Sunrun Inc.

I have a billing system that is dependent on paper billing. I do not use apps or emails to pay. I have my bills laid out in the order they are due. So this third rate company sends me the bill a week after it’s due. Now they are going to charge me for a paper billing system. I used Vivant and these jerks bought them out. I called but no answer. I am trying to not to use explicit language but these people are trash and I won’t recommend to anyone. Unless I don’t like you, then this company is great. For everyone else, don’t use them. Forget them. Save your time and money.

Call customer service number are the worse than any other company!!! And the solars panels are so cheap made!!! Only a few years ago and they are looking so old and discolored!!! Never seen like this before!!! I regret to signed up with them!!!

Risk of Damage to your home. I had a new roof put on the main part of my home and was charged production when the panels were not on the roof. I had to fight for credits, but did finally get them. Do not let them put panels ona flat roof. Weight, brackets are not on the roof trusses completely. Lots of people to answer the phone but field work is not good. Excuses. I had a leak around window and asked the panels be removed. They took 60 days. Excuse was they needed a permit. I personally check with the county permit office and no permit was applied for. After numerous calls and continued damage they removed panels 60 days later without a permit and extensive interior damage during a rainy period. Damage to bedroom, bathroom, den walls and ceiling. I had to repair at my cost. The original leak around the window was caused by a tennis ball stuck in downspout. My complaint is it took 60 days to remove panels Permit excuse or not? The panels were recently reinstalled over my garage to avoid serious damage if water leak occured again. The panels were placed back dirty and it appears the capacitar, not sure if that is correct spelling, is not working. Reinstall done without a permit. Second Tier Sub stated permit not necessary. Again, I checked with permit office this week and one as well as electrical permit required. I have had several service appts scheduled over the months and waited at home only to have no one show and find out it was cancelled. They do not call. Not everyone lives by their laptop. They use subs and then the subs use tier subs. I feel like I spend more time contacting and waitying for Sun Run then they are worth. They have a few good reviews and they are the lucky ones. I suppose it depends on who does the field work or how important they feel you are. Not efficient as a company.

I am a Sunrun customer in Puerto Rico, with a system installed by Freedom Forever and using SolarEdge equipment. Unfortunately, my experience has been extremely frustrating. Less than two years after installation, I experienced major production issues that required multiple service visits over several months. The problem was ultimately resolved only after SolarEdge engineers became directly involved in the troubleshooting process. For a few months the system appeared to operate correctly, but now I am once again experiencing production issues. According to the SolarEdge monitoring platform, several panels are showing little to no production, and overall system output has dropped significantly. What concerns me most is that I recently opened a service ticket, and after a remote review I was informed by email that the system was operating properly. However, the monitoring data clearly shows multiple panels producing either zero or only a few watt-hours while neighboring panels are producing normally. As a customer in Puerto Rico, where electricity costs are high and reliable backup power is extremely important during hurricane season, this situation is very disappointing. I invested in solar energy to gain peace of mind and energy security, not to repeatedly deal with unresolved production problems. I am currently waiting for Sunrun to properly investigate the issue and schedule a field technician. I hope this matter is resolved quickly, but based on my experience so far, communication and proactive follow-up have been major challenges.

The Petaluma office answered my questions and the panels are working well. Scheduling took a little time but the crew communicated on install day.

It has been over 5 months and all I hear from them is they need to inspect the damage for the THIRD TIME. The sales representative says he would take care of it for the first 2 months and then told me to contact customer support. Now the roof has been leaking thru the light fixture and damaged the ceiling. The attic insulation is wet now. My advice is RUN from SUNRUN.

My roof was left with holes after installation. I have been getting the run around for going on 6 months. Water came thru light fixtures. I had temporary repairs done. Sunrun sent an employee to inspect and he did more temporary repairs and told me he would report that the roof has extensive damage. Then Sunrun sent Absolute Exteriors to inspect damage. They reported to me the complete roof and insulation need to be replaced along with the ceiling. Now they said they need to send another company to inspect. The roof is less than 3 years old. The sales representative was so nice. I believed his story about helping Illinois by allowing a mini solar system on my roof. I am embarrassed that I believed his story. It is sad that a company like this can stay in business.

Just want to say thanks to Valentin and jose for taking care of my solar and battery installation had a great experience and smooth transition into solar, I would recommend them to who ever is thinking of having batteries and solar on their home.

