.

Friendly person

Professional work, friendly person, Clear explanation of the work process

Service and conduct

I had solar panels installed by Sunrun about two years ago, and unfortunately, my experience has been extremely disappointing. The sales representative gave me information that I now feel was misleading. I signed a 25-year lease for $182/month with a 3% annual increase. Looking back, I regret this decision and wish I had done more research before signing such a long-term contract. Six months after installation, I had my roof replaced. Sunrun removed and later reinstalled the panels, but they did not reinstall them according to the original design. Several panels were supposed to be on the east side and the rest on the north side. Instead, they placed all of them on the north side. I reported the issue, and Sunrun acknowledged the mistake. Their proposed solution was to move some panels and patch the existing holes. I was not comfortable with that solution. After numerous calls and discussions, they agreed to address the affected roof area, but insisted on using their own roofing contractor. I provided an estimate from my roofer, but Sunrun refused to pay it and provided a much lower estimate from their contractor. More than a year later, the issue is still unresolved. Meanwhile, my electricity bills are now significantly higher than they were before I had solar, and I am still paying the monthly solar lease. I have contacted Sunrun multiple times about the system’s production, but I was told they will not investigate the production issue unless I close the existing roofing case first. From my perspective, this feels like I am being pressured to accept their offer before they will address the production problem. Overall, this has been an extremely frustrating experience. I regret choosing Sunrun and would strongly encourage anyone considering them to do extensive due diligence. Carefully review the total long-term cost, annual increases, roof responsibilities, and what happens if the system does not perform as expected before signing.

Sunrun Solar Install

Jonathan & the Sunrun team were amazing. I look forward to spreading the good news in my community

Install

Team was knowledgeable, informative, efficient and friendly.

Solar with Battery

Glad to be joining the ranks of customers generating, storing, and using our own power. Looking forward to less dependence on the main grid and achieving greater cost certainty with the SunRun program.

Battery install

Great job everything looks great

Efficient work

Job was done perfect I’m Saving a lot of money now

Miserable and Unfair Experience

I got my panel installation done on March 6th and finally got the system working on September 15th. It took 7 months and me following up and escalating things every few days. City Inspection was rejected 4 times and got approved on 5th attempt. On top of all this, I found out that the rate and deal that I was offered are not same as my friends in my neighborhood. My friends who live in the same community got way better deal and rate than I did. It is unfair for the same company to offer different prices and rates. They have same number of panels and similar energy production.

Don’t fall for Sunruns promise

I had already purchased solar panels from Kumukit (Hawaiian Solar) which did cut my monthly HELCO bill to average $350/month, but sometimes higher because I didn’t purchase storage batteries. Sunrun came knocking with a promise they could reduce my bill to a flat rate of $300 monthly by installing more panels plus two Tesla batteries, which would be leased for 20 years. Bear in mind our household is two adults who are mindful of energy use. We only do laundry and run the dishwasher on sunny days and keep the central AC set between 76-78 and turned off at night. So now I’m paying $300 to Sunrun plus another $300 monthly average to HELCO! When something seems to good to be true it usually is!

Solar installations

The crew arrived early and on time they explained everything to me as they were installing things. They finished in a timely manner very respectful of my home. Overall, I’m happy with my service.

Communication stinks!

When signed up all went well. I got my son in law and daughter on board, promised a referral of $1000 and another bonus of $2000, all which I haven’t seen. I can’t even get a hold of the sales rep who signed us up. A woman I’ve been in contact with from Sun Run, I guess she handles issues, she did say monies will be her by 9/11, well it’s 9/16 and heard nothing. She said she will reach out to sales rep… sure… still nothing. So don’t believe anything Sun Run says!!! A billion dollar company… telling this 68 year old women one thing and was a lie… so buyer beware… look around!!!! Helene Gordon!!

Inept, Poor Follow-through

I am having work done on my property and requested that Sunrun relocate the batteries; however, they put in a work-order to temporarily remove and re-install the panels. I have made multiple phone calls, put in two work orders and spoke with many people--most of whom live out of state with a two-hour time difference. Not only did they just recently (in September) correct the work-order, but the 45-day clock restarts. My contractor cannot continue the work until the batters are relocated. Not only this, Sunrun charges over $3,000 just to relocate the batters, even though they did not ask my preference before the original instal. The burocracy is astounding! I cannot get a manager to return my call, even though they said they would, I speak with a different person each time I call, and some don't even document the conversation--causing other to start over documenting the complaint. IT WAS THEIR MISHANDLING OF THE REQUEST IN THE FIRST PLACE THAT CAUSED A DELAY--THREE MONTHS AND COUNTING.

