Sunrun Inc.

Had a very good experience with Sunrun solar and everything has gone according to schedule. My sales team and installers have been able to answer all of my questions. I would definitely recommend using Sunrun.

Initial interactions with the Sunrun rep were great—attentive, professional, and quoting us an estimated 27¢/kWh PPA rate. During the site survey, we were told our existing subpanel (installed for an EV charger) was sufficient and we wouldn't need a main panel replacement. A month later, the contract arrived with a jacked-up rate of 32¢/kWh. When questioned, they claimed we needed a new main panel and roof repairs. When we asked for the official Statement of Work to verify these new requirements, communication completely stopped and they ghosted us. Proceed with caution.

When a Sunrun sales representative came to my door, I explicitly informed him that we had just moved in and were planning major electrical upgrades. I told him we would be installing a central air conditioning system, water pumps, and upgrading our electrical panel from 110 amp to 220 amp to handle a significantly higher power load. Despite this clear information, the representative completely disregarded my warnings and based his calculations exclusively on old Eversource invoices from before the renovations. Because of his poor estimation, the number of solar panels installed is entirely inadequate for our actual energy usage. We were promised that our Eversource electricity bill would drop to zero and that we would only have to pay a single monthly bill for the solar panels. Instead, because of the representative's negligence and miscalculation, I am now stuck paying two separate bills every month: one to Eversource and another to Sunrun. When I tried to resolve this issue, Sunrun’s customer service was appalling: I called roughly 15 times, enduring hours of hold time with zero helpful solutions. Representatives repeatedly brushed me off, telling me to wait six months or an entire year for new readings. Finally, a Sunrun manager told me bluntly that nothing could be done, adding that if I wanted to cancel the contract, I would be forced to pay off the full cost of the panels immediately. In short, their attitude was dismissive and disrespectful. Sunrun locked me into a binding contract based on a flawed, deceptive sales pitch and refuses to take accountability for their mistake. Do not fall for their promises—save yourself the financial stress and avoid Sunrun completely.

Initial contact was great. Fast contact, prompt installation, really good staff for installation. PG&E held up the approval, so we got, essentially, 6 months of very low cost power. That was terrific. However, once approved and running under Sunrun, two of our three batteries quit and had to be replaced, just six weeks after approval. Now, in August, all three batteries have quit! And on the weekend, when I couldn't reach anyone at Sunrun. They are available on Saturday until 4:00, but the system quit after 4:00 pm. The batteries just started making a louder noise than usual and started discharging to the grid. In a half-hour they had completely drained, according to the app. Actually, the Tesla app showed the discharge and shutdown. For the entire weekend and Monday, until I called Sunrun, their app showed the batteries as fine and system normal, which it wasn’t. On Tuesday, I was sent an email and link to make an appointment. The link connection said no appointments for more than 90 days. I called and the person I got gave me an appointment for two days later. There is no one local to call and all the local people who were there for the install are not reachable. Support is either a very inefficient chat or a phone call to and overseas call center. This is not an acceptable support system. Sunrun owns the equipment and needs to maintain it. They charge substantially for their services and abandon the customer once installed. To have two equipment failures within 3 months and only 6 months after installation is unacceptable, poor business and not a great way to increase business. I was a big supporter of Sunrun, but not now.

Outstanding Customer Service. Ben knew his job. Very informative and explain all questions I had. My ratings 5 if 5.

Very disrespectful sales staff. Warning to all DO NOT DO BUSINESS with this company.

Was sold on a system from a sales rep that coincidentally is no longer with sunrun to generate over 100% to ensure the off season bills would be covered, for loss of energy produced thru aging panels , and to be able to gift credits . In reality I was sold a system that only generates 88% leaving me with a utility bill in off season and obviously nothing to credit . Was told I could add panels if need be or if I outgrew my system from sales rep at the time . Tried customer service got nothing resolved . Was in contact with sunruns senior expert Dalton Clarke for weeks tryn to address my issue and the only response I received was the contract was valid . Totally dismissing the fact I was misled by their sales rep. In my opinion and thru my experience with sunrun I would stay far away !