Ben Malik with Sunrun came to my house and explain thoroughly the options for Solar. He was a fan of my dogs and my parent and didn’t seem to mind him giving him kisses anyway he was great and I just wanted to say I am a big feeling and looking forward to having Sunrun on my roof soon OK I did it

Good presentation of the facts and cost saving with solar.

Chris at Lowe’s Paramus I had a great experience with Chris during the recent check-in for my Sunrun services. He was very polite, professional, and took the extra step of offering batteries. His customer service and attention to detail were greatly appreciated.

Ben and Merlé were great! Low-key, no pressure, and very affable. The product also is a no-brainer. Immediately lowers your electric bill and guarantees low monthly payments. Great for fixed incomes and budgets. Sharon approached us at Home Depot. She also was friendly and very easy to talk to.

I started service with sunrun in 2020

Courtney was the best Sales Rep! Beyond professional and made the process so easy and smooth. Thank you!

Ben is very informative and pleasant to work with. The experience was very understandable. He left no questions unexplained.

Courtney was friendly and kept us informed through the whole process. We’re saving a bunch each month and appreciate the great service.

I am happy with the service they were quick and very friendly! They even came earlier to install! They were very supportive and communicative.

Very professional and helpful.

Sunrun lied about the rebates and about installing a new electric panel. They told us to lie to con ed about getting a tesla to get extra panels. We did not dothis. They sent techs out in high winds. Then they sold our data and now i get a ton of spam. I know it was them because on our paperwork they mixed my phone number up with my spouse name, so I know exactly who did it.

Hello Everyone, Please Do not buy or lease Sunrun solar. They are scamming you. They did it to me as well. They said all warranty and all shit they will handle includes maintenance. You will be saving this much and all. I have not saved any single penny and on top of that they are sending monthly bills. When marketing person came to me he said we will handle everything. When I talked to their customer relation manager, " He said we are not responsible for system is working or not. We track the system but it will take time to resolve the issue. Also, if system is not working still you need to pay and we will asset the system every 2 years and then we will refund." This is fraud and you guys should aware of it. They are taking your sign on all pages and nobody wants read those small letters terms and conditions. This is fraud!!!!! Be alert!!!!

If you enjoy being lied to and taken advantage of this is your company. They are liars and cheats. They do not inform you of any potential problems until they are already attached to your home and your bank account, costing you thousands of dollars in unforseen issues. Then when you need their assistance they pass the buck to every other incompetent employee with no resolution in sight. BEWARE, BEWARE, BEWARE. NEVER EVER DO BUSINESS WITH THIS LOWLIFE, GREEDY COMPANY.

I have had nothing but problems with this company. Unfair trade practices used by salesmen. Highly dissatisfied.

Over the course of less than three years, my Sunrun solar panels failed to function for extended periods on two separate occasions, each lasting several months. What made the experience particularly frustrating was that during one of those outages, the company was apparently aware the system was not operating properly and never proactively notified me. When I contacted customer service repeatedly for assistance, I consistently received polite acknowledgments that they “understood my frustration,” but little to no meaningful progress was made toward resolving the issue. I requested that a technician be sent to repair the system, only to be told that I did not have a performance guarantee and would therefore need to pay for the service call myself. This information turned out to be incorrect. After I continued pressing the issue, Sunrun eventually acknowledged that I did in fact have a performance guarantee and finally scheduled a technician. By that point, the panels had reportedly not been functioning for approximately six months, despite my numerous calls over many weeks simply asking the company to repair its own product. After the system was finally repaired for the second time, I requested reimbursement or compensation for the months during which the panels were not operational. A representative informed me that I would be eligible for a performance guarantee review in 10 months. Given the length of the outages, the repeated service failures, and the amount of time I spent trying to get basic support, I explained that waiting until then was unacceptable and requested a reasonable resolution immediately. The offer ultimately made by the company was, in my opinion, so inadequate that I decided it was better to wait the 10 months and instead share my experience. My experience was not defined by a single equipment failure — issues can happen with any company. What disappointed me most was the lack of proactive communication, the difficulty in getting the company to acknowledge its own obligations under the agreement, and the amount of effort required simply to have the system repaired.

Constantly schedule appointments for repairs. After 5 visits and 2 no shows still want another visit. Constantly calling off of work for their incompetence. Refuse to give any sort of credit. Will lie about not having product when they arrive. Received conflicting information on technician being "sick" but another rep said parts did not arrive.