Quick and quiet

Inherited the Lease, Now Sunrun Is Jeopardizing My Home Sale

I inherited a Sunrun solar lease when I purchased my home. I did not choose Sunrun, and after dealing with them for years, I would never choose them voluntarily. I am now trying to sell the home, and the buyers do not want to assume a solar lease. I have a contractual right to purchase the system, Sunrun has already issued me a Purchase & Sale Agreement and invoice for $10,956.48, and I am ready to pay them in full. Somehow, giving this company money has become nearly impossible. I have spent hours on the phone with Sunrun, including calls approaching an hour long. I am repeatedly told the issue has been “escalated” and that someone will call me back within 48 hours. The callbacks do not happen. I call again, explain everything again, and get sent through the same cycle. This is now jeopardizing the sale of my home. The experience before this was not much better. The panels never performed the way they were represented in the original sales literature. Sunrun advertises a performance guarantee, but the agreement makes customers wait two years between performance evaluations before the guarantee is reconciled. In my experience, the customer also has to do the legwork to identify the issue, follow up, document it, and push Sunrun to address it. Now I am in the absurd position of having buyers who do not want the lease, a written agreement from Sunrun allowing me to purchase the system, an invoice in hand, and the money ready to pay, yet Sunrun still cannot seem to complete the transaction. This is the worst company I have ever dealt with. I genuinely never imagined that trying to give a company more than $10,000 could be this difficult. If you are considering Sunrun, I would think very carefully about what happens years later when you sell your home, need service, want to exercise a guarantee, or try to buy out the system. The sales process is only the beginning of the relationship.

Had a great experience with Johnathan and the crew

Great experience with Sunrun! Their customer service team kept us informed at every step and handled all the paperwork seamlessly. The setup looks pristine and the communication was top-notch. I had an amazing experience working with Leaneth from Sunrun. She was incredibly professional, knowledgeable, and took the time to answer all of my questions about transitioning to solar energy. Leaneth made the whole process easy to understand, transparent, and completely stress-free. I highly recommend asking for them if you are considering Sunrun!

They had the best bargain and Derek Pifer was really awesome in the sales department. He was continually in contact with me as was Matt Harper the activation expert. I have had zero issues with my system and it has saved me a ton of money. I highly recommend Sunrun Solar for your solar needs. Derek was awesome! Very knowledgeable and patient. He deserves a raise

I am very satisfied with Sunrun’s products and service. I have had my solar system installed for more than seven years, and I have never experienced any problems. In my opinion, Sunrun is a trustworthy and reliable company. Some of my friends chose other solar companies, but after only three or four years, they either experienced equipment issues, found that their solar company had gone out of business, or couldn’t even reach anyone for support. Having a strong, established company like Sunrun gives me real peace of mind. I recommended Sunrun to one of my friends over six years ago, and they have been very happy with their system as well. We both have seen significant savings on our electricity bills over the years. I am truly grateful that I chose Sunrun, and I have no hesitation recommending them to anyone considering going solar.

🚨 WARNING: Sunrun took complete advantage of my elderly father. Their improper installation of solar arrays caused severe roof leaks over our garage. When my senior father called multiple times to report it, Sunrun representatives intentionally gave him the runaround, blamed him for the damage, and shirked responsibility. They left the roof leaking through TWO FULL WINTERS.I had to step in to protect him. Sunrun’s own third-party team did a water test and watched the water pour into our garage. It has now been over two months since that test, and they are still stalling, claiming they "don't have the paperwork." Meanwhile, a local 5-star roofing company came out and gave us a full report in just 2 days.Because of Sunrun's 2-year delay and bad-faith victim-blaming, my elderly parents now have a massive 5x5-foot dry-rotted hole in their garage, rotted structural 2x4 beams, and active mold growing in the ceiling framing. This is a severe health hazard to elderly homeowners. To make it worse, Sunrun removed half the panels over a month ago during peak summer, leaving them with skyrocketing utility bills and no repair schedule.Sunrun will happily damage your home, blame your elderly relatives, and run away when their installation fails. We are filing official complaints with the California CSLB and the California Attorney General for elder consumer abuse. Avoid this company at all costs.

We chose Sunrun to design and install a solar electric system for our home in AZ. They installed it in 2017 and it has generated over 140Mwh during the past nine years. This has resulted in average electric bills around $35 a month, which is great. But we have also had meter issues in four of the nine years during the summer months that have degraded system performance which has not been good. Overall, 4 stars for Sunrun. They are not perfect, but they are sure a lot better than other solar companies that have gone out of business or not maintained the equipment. Good job, Sunrun!