Do Not sign up with this company. All the bad reviews are exactly right.

I have had my solar system installed 5 months and have made 2 payments. I developed a leak over my kitchen light that I did not have before the installation. Sunrun states in their FAQ that they will advise you if you need a new roof and in my case, I do. They will not assist me with paying for the panel removals during the new roof installation and that is a $5,000.00 cost incurred to me. I do not recommend this company.

Although I needed to cancel the contract that I never should have signed I still want to praise their customer service when I called to cancel within the 5 days and to also praise the two gentlemen who came to the house to talk about solar. They were polite, professional, and so very patient. Hats off to Tony and Preston. It is no fault of yours that I had to change my mind.

Hazel provided excellent customer service. Explained thoroughly the advantages of having solar power, and also Sunrun's high reputation. Hazel helped me in EVERYTHING that needed to be done.

My system has not been producing since 7/11. Sunrun never notified me it was down. Today 7/24 I just happened to check out the app and saw it’s been down since 7/11. I contacted them, the first available service appointment available is 8/18. Five weeks for them to come and fix it. Who knows how long it would have been down if I didn’t check the app. Pathetic.

My Solar has been out for 1 week now and have been trying to schedule a service call for the past 3 days. Each day I am told that I need to wait 3 days to get scheduled, it's now 7 days and still waiting! Called this morning and spoke to a supervisor by the name of Humberto, call was disconnected and he never bothered to call me back! When I called back there was no record of this person speaking to me, I am beyond frustrated with this company, the lack of communication and customer service is horrible. If you are looking to get Solar don't go with Sunrun save yourself the hassle. This is how they treat customers who pay $50,000 for a system, it's only about the money for them.

Initially, I thought Sunrun was a good option vs FPL (Florida Power & Light). Shortly into my lease, I now see the many issues. There was such a push for a Tesla battery. The battery is a complete waste. It charges so and only lasts through the night if you barely run anything. If you run your AC (even at 82), the battery is drained by 1am and you're back on the grid. The cost benefit is horrible. I've very unpleased with my purchase. Would love to get out of it.

I was told one price by the sales rep and now trying to bill me for more. The job has taken 2 years to install and still not finished and now bills are coming. Paying more then i was with edison. Wish i would have never done this at all. Very very disappointed in the process and installation and customer service. I already told them to remove this crap and put a new roof and repaint my house. Im over this. Still need one more inspection with the county due to the fact the installators cut corners.

Foreman - Ryan Arnold Jose Rojas Ivan Orozco Richard Carrillo Did an amazing job and were super respectful. Great customer service.

Sunrun is great! Bought service out right in 2013 and it has worked great. Lower electric bills, money back from selling certificates and great service if system requires it.

Crew was outstanding super respectful and clean work Anthony and Steven did an amazing job with my install

We're 14 years into a 20 year lease, and the first 13 years were great. The past year has been a disaster. Essentially, the system and panels need to be replaced, and their output is completely inconsistent (and at times, non-existent). Sunrun's communication and customer service, which previously when things were working and seemed solid, have been lacking to say the least. Their customer chat and phone employees consistently say everything is working great... despite our system breaking down 5 times since October and needing to have technicians come each time. Finding someone to discuss replacing the panels and compensating us for producing less than 95% of its expected output (per the contract) has also been impossible: unreturned calls, unanswered emails, etc. Really disappointing from a company we've trusted until the past year. 

I have had a pre paid solar system for 14 years. In that time had an inverter replaced, optimizer and wifi card replaced. Each time it took months and constant calls to sunrun as well as complaints to the BBB and state contractors license board. Currently the wifi on inverter went out. Contact with solar edge who manufactures inverter stated it was a hardware issue with wifi card which needed to be replaced. In my case, contract states sunrun is responsible for repairs and should I have outside company repair system they would void any future problems. According to sunrun non customer service, the system is producing as designed and will not repair communication problem. They did however send me a document stating if I agreed to pay $600, they would send out a tech to diagnose the system. Sunrun is the worse company I have ever delt with. Please, if anyone is considering contracting with this company, think again.