I wrote a review regarding SunRun sub contracting Bright Planet Solar to do the installation on my roof. They did a horrendous job and left holes on my roof from having to remove the panels multiple times do to not being up to the town code. They covered the holes with metal but did not seal it properly and I have leaks. They did not want to take responsibility so I hired an attorney. We were in communication for a while but then when we had reached an agreement their attorney stopped contacting us. Lauren Lesser from SunRun contacted me about 3 months ago to explain to me that SunRun had closed the case because they said they stopped hearing from my attorney. We were still in communication with Bright Planet Solar's attorney for over a year until they stopped responding. Lauren promised that they will get to the bottom of this and will try to help. The first couple of weeks Lauren was on top of it but about 2 months ago when SunRun's attorneys were supposed to contact my attorney, they went silent again. This is just a horrible experience overall from both SunRun and Bright Planet.

Entered lease for a 25 panel 10.25kw system. Max output is only 7.6kw because Sunrun undersized the system with a 7.6kw inverter. I get the same output when I cover 6of 25 panels with a drop cloth. This is not an accident. This is so they can stand behind their production output as the panels degrade over time. So I am paying for 6 panels that are useless. When asking for anything, they just throw the “you agreed to the terms” in your face.

Completely pressured sales tactics and outright lies. "We're going to fill out two APPLICATIONS . . . " Turns out the second "application" was a sales and installation contract I had to sign "before anyone steps foot on your property" WITHOUT Sunrun telling me what the purchase price would be. Who signs a contract without knowing the cost? The Sunun representative also outright lied that he "was with the State," and kept saying "the State tells us," to fraudulently induce by stating falsely that he was employed by the State (when his email address is with Sunrun.) To top it off the representative was a young man who demeaned the young woman who had come to my door before him, describing her as "just an intern." He was condescending to a woman (me) much older than him, with more life experience, and advanced degrees over the Cal Poly degree he kept bragging about during his scammy sales pitch. Fortunately, I saw that the second "application" was actually a 25-year sales/installation contract with a 5-day cancellation period and no indication of any cost or purchase price and did not sign. The whole experience was highly unpleasant.

Purchased a new home. Sun Run installed my solar and power wall. They used the wrong wiring 10 awg SOLID instead of 8 awg stranded wiring. Caused thermo resistance and melted the shielding and wire on the PV terminal inside PW. Powerwall was falling for months (9) before they fixed it resulting in an 6k PG&E True-up bill. They stated because I purchased the Solar instead of renting it that it was my issue, not theirs, and they won’t cover the true of Bill under their performance guarantee. Even though it was an installer issue. To remedy it, instead of replacing it with the proper standed wiring, stated by Tesla, they just cut the burnt wiring off and jumper stranded wiring to the PV terminals. Cheap hack way of resolving it. I would highly recommend not using Sun Run. So basically they did an improper install, don’t fix it correctly, and didn’t cover me in their performance guarantee and left me stuck with a 6k pge bill. Shame on them.

I finally connected to a customer satisfaction person after 7 months of issues with my solar. I felt I was finally being supported through my issues with Sunrun Solar Powerwall failure and downtimes. Now, I’ve been ignored for a week, asking for answers to questions via email. I’ve left vm and emails with no response. What am I supposed to think? Do I feel supported? Absolutely not!

Yes my name James Rutledge i wanna make sure that the crew that was at my house 503 north 2nd street in Little Academy. They were professional respectful courteous and answer every question we had, and everybody cleaned up after themselves. The work looks immaculate. These guys did a great job and they should be given this recognition one way or another. This crew was amazing and i've been on lots of job sites in my past.

Last week I had a service call on my solar system on my roof. Sunrun is the company who put it up and it needed some work JAN MONTALVO was the employee that came out. He was by far one of the best employees I have ever seen every safety item that OSHA would want. He followed unbelievably so he was so oriented to it. He fixed the problem on one of my inverters, he still didn’t see enough output so he went up on the roof. He found where one of the leads had gotten corroded on a line and he fixed it. Then he came down and ran run again to see how much it was put now. He was so detailed that you couldn’t ask for a better employee. I’ve run companies most of my life. I’ve had 860 employees for me at one time. Let me tell you. This is a great employee. I told you when he was here. If I was still doing my regular job I would’ve hired him from the company he’s working for because he was that efficient and dedicated to doing what was right for the Customer. It is great to see employees like him. you are blessed Sunrun to have this man working for you. He is great.

