Elizabeth Baez | Farmington, New Hampshire | 01/29/2025
Professional
Great project
Taylor B | Ludlow, Massachusetts | 01/27/2025
Company is not trustworthy and definitely not truthful
I had my sunrun person first come in May 2024 and he was fantastic from start to finish when it was installed in September 2024. I referred a friend and they were getting gift cards to compensate for the crazy cost of eversource until their panels were installed, which happened in about half the time that ours took to install and we never once received these gift cards as well. In January 2025, the panels started to really not produce very well. There had been a few days here and there every single month where there was almost no production prior to this and nothing was done. When I saw the issue error, I contacted Sunrun after a couple of days just to see if it would go away or if they would contact me, but nobody actually did anything. I called up and they just gave every reason in the book, said they would make a ticket and I would get a call within 24 hours. A few days later I called back to see what was going on and they told me the case was closed and that the panels were working but the app then said that there was an error still, and they just made more excuses. Nobody will call me back and people refuse to actually be honest and I will 1000% never be referring people again and once the contract is up, we will be gone. They’re not trustworthy, they’re not truthful, and I have talked to some really rude people as well. I regret getting these because now we are paying triple the amount for our eversource bill on top of what we pay, Sunrun.
Jeleel Hassan | Staten Island, New York | 01/27/2025
Solar Scam
The greatest regret of my life is dealing with the sunrun. For the past 1 year and 6 months now, my solar panel has been faulty and I tried my best to reach them, but all my effort is abortive. From the manager, and rep, they are all garbage.
Family in Anaheim | Anaheim, California | 01/26/2025
Do not use Sunrun
We installed Sunrun a couple years after we moved into our home. The rep approached my husband at Costco and convinced us to take advantage of the solar rebates before they expired. We live in Sunny Orange County where it's sunny and hot alot so it seemed to make sense. This was the biggest mistake we made with our home. Since then, we have had leaks in almost all areas of the house where there are panels. There have been leaks in both my children's room, our master bedroom. The leaks have caused countless issues, and roof people coming in and out. We have dealt with leaks every time it is "rainy weather" and there have been serious leaks at least 6 times now in the last 6 years. SUNRUN keeps pushing us off to the roofer that installed, and will not cover these issues even though they are all completely due to the solar panels and installation. We have spent more than $15K in roof repairs POST installation. SUNRUN has not given us the service promised, and we regret installing with them at all. Please save your money and do not install with SUNRUN. Do you research and find another responsible party. Even though Costco allows them to cooperate with them, this is one instance where I think Costco has made a big mistake in trusting a company that does not have the integrity they say they do.
Troy | Colorado Springs, Colorado | 01/26/2025
Sunrun is the worst company I have ever dealt with. It started with the salesman. He never delivered anything he promised, as a matter of fact he just disappeared after the sale was final. It took them a year to even get started on the install. It's now been two years after that, and my roof leaks. They say that wasn't there fault, I never had a leak until now. Just a horrible company to work with. My neighbors had a company come in a year after me, they had the install done before me, and no complaints. Stay away from Sunrun.
Maryann adams | Denver, Colorado | 01/25/2025
Wow!
Had always been told I had too many trees so I didn't expec. That was 3 months ago and currently the new box & mast are instalked, the solar panels are on & inspection is scheduled in 2 days.t anything to happen
Petaluman2025 | Petaluma, California | 01/25/2025
Not Professional
While we are happy to have solar panels we found Sunrun installation and follow through to be quite unprofessional. From the way they first treated our property all the way to final steps and communication, we have felt that we as their customers were last on their list of importance. In other words, very definitely not what we expected and extremely disappointing.
John Pawlowski | Fort Worth, Texas | 01/23/2025
Everyone was polite . They cleaned up when the job was done and they explained what they added to my system.
Ryan Burgess | Tampa, Florida | 01/21/2025
DO NOT HIRE!!!
Please do not hire them. Hire any other company. They will tell you anything you want to hear to sell you on their product. I have been going through problems since I hired them on April of 2024 and still not resolved. The salesman never got back to me, I had a customer service rep assigned and he never gets back to me. Company is absolute trash. I promised them I would leave bad reviews on any and every platform I can.
Cutlercory | North Las Vegas, Nevada | 01/21/2025
Sunrun Solar
Sunrun Solar has been outstanding to work with from the very beginning when we attended a solar informational meeting at our HOA community center. Robert was a sales person and he was excellent. The process from the sales contract to installation when very smooth, and Sunrun took care of everything. We had a install coordinator, and a customer service contact person who walked us through any questions we had. The entire process was completed in less than about 35 day’s. They took care of the information needed for NV Energy Co, and they also were very fast and efficient. 5 Stars to Sunrun Solar, we highly recommend them for any solar needs.