For the fourth time Sunrun was a no show for a service appointment. This was their appointment they made to evaluate the performance of the system. Waited 5 hours for them to show up and nothing. Apparently they cancelled the appointment without notifying me yet the portal still shows the appointment. Unbelievable!

Wanted to make a post after working with the district manager, Anna Escobosa. Is a great salesperson and did an excellent great job. From not having a great experience with my other company, to having a better one now. I got all the information I needed with transparent communication on how to have the best solar experience and save money on my electric bill. With a local company. Big mahalo to Anna and her local office

I have a billing system that is dependent on paper billing. I do not use apps or emails to pay. I have my bills laid out in the order they are due. So this third rate company sends me the bill a week after it’s due. Now they are going to charge me for a paper billing system. I used Vivant and these jerks bought them out. I called but no answer. I am trying to not to use explicit language but these people are trash and I won’t recommend to anyone. Unless I don’t like you, then this company is great. For everyone else, don’t use them. Forget them. Save your time and money.

Call customer service number are the worse than any other company!!! And the solars panels are so cheap made!!! Only a few years ago and they are looking so old and discolored!!! Never seen like this before!!! I regret to signed up with them!!!

Risk of Damage to your home. I had a new roof put on the main part of my home and was charged production when the panels were not on the roof. I had to fight for credits, but did finally get them. Do not let them put panels ona flat roof. Weight, brackets are not on the roof trusses completely. Lots of people to answer the phone but field work is not good. Excuses. I had a leak around window and asked the panels be removed. They took 60 days. Excuse was they needed a permit. I personally check with the county permit office and no permit was applied for. After numerous calls and continued damage they removed panels 60 days later without a permit and extensive interior damage during a rainy period. Damage to bedroom, bathroom, den walls and ceiling. I had to repair at my cost. The original leak around the window was caused by a tennis ball stuck in downspout. My complaint is it took 60 days to remove panels Permit excuse or not? The panels were recently reinstalled over my garage to avoid serious damage if water leak occured again. The panels were placed back dirty and it appears the capacitar, not sure if that is correct spelling, is not working. Reinstall done without a permit. Second Tier Sub stated permit not necessary. Again, I checked with permit office this week and one as well as electrical permit required. I have had several service appts scheduled over the months and waited at home only to have no one show and find out it was cancelled. They do not call. Not everyone lives by their laptop. They use subs and then the subs use tier subs. I feel like I spend more time contacting and waitying for Sun Run then they are worth. They have a few good reviews and they are the lucky ones. I suppose it depends on who does the field work or how important they feel you are. Not efficient as a company.

I am a Sunrun customer in Puerto Rico, with a system installed by Freedom Forever and using SolarEdge equipment. Unfortunately, my experience has been extremely frustrating. Less than two years after installation, I experienced major production issues that required multiple service visits over several months. The problem was ultimately resolved only after SolarEdge engineers became directly involved in the troubleshooting process. For a few months the system appeared to operate correctly, but now I am once again experiencing production issues. According to the SolarEdge monitoring platform, several panels are showing little to no production, and overall system output has dropped significantly. What concerns me most is that I recently opened a service ticket, and after a remote review I was informed by email that the system was operating properly. However, the monitoring data clearly shows multiple panels producing either zero or only a few watt-hours while neighboring panels are producing normally. As a customer in Puerto Rico, where electricity costs are high and reliable backup power is extremely important during hurricane season, this situation is very disappointing. I invested in solar energy to gain peace of mind and energy security, not to repeatedly deal with unresolved production problems. I am currently waiting for Sunrun to properly investigate the issue and schedule a field technician. I hope this matter is resolved quickly, but based on my experience so far, communication and proactive follow-up have been major challenges.

The Petaluma office answered my questions and the panels are working well. Scheduling took a little time but the crew communicated on install day.

It has been over 5 months and all I hear from them is they need to inspect the damage for the THIRD TIME. The sales representative says he would take care of it for the first 2 months and then told me to contact customer support. Now the roof has been leaking thru the light fixture and damaged the ceiling. The attic insulation is wet now. My advice is RUN from SUNRUN.

