Reviews by Christina L.

Global Efficient Energy

STOP!!!! DON’T USE GLOBAL EFFICIENT ENERGY OR ANY OF THEIR OTHER COMPANIES!
In or about October 2014 I received a phone call about installing Solar panels and saving a lot of energy. It sounded good so I agreed to have a salesman come to my door and give me the information.
The salesman named Mike came to my home and gave me the information concerning Solar panels and how much they would save me on my energy bill every month. Mike also said he would have Radiant Barrier installed in my attic and wrap my hot water heater. Mike went on to explain that the electric energy coast would be rising and I should act now. I was told by Mike and Global Efficient Energy Webb site that we even get solar energy at night, just not as much.
I had my solar panels installed 1/21/15 by Global Efficient Energy to install 8 solar panels, install radiant barrier in my attic and wrap my hot water heater. I was guarantee 40% savings and that has not happened. I was told by the salesperson Mike and also on their Global Efficient Energy web site that I would get solar energy 24 hours per day that has not happened. Lies! Lies! And more Lies. I contacted the customer service and was only told I had to wait the full year. I called and asked to speak to the salesman Mike and was told he no longer worker there
I also contacted Aqua Finance to get a refund and was also told by them I could not do anything until a full year.
Customer service at Global was very rude. I sent numerous e-mails to them. Whenever I called to speak to a certain person that I was working with, I was told they don't work there anymore. I could never get a straight answer. At the end of my year, I saved about 20% for the whole year.
I keep asking for the Owner Abe Isa phone number or e-mail I was told they could not and would not give it to me. I finally found Abe Isa email address on LinkedIn and sent him an e-mail on February 21, 2016 and as of to date I have not heard a word from him.
When I called back and told them I wanted all my money back because I had not gotten my guarantee savings every month as per my contract, I was sent to yet another person. After several people later they finally sent out an installer who installed an additional 4 solar panels which were different from the ones I had originally installed. After the first full month of now having an additional 4 solar panels which equals now 12 solar panels, I saved about 2% that month. Once again this is ridiculous, so I sent yet another e-mail, and as always given the run around. I finally asked them to install the envoy communication (which I found out should have been installed from the start, but was not) so I can see if the solar panels are working or not. The person at customer service asked me if they were on my contract and I needed to go read it. I reply back that this should have been part of the solar panels, because if you do not have this you have no way of knowing if the panels are working or not. She told me I had to wait because she was too busy because she had 600 other people to deal with ahead of me. I sent her back an e-mail and told her if she would just mail it to me I would have someone else install it so my panels could be read. I have NOT heard back from anyone.
I finally hired a different solar company to furnish and install the Envoy communication system. What they found was that the additional 4 solar panels were NOT installed properly to the original 8 panels. I had to hire an electrician to correct their mess.
A month later I e-mailed Margaret and Customer Service again and asked them to please reply back to my e-mails. And guess what? Now they have me blocked from all their e-mails.
Then I sent a certified letter to Global and gave them an additional 25 days to respond, and guess what? It has now been over 30 days and they have ignored my letter.
I thought I should sue them, but wait; now the company Global Efficient Energy is CLOSED
DON’T USE GLOBAL, OR ANY OF THEIR OTHER COMPANIES... read more

Type: Residential Electric

Reviewed: 04/05/2018