Reviews by Jay Levine

SunPower

My experience with SunPower has been a nightmare from the very beginning!! Worst decision ever, when the salesman was standing in my kitchen I expressed how important it was that I get system big enough to handle my consumption. My wife and I did not want 2 electric bills. We had nit yet moved into our new home and I suggested we wait until we had a years worth of bills so we could get the right size system. Our salesman Steve R, swore up and down that they would design a system that would cover all of our consumption. Not even close!! I have had a JCP&L bill in 5 of the last 12 months. I was told the install would take 2 days it took over 2 weeks! The monitoring system they promised is an absolute joke, it has not worked since day one! I have to rely soley on their word to know how many killowatts my system has produced. The latest debacle is my roof has sprung a leak, they sent a company they have on retainer to investigate. The crew determined that there was a leak because the bolts used to secure the system to the roof didn't have the proper amount of sealant. They assured me they fixed the problem. During our last rain storm I can hear water drip, drip, dripping inside my bedroom wall. When I brought this to their attention they told me because there is no evidence of damage in my house they are not willing to do anything. They want my Sheetrock to decintegrate before they will do anything. The report by the repair crew clearly states the issue was caused by the solar installation, but they want me to hire my own roofer. They even tried to tell me the report had a "typo" where the report stated that the leak was caused by the solar installation. I can't stress enough how horrible my experience has been with SunPower. Stay away!!!!... read more

Type: Other

Reviewed: 02/25/2019