Layton, UT
Layton, UT
I have waited a year to provide this review to make sure it is not an emotional response and see if anything improved. Brio seems to have a problem with communications after the contract is signed. For example I had no idea when they were going to start install. I called the salesman and he called me right back and provided me the information. They did the install and I heard nothing. I called again and was told I had to set up net metering with the power company. We got that done. I called the sales man back and asked if the install was complete. He said yes. That is when I discovered there were three panels missing. I called the sales man and he had them come out and install the rest of the panels. Now we were done. I noticed the system was not turned on. So I turned it on myself otherwise now a year later it would still be off. I have had solar water heater in the past and based on what I have had for the past year I would say I am happy with having solar. I even think Brio Solar is a good company they just need to work on their post sales communications. I had to call them today because I was concerned the system may not be working as it should be. They answered quickly we checked a few things and he confirmed it may not be generating the right amount of power. We rebooted the system and we are going to check again on Monday. If it has not improved they will send an electrician out. One other thing I wish they had told me that for an additional cost I could purchase the ability to monitor the health of my system. I would have happily paid that at the time of the install.... read more
Type: Residential Electric
Reviewed: 08/24/2018
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