Worst customer service,,debris in front and back yards,,in pool and pool deck,, I would not recommend to anyone,,no management or follow up,,no response to complaint

This company is the biggest cancer I've ever seen. Company can't get shit right. Avoid like thr plague.

BUYER BEWARE - Our system had been down for months SUNRUN have consistently let us down, from Customer service who don't reply on time to technicians who just fail to show uop and reschedule multiple times! We mad the big mistake of trusting them - If I could give them ZERO stars I would - BUYER BEWARE - if your system goes down and and youve spent multiple tens of thousands to install it then you'll likely be getting HIGH electricity bills and SUNRUN will not care! you'll be on your own - BUYER BEWARE - do NOT use this company!

Have been with sunrun for 3 years , saves a lot of money especially in the summer time

what ever you do DO NOT sign up with Sunrun terrible service and no guarantees that the equipment will work I had 3 outages and 3 times the battery back up failed and they would not pay for my losses stated that in the contract it says no guarantee for the system to work cant get customer service to help and they make appointments 2 weeks out never same day or next day

Trying to get your referral reward from SunRun? Dont count on it. After numerios calls and a lot of time on the phone I still haven't got my referral. I should have learned after the 1st time I did a referral and didn't get the $500 I was promised. Now a second time I was promised the $500 referral verified everything again and I get, well open up a ticket to get that to you. 4 months later still noting. Just know if you refer Sunrun dont expect them to follow through with giving you the referral money.

They are currently trying to sue us because we haven't had the panels up in a few years before the end of the contract. However when you go to cancel they won't get back to you and won't help you fix your problem. We had to pull an insurance claim out raising the premium on our home all because these idiots don't know how to make a fair contract and now they are trying to take us for everything we're worth. TERRIBLE COMPANY I hope they get more competent people to take over or abolish this shit company immediately.

The process of installing solar with Sunrun began in septemper of 2024, full payment to Sunrun ($46,000) was made in september of 2025 and here we are in April 2026 and not a single kilowatt of solar power. Completely unacceptable business practices, incapable of getting of completing a job in a timely manner. Extemrely frustrating and disappointing. I do not know the system size in kilowatt hours but put in a figure to be able to send this message

Chris . F from sunrun very good.

System fails once again, battery literally melted from the bottom and took months to replace, no show appointments and months to fix, I turned off autopay when I seen their system fail and here we are. After all that time they want me to backpay them 820+ for the 4 months of no batteries and they said my panels worked so I owe them for service, they’ve offered $200/ I rejected and now $400 final good will offer which I’m also rejecting. If you’ve read this far congratulations, now I’ve been through this with them before where my bill racked up to over $1200, yet those case managers credited the account and got me back to fully operational before, I’m not sure what happened in the years following but it seems their customer service is depleted and they just threaten you and bombard you with automated calling systems and now I’m apparently past the point of payment where I’m tinkering on the verge of disconnect which is their next plan of action. They finally replaced the battery which melted with THE SAME BATTERY TYPE but this new battery is just the old model with a metal bottom now so you CANNOT SEE IT MELT this time but its inevitable that it’s going to fail again, but it will take longer to detect as it’s not visible to you anymore. I also am aware now that they employed the salespeople at the time of sales to push these LG BATTERIES even though they knew it was a failed product and I know this because that salesperson quit because he couldn’t do it to us and maintain integrity within our communities and has told me this post employment. Sunrun is such a failure of a company that locked so many people into horrible leases and lacks accountability and integrity, as a business who is monitored by the BETTER BUSINESS BUREAU it amazes me that they still are able to operate in 2026, I’d be ashamed to wear the uniform and noticed they no longer stand in Home Depot and Costco to get people locked into their horrible business and failure of products and equipment.