My roof was left with holes after installation. I have been getting the run around for going on 6 months. Water came thru light fixtures. I had temporary repairs done. Sunrun sent an employee to inspect and he did more temporary repairs and told me he would report that the roof has extensive damage. Then Sunrun sent Absolute Exteriors to inspect damage. They reported to me the complete roof and insulation need to be replaced along with the ceiling. Now they said they need to send another company to inspect. The roof is less than 3 years old. The sales representative was so nice. I believed his story about helping Illinois by allowing a mini solar system on my roof. I am embarrassed that I believed his story. It is sad that a company like this can stay in business.

Just want to say thanks to Valentin and jose for taking care of my solar and battery installation had a great experience and smooth transition into solar, I would recommend them to who ever is thinking of having batteries and solar on their home.

Ben Malik with Sunrun came to my house and explain thoroughly the options for Solar. He was a fan of my dogs and my parent and didn’t seem to mind him giving him kisses anyway he was great and I just wanted to say I am a big feeling and looking forward to having Sunrun on my roof soon OK I did it

Good presentation of the facts and cost saving with solar.

Chris at Lowe’s Paramus I had a great experience with Chris during the recent check-in for my Sunrun services. He was very polite, professional, and took the extra step of offering batteries. His customer service and attention to detail were greatly appreciated.

Ben and Merlé were great! Low-key, no pressure, and very affable. The product also is a no-brainer. Immediately lowers your electric bill and guarantees low monthly payments. Great for fixed incomes and budgets. Sharon approached us at Home Depot. She also was friendly and very easy to talk to.

I started service with sunrun in 2020

Courtney was the best Sales Rep! Beyond professional and made the process so easy and smooth. Thank you!

Ben is very informative and pleasant to work with. The experience was very understandable. He left no questions unexplained.

Courtney was friendly and kept us informed through the whole process. We’re saving a bunch each month and appreciate the great service.

I am happy with the service they were quick and very friendly! They even came earlier to install! They were very supportive and communicative.

Very professional and helpful.

Sunrun lied about the rebates and about installing a new electric panel. They told us to lie to con ed about getting a tesla to get extra panels. We did not dothis. They sent techs out in high winds. Then they sold our data and now i get a ton of spam. I know it was them because on our paperwork they mixed my phone number up with my spouse name, so I know exactly who did it.

Hello Everyone, Please Do not buy or lease Sunrun solar. They are scamming you. They did it to me as well. They said all warranty and all shit they will handle includes maintenance. You will be saving this much and all. I have not saved any single penny and on top of that they are sending monthly bills. When marketing person came to me he said we will handle everything. When I talked to their customer relation manager, " He said we are not responsible for system is working or not. We track the system but it will take time to resolve the issue. Also, if system is not working still you need to pay and we will asset the system every 2 years and then we will refund." This is fraud and you guys should aware of it. They are taking your sign on all pages and nobody wants read those small letters terms and conditions. This is fraud!!!!! Be alert!!!!

If you enjoy being lied to and taken advantage of this is your company. They are liars and cheats. They do not inform you of any potential problems until they are already attached to your home and your bank account, costing you thousands of dollars in unforseen issues. Then when you need their assistance they pass the buck to every other incompetent employee with no resolution in sight. BEWARE, BEWARE, BEWARE. NEVER EVER DO BUSINESS WITH THIS LOWLIFE, GREEDY COMPANY.

I have had nothing but problems with this company. Unfair trade practices used by salesmen. Highly dissatisfied.

Over the course of less than three years, my Sunrun solar panels failed to function for extended periods on two separate occasions, each lasting several months. What made the experience particularly frustrating was that during one of those outages, the company was apparently aware the system was not operating properly and never proactively notified me. When I contacted customer service repeatedly for assistance, I consistently received polite acknowledgments that they “understood my frustration,” but little to no meaningful progress was made toward resolving the issue. I requested that a technician be sent to repair the system, only to be told that I did not have a performance guarantee and would therefore need to pay for the service call myself. This information turned out to be incorrect. After I continued pressing the issue, Sunrun eventually acknowledged that I did in fact have a performance guarantee and finally scheduled a technician. By that point, the panels had reportedly not been functioning for approximately six months, despite my numerous calls over many weeks simply asking the company to repair its own product. After the system was finally repaired for the second time, I requested reimbursement or compensation for the months during which the panels were not operational. A representative informed me that I would be eligible for a performance guarantee review in 10 months. Given the length of the outages, the repeated service failures, and the amount of time I spent trying to get basic support, I explained that waiting until then was unacceptable and requested a reasonable resolution immediately. The offer ultimately made by the company was, in my opinion, so inadequate that I decided it was better to wait the 10 months and instead share my experience. My experience was not defined by a single equipment failure — issues can happen with any company. What disappointed me most was the lack of proactive communication, the difficulty in getting the company to acknowledge its own obligations under the agreement, and the amount of effort required simply to have the system repaired.

Constantly schedule appointments for repairs. After 5 visits and 2 no shows still want another visit. Constantly calling off of work for their incompetence. Refuse to give any sort of credit. Will lie about not having product when they arrive. Received conflicting information on technician being "sick" but another rep said parts did not arrive.

I wrote a review regarding SunRun sub contracting Bright Planet Solar to do the installation on my roof. They did a horrendous job and left holes on my roof from having to remove the panels multiple times do to not being up to the town code. They covered the holes with metal but did not seal it properly and I have leaks. They did not want to take responsibility so I hired an attorney. We were in communication for a while but then when we had reached an agreement their attorney stopped contacting us. Lauren Lesser from SunRun contacted me about 3 months ago to explain to me that SunRun had closed the case because they said they stopped hearing from my attorney. We were still in communication with Bright Planet Solar's attorney for over a year until they stopped responding. Lauren promised that they will get to the bottom of this and will try to help. The first couple of weeks Lauren was on top of it but about 2 months ago when SunRun's attorneys were supposed to contact my attorney, they went silent again. This is just a horrible experience overall from both SunRun and Bright Planet.

The sales representatives tell you one thing, then customer service tells you something else. When the sales representative came to my house to go over the paperwork with us, he did not go over much of the contract. One, we were told that the bill was going to be a fixed bill! But we come to find out that it goes up 2.99% yearly! You cannot break the contract, if you want to, you have to purchase the entire system for about 45k! Also, we specifically asked about the panels if they, Sunrun will remove them for FREE when and if we need to have repairs done to our roof. The sales representative said yes, 100% this will be free of charge. But guess what! NO! They will charge you to remove the panels and reinstall them! The deception! Well this is how they get sales! They just lie through their teeth! So if you are thinking of getting solar panels, DO NOT get them through Sunrun! They are full of it!

Entered lease for a 25 panel 10.25kw system. Max output is only 7.6kw because Sunrun undersized the system with a 7.6kw inverter. I get the same output when I cover 6of 25 panels with a drop cloth. This is not an accident. This is so they can stand behind their production output as the panels degrade over time. So I am paying for 6 panels that are useless. When asking for anything, they just throw the “you agreed to the terms” in your face.

Completely pressured sales tactics and outright lies. "We're going to fill out two APPLICATIONS . . . " Turns out the second "application" was a sales and installation contract I had to sign "before anyone steps foot on your property" WITHOUT Sunrun telling me what the purchase price would be. Who signs a contract without knowing the cost? The Sunun representative also outright lied that he "was with the State," and kept saying "the State tells us," to fraudulently induce by stating falsely that he was employed by the State (when his email address is with Sunrun.) To top it off the representative was a young man who demeaned the young woman who had come to my door before him, describing her as "just an intern." He was condescending to a woman (me) much older than him, with more life experience, and advanced degrees over the Cal Poly degree he kept bragging about during his scammy sales pitch. Fortunately, I saw that the second "application" was actually a 25-year sales/installation contract with a 5-day cancellation period and no indication of any cost or purchase price and did not sign. The whole experience was highly unpleasant.