If I could get this company, a zero I would! They convinced me too invest in solar panels and that they were the number one company with great support two years later my roof leaks profusely and I have three professional contractors that proved it was because of a faulty installation. It’s been three months and I cannot get anybody to help me. They won’t even remove the panels so that I can get the roof repaired. I am so disappointed that I ever got solar panels. Much less chose Sunrun. The bill did not save me any money at all as they only divided up the average and now it seems to go up every year complete waste of time costing me now over $50,000 and still climbing

Please contact me at 617-837-1099

We had a very disappointing experience with Sunrun and would not recommend them. We were promised a $500 referral credit for referring a family member. I referred my brother, who completed installation, and the referral was later denied with no clear explanation. My mother also referred me and was denied her referral credit as well. This feels very misleading. The installation process was also problematic. Our system failed inspection because required components (including the car charger discussed during setup) were not installed properly. After that, it took months to get the system turned on due to poor coordination between Sunrun and the city inspector. On top of that, we are now paying more than we were before going solar, which is the opposite of what was represented during the sales process. To make matters worse, we recently had another solar company review our system and learned that we were given one of the lowest-tier battery options without this ever being explained to us. Customer service has been dismissive and has not offered any real solutions. We have filed a complaint with the Better Business Bureau and are still hoping for a resolution, but based on our experience, we would strongly advise others to be cautious.

Sunrun is the worst. First and foremost the friend who referred me has been unable to collect her referral money because they claim I didn’t refer her in time. But I had given her name to our salesman, Chris, when I signed up. Next, there was a delay in permitting, which is their responsibility, not mine, and the system didn’t turn on until September. My winter PG&E bill was about $400 monthly IN ADDITION TO my SunRun payment. Finally, I changed my payment date and was not told that the system would always show a past due balance. Which it now does. Despite my having paid them every single month. I can’t wait to move so I don’t have to deal with this company.

There is clearly an issue with my system. My recorded generation accepted by my electric provider has decreased by 65% between 2024 (avg production of 1452.5 KWH) to 2025 (avg of 516.42 KHW). So far in 2026, that average has gone down further to 467 KHW. Sunrun did not seem willing to help, they indicated basically there was nothing wrong with the system (numbers don't lie), and now I need to initiate a form which basically requires me to relinquish any and all legal remedies except arbitration if a dispute arrives. Further, per Sunrun's monitoring, my system is meeting expectations per my contract, so I will not be eligible for any reimbursement. However, my electric provider bills have gone from an average of $20.19/month in 2024 to $269.72/Mo in 2025 (more than 10x increase). My electricity requirements have increased as well (avg. 1431.9 khw used in 2024 vs. 1756.08 khw used in 2025), but that change is only a 23% increase, and should not result in a 10x increase in my electricity bill. Sunrun is not providing this customer the service it promised.

I have been a Sunrun customer since 2021. We have had issues and concerns with a number of customer service and overall technical performance areas. Recently, we had our Tesla battery which was purchased from Sunrun with our Sunrun system completely die in less than five years. This problem was exacerbated by a supply chain issue. But over the course of my conversations with Sunrun I was repeatedly told this is really not a Sunrun issue because this is a Tesla battery and it is not the company's responsibility. This became the overall theme with everyone from untrained and unknowledgeable reps who lacked any empathy for the situation to people at the top that proved to be snakes. One of these people, Joe Nath, a top customer realations employee said that we would have a conversation about compensation, which he said was owed to me for the technical issues and the way I was treated as a client. Speaking with Joe last week after the new battery was installed, he determined that he could give me no more than $150 dollars for my trouble and time. I called this amount insulting and to date have not accepted the check from the docusign documents given to me to absolve Sunrun for their issues. I have had solar with small companies like Apex in New York. Their customer service team was amazing, attentive, and empathetic if there ever was an issue, which was rare. Sunrun, one of the largest solar providers is a completely different experience ran like the people that represents them, shady and incompetent.

Avoid Sunrun. All your money goes to the execs for mediocre results while employees need 1-2 other jobs to stay afloat.

Tony Ricketts was excellent. Very well knowledgeable about everything. Made sure we understood everything. Always available to help with questions. Well mannered and easy to talk with. Checking in with us often. Couldnt ask for a better Sunrun manager. Will highly recommend him and Sunrun to others.

Apparently Sunrun bought out my contract through my original solar company, however, they could not locate my account. Turns out they put my account with my husband, under my mom's name and at an address she doesn't live at. My unit hasn't been working for months and I was frustrated the first time I called that I just left it since it was Winter time. Today, I called, I could barely understand the gentleman helping me but still cannot understand how two accounts got lumped into one and they aren't aware that my unit is down and not working? If you're going to purchase another Solar company, maybe you should make your new customers aware. Now I have to sign documents for them to separate the accounts? None of this makes any sense, not to mention I am in AZ and this wasn't a state option when leaving this review. Beyond frustrated.